Thanks for the posts everyone. I did not take any pictures prior to sending it out. I can honestly say I have never had any issues with RMA'ing anything like this before. I'll take blame for the lack of prior documentation on my side.
I agree that it does NOT appear to be physical damage. At least not to me. I have blown the picture up and cannot find any signs of scratches, knicks or anything else around the "damaged" piece that would indicate abuse. Nor can I fathom how it would be possible to be damaged while inside of a sitting still, running machine.
I have e-mailed Lexy Pacific and opened a 3rd ticket with HIS to try and get more answers. Both parties are stagnant and silent; I have not heard a single thing since the last time I posted that they responded to me.
At this point, the RMA process was started on February 17th. I have not heard anything from either party since 3/25 and that was from Lexy Pacific stating, and I quote, "The last we heard was that they were going to re-examine the damage on the video card." They told me the same thing on 3/17. Keep in mind, Lexy Pacific did not get the card until 3/10 (I mailed it out 2/17).
Thankfully, I was able to get rid of my other HIS 290. I certainly will never deal with this company again.
I agree that it does NOT appear to be physical damage. At least not to me. I have blown the picture up and cannot find any signs of scratches, knicks or anything else around the "damaged" piece that would indicate abuse. Nor can I fathom how it would be possible to be damaged while inside of a sitting still, running machine.
I have e-mailed Lexy Pacific and opened a 3rd ticket with HIS to try and get more answers. Both parties are stagnant and silent; I have not heard a single thing since the last time I posted that they responded to me.
At this point, the RMA process was started on February 17th. I have not heard anything from either party since 3/25 and that was from Lexy Pacific stating, and I quote, "The last we heard was that they were going to re-examine the damage on the video card." They told me the same thing on 3/17. Keep in mind, Lexy Pacific did not get the card until 3/10 (I mailed it out 2/17).
Thankfully, I was able to get rid of my other HIS 290. I certainly will never deal with this company again.