Hope I handeled this right.

F

Flyboy231

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Dec 30, 2006
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Well to explain my situation, read the email I sent to Paul@sunbeamtech.com.


First, I'd like to thank you for taking the time to read my email.

Well I recently heard all the rave and craze about your tuniq tower 120 CPU Cooler, so I wanted to give it a try. I purchased the Tuniq Tower 120 off of http://www.xoxide.com/

I received the product, and was amazed of it's size. Well any way, I began to start installing it on my Asus P5W DH 775 Motherboard when I encountered an frustrating problem.

I was using the 775 Backplate and everything was going well. I made sure all 4 screws were in, and then I kept going around and screwing in each thumb screw in a little more, so I could get each side even.

When I was done, one side looked as though it had too much pressure, and it needed to be loosened. So I ment to loosen it, but I accidentally tightened the screw and the screw underwent so much force that the top of the of the thumb screw popped right off, leaving the screw in the backplate and CPU cooler. Uh-Oh. So I took off all the other screws, and then I got the tower off, and I got a pair of vice grips and was able to loosen the screw. So now I have a working back plate, the H-Plate, and only three 775 Thumb screws. So now I have a Tuniq Tower 120 that can't be installed unless I can replace the 775 Thumb screw. I would really like to use this, so I was wondering if I could purchase a new screw. I would pay for shipping and whatever the screw would cost (Shouldn't be much?)


Thanks for your time
Click to expand...



Basically I tried to be as polite as I could.


Do you think they will send me a new screw or not? Even if I have to pay a little bit, I don't really mind.


If not, Im kinda screwed


EDIT: Please excuse my awful spelling on the thread title :p
*handled*
 
I'd expect 4 new screws in the mail soon. Not like the cost the company much.
 
I sent a similar email to Antec when I broke one of the fan mounts. They just asked for my address and sent me a new fan mount (and fan which I didn't ask for) for free, no questions asked. I didn't pay for shipping or anything. Hopefully you get a similar experience here. I know I will buy from Antec again thanks to their service.
 
Good to hear that.


Kinda iffy seeing as sunbeamt tech produces the king of CPU coolers, and cold cathodes, and that's pretty much it.
 
Best thing to do is if they got a phone number would be to call them. Sometimes they wont check the emails for a while. I had a Bracket missing from my Zalman 9500. I emailed them no reply for a week. Called them the next day and a bracket my on its way to me.
 
I'd think you'd be able to take one of the screws to a local hardware store and you can find out exactly what kind of threading it has so you can buy one from the store and not have to worry about shipping...

BTW, my bracket nuts are 8/32s so if they ever break or I lose one I can always use a standard 8/23 nut. :)
 
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