Help me make this HP problem suck less.

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Suprnova04

Limp Gawd
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A Friend recently asked me to help with a computer problem. He says that he has an HP Pavillion, and that instead of coming with XP Recovery Discs, it came with a partition set aside with everything he needed on it to 'recover' his system. He said that it was like he was able to boot that partition and it took him through a wizard to format or reinstall. Now all of a sudden the partition isn't being recognized and he wants to 'recover'. Any suggestions/ideas/etc?
 
No idea, i have the same problem,it set aisde 6 gigs of my HD for recovery... yet i dont know how to get it.
 
Man that's weird. I've never heard of that before. And you didn't get Recovery CD's with it?
 
This is a pretty standard method of handling recoveries. It's considered a hidden partition. There should be a part during the boot sequence where you can choose to boot from it. Many people complain about this, but it's not a bad idea. If the entire HD dies, you'd still need us to send you a new drive anyway...so the recover CDs are nice, but not any better or worse. My advice is to have your friend get out his manual *gasps* and read up on how to recover. If he can't figure it out, depending on the age of the system, he may be able to call in and ask for recovery CDs.
 
There was no need for sarcasm, and if you'd read with some insight you'd see that it's not that he doesn't know how to do it, it's that his computer no longer will boot to that partition. He said he gets a message like it's corrupt or something.

Getting recovery Cd's would obviously fix this problem, but I came here first to see if there is anything I can do before telling him to spend the 30 bucks or whatever for them.
 
Well I have an HP as well, and yes they don't come with a recovery disk is already in the HDD.
 
Suprnova04 said:
There was no need for sarcasm, and if you'd read with some insight you'd see that it's not that he doesn't know how to do it, it's that his computer no longer will boot to that partition. He said he gets a message like it's corrupt or something.

Getting recovery Cd's would obviously fix this problem, but I came here first to see if there is anything I can do before telling him to spend the 30 bucks or whatever for them.
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If I put sarcasm in there, then maybe we'd have something to discuss. I've been here way too long to not add the comment about the manual. I still say he should read through the manual just to check. And the ones I've seen that only offer the recovery on a partition, offer a link to burn recovery CDs as well, for another method of recovery. He should call in and ask if there's a way to fix the partition, or assuming it is screwed up, ask for the CDs to be sent to him at no charge.
 
If I'm not mistaking to recover you have to restart the computer and press one of the function keys but I don't remmember which one. It should tell at restart and I think there is only two, one for the bios and the other one for the recovery. I went thru this about 6 months ago that my PC got infected really bad and had to recovered it. If I remmember how to do it I'll let you know.
 
If I put sarcasm in there, then maybe we'd have something to discuss. I've been here way too long to not add the comment about the manual.
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So... you're saying it wasn't sarcastic.. and then directly referring to what i obviously thought was sarcastic. So much for playing dumb.

Your foreign tech support finally (after 2 days of back and forth emails) conveyed to me that the CD's would not be free of charge.

BTW, I will make sure that he looked carefully through his manual in case he missed something.
 
Suprnova04 said:
So... you're saying it wasn't sarcastic.. and then directly referring to what i obviously thought was sarcastic. So much for playing dumb.

Your foreign tech support finally (after 2 days of back and forth emails) conveyed to me that the CD's would not be free of charge.

BTW, I will make sure that he looked carefully through his manual in case he missed something.
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That's all my point was about in terms of the manual. You never mentioned looking through it, so I figured the need to point it out.

As far as our foreign tech support, now that Carly's out as CEO, we're trying to bring them back to Fort Collins. Seems like Carly was the big proponet of out-sourcing.
 
On the HP box, isn't there a sticker with the key for windows? If it is there, and it should be, he can use anyones windows disk and his own key to recover/reinstall.

djnes - What do you do in Philly for HP? Wednesday was a wonderful day of seeing people smile who had become very bitter here in Vancouver, Wa.
 
My friend solved his problem. Apperently there was a patch put out by HP to use before installing SP2. I'm not sure if that is directly what solved the problem, but after he aplied the pack and reinstalled SP2 he was able to boot to the recovery partition.
 
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