• Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
    Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.

Hercules has the worst tech support ever

S

streamliner

Limp Gawd
Joined
Sep 11, 2002
Messages
248
I know they don't do video cards anymore. But the fan on my 9800 pro is failing and they don't even respond once to a single email. I called up the tech line and I ALWAYS get a voice mail message, regardless of the fact that I'm dialing in at the suggest hours.

Anyone ever have a problem doing an RMA or anything with Hercules?
 
They stopped doing displays too, It's looking a lot like they're not doing so well these days... haven't seen too much in the way on new products either. I'm a bit bummed about my prophetview display, so many better options around now

As a last resort you could look at an after-market cooler if it breaks altogether and you get no joy from them.

My AC cooler has been great, may be worth a look
 
Yea i would defintely suggest getting an alternative cooling solution.
The sileneces are good =). ^__^ that is if u still want ur card to run for a long time.
 
You have done two things wrong. You are mad which most here say is not a good thing to do for some reason. You should apparently be happy that it is failing and that you cant get a hold of them take it in the chin and move on.

And you also mentioned the three letter word RMA. That will get everyone in this forum so riled up that you wont be left breathing.

That said I agree that HErcules has gone to shit. I have the GametheaterXP card and they havent released and fixes or drivers for at least 3 years. Their card introduces a lot of hissing that I just cant stand. They seem to be getting less and less shelf space in stores. I can see them going under soon.

If they cant answer a phone im not sure that I would trust and RMA from them.
 
yeah I am going to get the silencer. I'm just appalled at how terrible their tech support is... for North America. Never answer any phone, website is laid out so that there aren't any apparent support emails.. you have to register with them for that. Even after that you won't get any emails. If the card dies altogether, I have little faith that they will honor their 3-year warranty.

I mean, they have to pick up a phone right? :p
 
You might even be able to squeeze a little more juice out of it, the Hercules cooler was pretty basic as I recall, based on the Vantec Iceberq was it not?
 
I remember when Hercules made the best graphics card in the geforce1/2 days.
 
if only they still made the prophet view, that lcd would still be considered one of the best out there even by todays standards and it is a couple of years old!
 
Bah, they havent brought a driver update out for my fortissimo 3 in years as well. (to make it worse, they never released a 7.1 sound solution for their 7.1 cards...... They are going under fast.
 
Sad to hear this. I remember Hercules having top-notch tech support and customer service, back in the days of the VESA local bus video cards, with their sending me a pre-paid shipping box to send the defective card (Dynamite VLB).
 
You must log in or register to reply here.
Back
Top