Cancel your accounts.
No, seriously. I called their customer line at 877-367-8486 and told the customer rep that I was cancelling, because my Toshiba player has a lifetime of the stripped-down TiVo service for free and I didn't consider the extra features worth the thirteen bucks a month. In less than two seconds he offered to cut six bucks a month off the service rate. No fuss, no muss, no struggling through layers of people and managers, just *bam* half off the monthly subscription rate to keep me from cancelling.
Of course, I have some leverage in that my TiVo player would keep functioning even if I disconnected the service, so they know that I really had nothing to lose by cancelling. (And I was honestly cancelling, I didn't expect them to offer to drop the price.) It's up to you to come up with your own believable reason for cancelling, just be sure that whatever reason you come up with, it's one that could conceivably be mended by offering you a discount. Good luck!
No, seriously. I called their customer line at 877-367-8486 and told the customer rep that I was cancelling, because my Toshiba player has a lifetime of the stripped-down TiVo service for free and I didn't consider the extra features worth the thirteen bucks a month. In less than two seconds he offered to cut six bucks a month off the service rate. No fuss, no muss, no struggling through layers of people and managers, just *bam* half off the monthly subscription rate to keep me from cancelling.
Of course, I have some leverage in that my TiVo player would keep functioning even if I disconnected the service, so they know that I really had nothing to lose by cancelling. (And I was honestly cancelling, I didn't expect them to offer to drop the price.) It's up to you to come up with your own believable reason for cancelling, just be sure that whatever reason you come up with, it's one that could conceivably be mended by offering you a discount. Good luck!