hard drives from newegg

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crazyfool

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I've seen in comments in newegg reviews, that people seem to feel that something to do with the way newegg handles hard drives causes abnormally high failure rates.

I've seen this repeated enough times in comments to make me concerned.

Is there any substance to such rumors?
 
I have ordered several drives from Newegg. They just wrap the drive in bubble wrap. I have never had a problem either.
 
At first I thought the bubble-wrap wasn't sufficient, so I ordered a hard drive from ZZF (mainly because of a better price). It came in a foam enclosure, probably suited for optical drives or something. I wasn't happy that the HDD had room to move around in it, so I think I prefer Newegg's method.
 
I've had about 99% (literally) success with Newegg. It was 100% until a few weeks ago when I was sent a drive in a single layer of bubblewrap that was bouncing around inside a box. RMA'd it and the replacement was packed well.
 
Ive never really had a problem with Newegg, but I found a great deal on 1TB's at ZZF and they came in the original shipping box from Hitachi. Ya know the 20 HD box with drive separators.

 
I've never had problems ordering drives from Newegg but those were only single drives. I hear the problem is when you order more than one and they knock against each other or other items.
 
If you're ordering several or more, you should probably go with ZZF. I think they'll actually ship them in the carton things that they come in from the manufacturer.
 
I just got two WD 750GB RE3 drives from them and packed in bubble wrap real good but one was DOA. It came up in the onboard RAID BIOS as Damaged.

I then tried a stand alone connection and it would not inialize. Reported a I\O error.
 
Hard drives can come defective from the factory as well. No manufacturer has a 100% success rate. Granted, shipping and handling can increase the risk, but sometimes they're simply defective from the start.
 
On a good day, Newegg will wrap the hard drive in a single layer of large-cell bubble wrap and then pack that in a decent sized box full to the top with anti-static packing peanuts. This is as good as Newegg's hard drive shipping gets, yet if you ask ANY of the major HDD manufacturers they will tell you that this method of packaging and shipping is NOT recommended.

On a bad day, the Newegg shipping monkeys will toss the hard drive in an undersized box with a couple of wads of brown shipping paper. If you're lucky they'll throw in some bubble-wrap and maybe even an air-bag or two. With a single drive this shipping method is horrible, when you order more than one drive it's a downright tragedy as the drives clank together throughout their journey to your door.

Newegg has a lot of bad days. :(

The only reason I continue to order drives from them is a lot of times they are just cheaper than anywhere else. That and I guess I like playing Russian roulette.
 
This comes up at least once a month, and the consensus always seems to end up that, yes, Newegg could pack the hard drives better, but then so could everyone. With the volume they do it's pretty normal for there to be a "lot" of complaints, but on a percentage basis I'm sure it's no higher than anyone else. Most of the time the hard drive packing from Newegg is just fine - I certainly wouldn't let their packing make me choose a higher-cost supplier somewhere else.
 
This topic should really be stickied or addressed by Newegg for once and for all.

GJSNeptune said:
At first I thought the bubble-wrap wasn't sufficient, so I ordered a hard drive from ZZF (mainly because of a better price). It came in a foam enclosure, probably suited for optical drives or something. I wasn't happy that the HDD had room to move around in it, so I think I prefer Newegg's method.
Click to expand...

The foam enclosure that ZZF ships in is the recomended way to ship hard drives. Those foam containers are specifically designed for hard drive transporting.

Free moving room in packaging is BAD.

SC385 said:
I've never had problems ordering drives from Newegg but those were only single drives. I hear the problem is when you order more than one and they knock against each other or other items.
Click to expand...


Single drives are typically fine, its when you order more than one drive, like two... thats when the fun begins.

I've recieved several occasions two drives placed bare (obvously in static bags) against eachother and a single roll of bubble wrap around them. Then they tossed it in a cardboard box with nothing but a few wads of packaging paper... BOTH drives arrived DOA.
 
Except the foam containers are too big. I would agree with HDD manufacturers that the foam containers are much better if they were tight-fitting.
 
therock said:
I just got two WD 750GB RE3 drives from them and packed in bubble wrap real good but one was DOA. It came up in the onboard RAID BIOS as Damaged.

I then tried a stand alone connection and it would not inialize. Reported a I\O error.
Click to expand...

same i got an AALS from newegg and it reported an I/O error...also S.M.A.R.T errors.......it had to be fedex what kind of force did they had to apply to put a fucking dent on the top of mines?
 
Well, add one more AALS drive to the pile of junk ones from da-Egg...

Ordered it middle of last week, came in yesterday, didn't get a chance to install it until 10pm, pulled an all nighter installing Vista, then shrunk the volume to add a partition for XP for a dual-boot, first phase of the install of XP, go to reboot and BLAM!

It will not get past POST, gets to detecting that drive, shows it as SMART enabled and good, but just sits there...

Changed SATA controllers on the motherboard and even installed it in another system, no dice...

So, anyone know if CS at Newegg is open on the weekends?

Yeah, this one was packed in a single layer of large-bubble bubblewrap, and sitting at the bottom of the box with brown packing paper on top... Once I saw that I had this sinking feeling...

At least it happened within the first 4-5 hours of use. Probably only had 3-4 cold starts on it... Also used it with a brand new BFG ES-800 power supply that is rock stable, and it is the only drive in the system...

How does Newegg handle this? I needed the drive to get a new system up for work I need to do next week... Rebuilding the old one is a ton of wasted effort, and it will royally suck if they need to receive this one back before they ship the replacement...

Wonder if it has anything to do with it being a Western Digital black caviar AALS drive??? Damn fast drive, but anyone have any sort of suggestions for a 640-1TB drive that is fast and rock solid? Or is it always a dice-roll now-a-days?

Hell, I have 9 drives that are from 3-7 years old that are all going strong still... Are the current 'generation' of large capacity drives just made too cheaply?

Any and all comments on this would be appreciated...
 
I ordered a Caviar Black a week ago and it came nicely packed in an anti-static bag+ 3 layers of bubble wrap and an oversize box stuffed full of peanuts.
 
dbphelps said:
Well, add one more AALS drive to the pile of junk ones from da-Egg...

Ordered it middle of last week, came in yesterday, didn't get a chance to install it until 10pm, pulled an all nighter installing Vista, then shrunk the volume to add a partition for XP for a dual-boot, first phase of the install of XP, go to reboot and BLAM!

It will not get past POST, gets to detecting that drive, shows it as SMART enabled and good, but just sits there...

Changed SATA controllers on the motherboard and even installed it in another system, no dice...

So, anyone know if CS at Newegg is open on the weekends?

Yeah, this one was packed in a single layer of large-bubble bubblewrap, and sitting at the bottom of the box with brown packing paper on top... Once I saw that I had this sinking feeling...

At least it happened within the first 4-5 hours of use. Probably only had 3-4 cold starts on it... Also used it with a brand new BFG ES-800 power supply that is rock stable, and it is the only drive in the system...

How does Newegg handle this? I needed the drive to get a new system up for work I need to do next week... Rebuilding the old one is a ton of wasted effort, and it will royally suck if they need to receive this one back before they ship the replacement...

Wonder if it has anything to do with it being a Western Digital black caviar AALS drive??? Damn fast drive, but anyone have any sort of suggestions for a 640-1TB drive that is fast and rock solid? Or is it always a dice-roll now-a-days?

Hell, I have 9 drives that are from 3-7 years old that are all going strong still... Are the current 'generation' of large capacity drives just made too cheaply?

Any and all comments on this would be appreciated...
Click to expand...

Newegg will almost certainly need the old drive back before they will ship the new one.:(

WD may do an advanced shipment for you, but you will prolly get a refurb drive in it's place.:(:(

I know, 2 crappy choices.

I had to RMA a drive from ZZF last month and it took like 2 weeks to complete the process. ZZF RMA THREAD!

Don
 
I don't understand why they don't pack them like WD's RMA drives are. Is there something expensive about a small box and two pieces of plastic that keep the drive in place? I feel like I'm missing something.

Newegg's "good days" with the bubble wrap and the peanuts are pretty standard for what I've gotten from TigerDirect and Comp-u-plus. Newegg's bad days resemble buy.com. As mentioned before, ZZF uses the foam things. They seem to be hit or miss for some, but I like them. I hang on to them and store drives in them later. If I ship them, I'll put a couple peanuts inside or roll up some paper and tape it shut to help keep the drive from moving.
 
Hey guys, figured I would give some followup info here...

Turns out that the drive wasn't bad after all... Looks to be some sort of known issue with teh motherboard I have and SATA devices... Gotta love it, a product that has SATA in the title and it is unstable... :p

I took some time and put together another system I had sitting here, wired up teh AALS drive and installed Vista, then Vista updates and proceeded to use the system for over 3 hours without issue...

I am just glad I don't need to RMA anything... What a PITA...

Now, I need to decide if I just want one more drive or two more, and then if I want to run RAID 0 or not... It just scares the crap out of me even thinking about having a RAID 0 array go down with a bad drive and have almost 2TB of data in it... :eek:

Drive is amazingly fast... Drive tested at almost 120MB/sec and is blazingly fast...
 
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