I'm working on a friends laptop and need some help. Apparently he's not exactly internet savvy as I've found over 400 instances of spyware and over 60 different viruses (not infections but actual different viruses!) It's a bloody mess. Anyway, I've got most of it cleaned now except for about 50 viruses left in the c:/_restore folder. The OS won't let me change or delete the folder or anything inside it. The rest of the computer is clean.
I've never had to deal with something like this before as I'm mostly a hardware guy. What are my options short of doing a complete reinstall?
I've used Kaspersky, AVG, Norton, and Bitdefender to work on the viruses. As a side note, I have to admit very disapointed with Norton. It only found 2 viruses where AVG found 31 and Kaspersky and Bitdefender both found over 50.
I've never had to deal with something like this before as I'm mostly a hardware guy. What are my options short of doing a complete reinstall?
I've used Kaspersky, AVG, Norton, and Bitdefender to work on the viruses. As a side note, I have to admit very disapointed with Norton. It only found 2 viruses where AVG found 31 and Kaspersky and Bitdefender both found over 50.