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Last summer I purchased an ASUS Crosshair II Formula (from newegg) for a new rig. I had just graduated college and I figured I would spend some money on it. I got a new Phenom, ram, and graphics card. After about building the rig and using it for a short time (a few hours) I turned off. When I turned it back on a capacitor exploded.
Since all of my other motherboards and computers are ASUS I figured I had got a lemon, so I RMAed it to get a new board. This board appeared to work fine except the audio card (it comes with an audio card for the PCI express slot) which looked used and would not work. As Asus said they do not just have replacement audio cards, I could either buy a new audio card or RMA everything for this one bad part. My friend suggested to do the RMA because he suggested that it may not be the only problem.
I followed his advice and RMAed the board and got a third board from newegg. The heatsink over the chipset for this board was broken (it was off) so I could not use it without frying the chipset. At this point I threw up my hands and ordered a cheap Gigabyte board (which is working fine to this day).
Throughout this entire debacle, it was very frustrating to deal with Asus on the phone and through their support website. I was disappointed because I was very satisfied with my Asus products in the past. Looking at the newegg reviews, I could see that I was not the only one with problems with that board. Several people could not get it to post or had other problems.
Looking deeper into the issue I came across many of websites that claimed that Asus has been using "cheap" capacitors, that Asus has new management and are less concerned with product quality, etc.. Of course, I have no way of telling what is true and what is not, but I certainty could believe it.
I like Asus very much and I don't want this to get in my way of buying new motherboards. I went to newegg to look around but I was shocked to see that this trend of a few good reviews then a bad review still existed on the Asus boards. I remember looking at their older motherboards (nForce 5 series or earlier) and they got great reviews and it was rare for someone to RMA it, but it seems that all their newer motherboards have having lots of problems.
My question to everyone is if they have noticed this. Do you think Asus has lost quality? If so, why? If not, what are the chances of getting 3 lemons in a row - and not just for me several reviewers are on their 2nd and 3rd RMAs?)
By the way, who now makes the top motherboard for AMD chips?
Since all of my other motherboards and computers are ASUS I figured I had got a lemon, so I RMAed it to get a new board. This board appeared to work fine except the audio card (it comes with an audio card for the PCI express slot) which looked used and would not work. As Asus said they do not just have replacement audio cards, I could either buy a new audio card or RMA everything for this one bad part. My friend suggested to do the RMA because he suggested that it may not be the only problem.
I followed his advice and RMAed the board and got a third board from newegg. The heatsink over the chipset for this board was broken (it was off) so I could not use it without frying the chipset. At this point I threw up my hands and ordered a cheap Gigabyte board (which is working fine to this day).
Throughout this entire debacle, it was very frustrating to deal with Asus on the phone and through their support website. I was disappointed because I was very satisfied with my Asus products in the past. Looking at the newegg reviews, I could see that I was not the only one with problems with that board. Several people could not get it to post or had other problems.
Looking deeper into the issue I came across many of websites that claimed that Asus has been using "cheap" capacitors, that Asus has new management and are less concerned with product quality, etc.. Of course, I have no way of telling what is true and what is not, but I certainty could believe it.
I like Asus very much and I don't want this to get in my way of buying new motherboards. I went to newegg to look around but I was shocked to see that this trend of a few good reviews then a bad review still existed on the Asus boards. I remember looking at their older motherboards (nForce 5 series or earlier) and they got great reviews and it was rare for someone to RMA it, but it seems that all their newer motherboards have having lots of problems.
My question to everyone is if they have noticed this. Do you think Asus has lost quality? If so, why? If not, what are the chances of getting 3 lemons in a row - and not just for me several reviewers are on their 2nd and 3rd RMAs?)
By the way, who now makes the top motherboard for AMD chips?
