solobaricsrock
Gawd
- Joined
- Jul 7, 2006
- Messages
- 527
Hey all,
I just wanted to share this story, as its an example of something you dont see a lot now days. I recently (2 mos ago) bought a Hiper PSU, and installed it in my rig. All was well till I had to rearrange my HDD's. During the process, I stripped a couple of the metal pins in the SATA power connector. I had spares, but I still want all the wires. I also screwed up a Molex 4 pin that connects to the PSU directly. I simply wrote an e-mail to FrozenCPU about how much it would cost to replace them. I was willing to pay as it wasnt a manufacturers defect. it got forwarded to various people in Hiper's corporate structure, until today when I recieved this:
If you can send me your address i will get these cables sent out to you ,
As a gesture of good will we wont charge, but unfortunatly they will be sent
from the UK so it may take a few days to reach you
HOLY MOLY!!! No charge for like $20-40 in wires plus free shipping.....Thats almost like winning the lottery, but better, as I can now have 4HDD's!!!
I just thought i'd share, as you dont see too many companies that would do something like that. It goes a long way to show how far they will go to please a customer. Needless to say I highly recommend them now!!!
Solo
I just wanted to share this story, as its an example of something you dont see a lot now days. I recently (2 mos ago) bought a Hiper PSU, and installed it in my rig. All was well till I had to rearrange my HDD's. During the process, I stripped a couple of the metal pins in the SATA power connector. I had spares, but I still want all the wires. I also screwed up a Molex 4 pin that connects to the PSU directly. I simply wrote an e-mail to FrozenCPU about how much it would cost to replace them. I was willing to pay as it wasnt a manufacturers defect. it got forwarded to various people in Hiper's corporate structure, until today when I recieved this:
If you can send me your address i will get these cables sent out to you ,
As a gesture of good will we wont charge, but unfortunatly they will be sent
from the UK so it may take a few days to reach you
HOLY MOLY!!! No charge for like $20-40 in wires plus free shipping.....Thats almost like winning the lottery, but better, as I can now have 4HDD's!!!
I just thought i'd share, as you dont see too many companies that would do something like that. It goes a long way to show how far they will go to please a customer. Needless to say I highly recommend them now!!!
Solo