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Help Asus 6870 issues and tissues!

M

MeanBruce

Gawd
Joined
Mar 5, 2011
Messages
579
Have had lots of trouble with my Asus 6870Direct CU! Had a bad mobo in for RMA to Intel so could not check it and return it to Newegg within 30days, installed newest drivers AMD 11.3 flashed the bios, not overclocking, downloaded and installed all latest Windows 7 64bit updates!
1) Upon boot nothing but black screen 50% of the time, then other times boots just fine.
2) Screen freezes out of sleep mode.
3) Getting a dozen screen freezes a day just simple mouse tasks.
4) Getting black screen then error message display driver has stopped working and has recovered another dozen times a day…
All other components check out in another system and are working fine. Don’t want to RMA, if I don’t have to I heard Asus is a real pain! Really love the card otherwise, it’s so quiet and looks so good! ;)
Anyone able to help? Any ideas?
 
If you've already tried isolating the issue and have found that the GPU is the culprit, RMA is the way to do it. ASUS has a very easy RMA process, you read off the serial number and since your card is new it will definitely be in the warranty window, and then you get a new one. With all the issues you're having, that's the way I'd go.
 
Yes, I replaced the culprit card with an old HD4850 an all issues just vanish. Should I just give Asus a call? Thanks for the response! ;)
 
By calling them, you can only gain something, considering that you have a graphic card that for all intents and purposes is unusable. If anyone has experience with Asus RMA, sharing your experience would help put this person's mind at-ease. I personally have not heard anything outright bad about Asus RMA.

EDIT: You could try installing an older version of the CCC drivers, such as 10.11. I haven't heard about anyone having as many issues as you because of simple drivers, but trying it would help eliminate another possibility.
 
I installed 10.10, 10.11, 10.12, 11.1, 11.2, and 11.3, nothing helps. I heard about 10.10e hotfix, but AMD took it off their website. Will call Asus tomorrow, yes anyone that has had any experience with Asus RMA I would really appreciate it. The website is so confusing, it's the English website but it seems written by someone who doesn't speak the language well, and the "repair" they call it, process just takes you in circles.
 
Sort of related but I've had an excellent RMA experience with ASUS for my motherboard. I totally botched a BIOS flash and ordered a new BIOS chip only to find out that didn't fix the motherboard either. I called ASUS up for a RMA and the process was totally painless and they hardly asked any questions. They even gave me free expedited two way shipping through FedEx since I paid for the BIOS chip and my motherboard returned to me within the same week I shipped it out. (I do live 20 minutes from the RMA department in Fremont, CA though :p) Lets just say I have a good standing relationship with ASUS.
 
Thanks for the help, their website seems anything but straight forward, I hope the graphics group is just as nice as the mobo group. This is my first Asus anything, and I really am wanting to get the Rampage 4 Extreme when it comes out, hopefully this will all work out. Asus and Corsair are both in Fremont, what a city!;) thanks again!!!
 
The only issues I have had with my 6870:
-First install, none of the new drivers worked! I had to install the drivers on the CD, then update using each of the updates sequentially. (I completely uninstalled everything to install the 11.11 and its not an issue anymore)
-When I added my second card, windows detected it, but said it was disabled. I had to connect a monitor to it before it would "enable" it.
-Occasionally, it put itself in to low power 3D mode with out warning. That turned out to occur if Internet Explorer was open - turning hardware acceleration off in Flash fixed this.

Dunno if any of that helps you or not.
I have never flashed either of my cards. I use Afterburner to run them at 1000 core / 1200 ram 1.193 volts stable. My only problem is the fans on the coolers. To keep the cards around 74C (where I like them to be) the fans run between 50% and 60%. VERY loud.
 
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