Help with instashield error on boot please

Discussion in 'Operating Systems' started by shaolin95, Jul 22, 2019.

  1. shaolin95

    shaolin95 2[H]4U

    Messages:
    2,801
    Joined:
    Jan 5, 2006
    Hello,
    Hoping someone can help me figure out what is causing this error to get rid of it finally. Windows 10
    Thank you!

    upload_2019-7-22_9-50-15.png

    The Details


    Error Code: -5001 : 0x80070002
    Error Information:
    >setup.cpp (142)
    PAPP:
    PVENDOR:
    PGUID:
    $21.0.338
    windows 8.1 / Server 2012 R2 Service Pack 0 (9600)
    IE Version: 9.11.18362.0
     
  2. Steve1123

    Steve1123 n00b

    Messages:
    31
    Joined:
    Mar 12, 2016
    To resolve this problem, use the inbox Deployment Image Servicing and Management (DISM) tool. Then, install the Windows update or service pack again.

    Open an elevated command prompt. To do this, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    Type the following command, and then press Enter.
    It may take several minutes for the command operation to be completed.
    DISM.exe /Online /Cleanup-image /Restorehealth
    Important When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:
    DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
    Note Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image.
    Type the following command and press Enter.
    It may take several minutes for the command operation to be completed.
    sfc /scannow
    Close the command prompt, and then run Windows Update again.

    DISM creates a log file (%windir%/Logs/CBS/CBS.log) that captures any issues that the tool found or fixed. %windir% is the folder in which Windows is installed. For example, the %windir% folder is C:\Windows.
     
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  3. shaolin95

    shaolin95 2[H]4U

    Messages:
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    Joined:
    Jan 5, 2006
    I did all the steps and on the scan it did not find any issues. Tried doing windows updates but it did not find any updates.
    Rebooted and the error came up again. Guess I will just close it and forget about it.
    Thanks for your help though! :)
     
  4. Steve1123

    Steve1123 n00b

    Messages:
    31
    Joined:
    Mar 12, 2016
    It worked on my citrix vdi and it worked well, i can just try to install a press copy of win 10

    https://www.microsoft.com/en-ca/software-download/windows10