- Joined
- Aug 20, 2006
- Messages
- 13,000
Needless to say, you should always pay your bill in full: a Kansas City resident had her Google Fiber service cut off due to a mere 12-cent balance that was overdue. Ms. Tane offered to pay but was told the company won’t take checks for less than $10. She said she never saw the emails or heard the voice messages and admitted to being “snarky” when she offered to tape a dime and two pennies to an envelope.
The bizarre episode reflected a confluence of events that included an upfront payment, an unwatched Gmail account, a sales tax increase and a customer who has no use for a $30 credit. More to the point, it shouldn’t have happened. Retail businesses know that it’s much cheaper to keep current customers happy than to try to replace them with new ones. Especially when it’s a matter of 12 cents.
The bizarre episode reflected a confluence of events that included an upfront payment, an unwatched Gmail account, a sales tax increase and a customer who has no use for a $30 credit. More to the point, it shouldn’t have happened. Retail businesses know that it’s much cheaper to keep current customers happy than to try to replace them with new ones. Especially when it’s a matter of 12 cents.