Horrible Experience @ TekGems.com

D

dynamiks

Weaksauce
Joined
Nov 28, 2004
Messages
124
*Mods I didn't know where else to put this topic, so if it doesn't belong here, please just move it accordingly. Thanks.*

Okay last week I had went to Tekgems to place an order on some Yate Loon fans, since they had them for the cheapest price. Jab-tech.com had them for a little bit more, so I decided to go with TekGems.com Well I had the worst shopping experience from this store, than I ever had from any other shopping online.

I had placed an order on Monday July 18 in the evening during store non-operating hours. That same night I had requested to cancel my order because I realized I used the wrong credit card, and decided to replace the order with my Paypal account. When I had replaced my order, the fans now were being offered with free shipping. So I figured a nice little bonus for me. Well Tuesday afternoon comes, and the guy (Sun Kim) who contacted me gives me a hard time about canceling my order, asking me a few times back and forth in email about why I wanted to cancel. I had to explain numerous times my reason. He went and charged my credit card anyway after I had requested to cancel. I assume he did this thinking that if he charged my credit card that I would change my mind. After charging my card, I told him to please remove the charge especially since my order has not shipped, he finally agreed. So now he changed the payment from my credit card, to Paypal.

Now that the dispute has been settled, I would assume my shipment would go out today, because we spoke about this early afternoon time here in NY, so the time in California was still morning. On Thursday (July 21st) , I emailed requesting a tracking number since one hasn't been provided yet. My email was never replied to. So I went the weekend without hearing from the guy. I figured he probably sent out my order and it would be here by Monday or Tuesday. Well Tuesday (July 27th) afternoon comes, and I still haven't recieved anything. I emailed again requesting a tracking number since it has now been a week after my order has been placed. He replies back and tells me he hasn't shipped my order yet. Right then I was furious, because I was expecting my package to be here today, and he tells me he hasn't even shipped it yet.

So I requested he cancel my order. He emails me back to tell me he had to go to a wedding and didn't have time to ship out my order, then asks if I'm sure that I want to cancel (I ask myself is this company ran by only one person, for my order to not have been shipped due to one person having to go to a wedding?) Also I didn't know wedding's were 7 days long... Because thats how long ago it was that my order was placed, and still hasn't been shipped. I told him only exception would be if you can send the order 2nd day air instead of ground because I have been expecting this package and need it ASAP.

He replies back with an attitude agreeing, then telling me that he is going to raise the price on this item because it is not worth the hassle of selling it at this price. A few minutes later I recieve an email from Paypal, alerting me that he has refunded me. Then he emails me back and says sorry I couldn't send out the order because I have too many other things to deal with, so I have refunded your money back to you.

What kind of company is this? That is the most disrespectful customer service I have ever witnessed before. I would strongly suggest that you think things over before dealing with this company? I'd much rather have spent my few extra dollars @ Jab-tech.com for these fans, than having to deal with this. Not only did he waste my time when I was in need of these fans, but now they are not even coming at all, and I have to wait even longer to order them from somewhere else.

Then tonight he sends me this email

-----Original Message-----
From: Sun W. Kim [****@******.com]
Sent: Thursday 7/28/2005 12:59 AM
To: 'dynamiks@********'
Subject: RE: Americart id:s-4469 order:1869-6085-5244

You're pathetic for writing a review on resellerratings - You're a bigger loser than I thought.
 
wow, that is hardly customer service. thats just not right. its probably someone workingout of their house. sounds like one person to me for sure
 
Yeah, I'm thinking of starting something online myself. The only thing though is when you're starting out, you may encounter problems you haven't foreseen.
Although I do agree that guy was a little odd with that email. LOL, knowing people can write about you anywhere on the web, I wouldn't dare write customers an email like that. :p

Me thinks customer service is pretty important. Although I feel more comfortable doing it on the Internet. I worked as a security where I found out how nutty and dishonest people really are. Even working in a store I found out how bizarre people can be like asking for 50% off during a renovation sale because of dust on merchandise when they're already getting 50% off because of the dust. Whoa! What nerve some people have. I mean wanting to pay 1/4 of the regular price and asking that like there's nothing wrong with that.
 
Anyone have any experience with Jab-Tech? I've contemplated ordering some goo from them...
 
Please share. I'd like to hear his side of the story........so I can laugh at it.
 
WhyYouLoveMe said:
Anyone have any experience with Jab-Tech? I've contemplated ordering some goo from them...
Click to expand...

I wouldn't hesitate to recommend Jab-Tech. There's never been a problem with any of my orders.
 
Sunborder said:
Please share. I'd like to hear his side of the story........so I can laugh at it.
Click to expand...

LOL... yea I'm curious also to see what you asked.
 
I didn't ask anything, just said that the customer service aspect of his business was horrible and incompetent, and said that us [H]'ers now knew of the service at Tekgems and knew to avoid it.

He has now signed up for an account here, found this post, quoted my post and sent me a PM with the quote and nothing more. Just letting the mods know he's now trolling the forums and "e-stalking" us. Haha.
 
He called you pathetic? Wow... that is amazing... and a loser... lol

Man... what kind of company is this?
 
NewGuy said:
I wouldn't hesitate to recommend Jab-Tech. There's never been a problem with any of my orders.
Click to expand...

Agreed, I have ordered form Jab-tech a few times with no issues whatsoever. Actually, I tried to have a shipment go to my work address which isn't associated with my primary Debit Card I used. So I was contacted shortly thereafter via email and was able to get things straightened out rather rapidly. Great experience overall.
 
mETRo said:
I didn't ask anything, just said that the customer service aspect of his business was horrible and incompetent, and said that us [H]'ers now knew of the service at Tekgems and knew to avoid it.

He has now signed up for an account here, found this post, quoted my post and sent me a PM with the quote and nothing more. Just letting the mods know he's now trolling the forums and "e-stalking" us. Haha.
Click to expand...

LOL... Wow.
 
TheCreator said:
He called you pathetic? Wow... that is amazing... and a loser... lol

Man... what kind of company is this?
Click to expand...

Same thing I asked myself, I dunno... After he emailed me that is when I decided to make the post in the forum about this store. I was gonna let it go, till I saw that email. I'm not the one who has anything to lose.
 
I just found these 2 feedbacks on the most recent page of his ebay feedback, and thought it was funny... I guess I'm not the only one.

Buyer: daywish18236qfI received the wrong item. It was accepted back but I was told to shut up
Reply by tekgems: You were ranting, so I had to tell you to stop talking so I can help you return.
Follow-up by daywish18236qf: Complaining. It i a customer's right to complain when a product is wrong

Buyer: cube602
Handling of payment and shipping a little slow, packaging and product were great
Reply by tekgems: Lost money on product. Need to serve customers that I make money on first.

So basically I was one of those customers he didn't make money off of, so my order got put to the bottom of the list in priority. :rolleyes:
 
Isn't that weird? I bought a pair of binoculars advertised as 50 power binoculars on eBay and some guy in England scammed me man! (They were less than 10 power.) I left him negative feedback and he returned the favor by leaving negative feedback for me. LOL, I kind of stalked him so he stopped selling with that nick. I took his address and searched google for businesses along the same street. Then I emailed all these businesses asking them if they knew how this guy was. Then I used search on Yahoo messenger to instant message like 350 people in that area of England. Then I left messages on UK forums saying I was scammed by this dude. I also emailed the local police in that area. I think I probably really spooked him.

Then I realized that MAYBE I was a little nuts by stalking him like that. :eek:
 
dynamiks said:
Buyer: cube602
Handling of payment and shipping a little slow, packaging and product were great
Reply by tekgems: Lost money on product. Need to serve customers that I make money on first.

So basically I was one of those customers he didn't make money off of, so my order got put to the bottom of the list in priority. :rolleyes:
Click to expand...

I feel for you, but he has a valid point. If he's running a business, technically he should put profitable deals ahead of non-profitable ones.

However, that doesn't excuse the fact that he's a complete cockmonger. Wow. Emails insults to his customers. And I recognized the name of the company too. Fairly prevalent on Pricewatch.

Let's hope he cooks his own goose.
 
I find it personally suspicious that with only 12 reviews on resellerratings that a mere 24 hours after yours appears,
a Very Satisified one comes along with a new reviewer and kicks the rating back up to 8.54

the history is anything but "stable"

http://www.resellerratings.com/seller3622.html
http://www.resellerratings.com/seller_rating_history.pl?id=3622

what is abundantly clear is that this reseller is clueless when it comes to PR and Customer Service

he was too short sighted to see that it wasnt the $5.00
it was the bad word of mouth that a lone pissed off customer can cause
being in marketing for some 20 odd years, I can say he needs to catch a clue
or he will be out of business in short order
 
Thanks for the heads up, I take it that this one man business has not been around very long, and will not if this type of service continues. Rule #1: The customer is always right.

I read his response to your comments on resellerratings, and it does not make sense at all. Sure he has a wedding to attend, but when you purchase a product, it means that both sides will provide what is agreed upon. Maybe he should not be selling fans or small items if they are not profitable enough for him.

Tsk tsk.
 
I have many orders with Jab-tech. No problems ever. I even go with Jab-tech if he has it for the same price as ZZF or Newegg.
 
forumposter32 said:
Isn't that weird? I bought a pair of binoculars advertised as 50 power binoculars on eBay and some guy in England scammed me man! (They were less than 10 power.) I left him negative feedback and he returned the favor by leaving negative feedback for me. LOL, I kind of stalked him so he stopped selling with that nick. I took his address and searched google for businesses along the same street. Then I emailed all these businesses asking them if they knew how this guy was. Then I used search on Yahoo messenger to instant message like 350 people in that area of England. Then I left messages on UK forums saying I was scammed by this dude. I also emailed the local police in that area. I think I probably really spooked him.

Then I realized that MAYBE I was a little nuts by stalking him like that. :eek:
Click to expand...

ROFL that's ownage. You just owned that guy hardcore, and he deserved it.

~Adam
 
ACtually, you don't serve profitable customers first, you just don't offer services that aren't profitable. If you don't want to service customers that only buy a loss leader, don't offer the loss leader, or enter a caveat that to get that price they must order $X worth of other merchandise. If I walk into the grocery store and they tell people with full shopping carts to go to the front of the line (because they will make more money off of them), so the small fry have to wait.........I'm never going to shop there again, and I think, nobody else will either. In fact, in certain states, that might be grounds for a discrimination lawsuit, depending on how it was handled by the store in question. This is no different.

While I understand that he has to make a profit to continue his business, if he can't do it selling at those prices, then he shouldn't be doing this business. I mean honestly, trying to run a computer parts business online as a one man show is cut-throat, with miniscule profit margins. To do so in a half-assed, rude manner is idiotic. Unfortunately, there are enough idiots out there who will buy from him to keep him in business, despite the fact that he is an asshole.
 
Sunborder said:
ACtually, you don't serve profitable customers first, you just don't offer services that aren't profitable. If you don't want to service customers that only buy a loss leader, don't offer the loss leader, or enter a caveat that to get that price they must order $X worth of other merchandise. If I walk into the grocery store and they tell people with full shopping carts to go to the front of the line (because they will make more money off of them), so the small fry have to wait.........I'm never going to shop there again, and I think, nobody else will either. In fact, in certain states, that might be grounds for a discrimination lawsuit, depending on how it was handled by the store in question. This is no different.

While I understand that he has to make a profit to continue his business, if he can't do it selling at those prices, then he shouldn't be doing this business. I mean honestly, trying to run a computer parts business online as a one man show is cut-throat, with miniscule profit margins. To do so in a half-assed, rude manner is idiotic. Unfortunately, there are enough idiots out there who will buy from him to keep him in business, despite the fact that he is an asshole.
Click to expand...

Very true indeed.
 
Only a poor businessman runs a business involving transactions he doesn't make any gain (be it monetary or otherwise) on.
 
I saw this thread and had to see what it was all about. I myself just bought some Yate Loon fans from this same vendor. My order arrived quickly, and well packaged. Of course after reading this info I will not do business with this vendor ever again, regardless.
 
I placed an order sunday, they shipped tuesday via Priority Mail. Seems like a good deal if you're on his good side :D
 
n64man120 said:
I placed an order sunday, they shipped tuesday via Priority Mail. Seems like a good deal if you're on his good side :D
Click to expand...

Every first time customer should be on his good side by default.
 
I completely agree, if anywhere else had them in stock for near this price I would have passed this guy over.
 
You must log in or register to reply here.
Back
Top