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TechLarry
RIP [H] Brother - June 1, 2022
- Joined
- Aug 9, 2005
- Messages
- 30,481
I have a couple of Gateway's monitors (FPD22W and FPD24W).
The 24" had developed some of the common issues (banding, light bleeding, putting the "DVI" indicator on the screen forever, etc...) and I called Gateway to have it replaced before it goes out of warranty next month.
Initially things looked promising. Got throught quickly, and the tech set up an RMA.
Then the replacement arrived on Saturday...
I've never seen such a sorry-ass excuse for a replacement monitor.
The Piano-Black finish on the sides is scratched all to hell, the monitor looks like it was cleaned with dog-crap, and it was overall filthy.
And the refurb serial number? Did they put it on the back out of the way?
Hell no. They stuck this big ass sticker right on the fancy Piano-Black finish on the right side of the Monitor.
You know, it looked like it may have been a display model in one of their stores that was sent back when they closed them down. It looked pretty abused. Even after some attempts to clean it up a bit it still looked ragged.
Ok. Stuff happens. I boxed it back up, put the fedex label on it, and it goes back today.
I called again to day to have them send another one.
They refused.
They said they will not replace it again for "Cosmetic Issues".
I told the gent that my monitor is in show-room condition, and there was no way in hell I was going to accept this thing in exchange for it.
His manager declined to replace it again.
So, they are getting their back, I'll just live with what I have, and I told him point-blank he has lost a customer permanently and to make sure he tells his manager that.
You know, they really didn't seem to care much. So be it.
Man this pisses me off.
The 24" had developed some of the common issues (banding, light bleeding, putting the "DVI" indicator on the screen forever, etc...) and I called Gateway to have it replaced before it goes out of warranty next month.
Initially things looked promising. Got throught quickly, and the tech set up an RMA.
Then the replacement arrived on Saturday...
I've never seen such a sorry-ass excuse for a replacement monitor.
The Piano-Black finish on the sides is scratched all to hell, the monitor looks like it was cleaned with dog-crap, and it was overall filthy.
And the refurb serial number? Did they put it on the back out of the way?
Hell no. They stuck this big ass sticker right on the fancy Piano-Black finish on the right side of the Monitor.
You know, it looked like it may have been a display model in one of their stores that was sent back when they closed them down. It looked pretty abused. Even after some attempts to clean it up a bit it still looked ragged.
Ok. Stuff happens. I boxed it back up, put the fedex label on it, and it goes back today.
I called again to day to have them send another one.
They refused.
They said they will not replace it again for "Cosmetic Issues".
I told the gent that my monitor is in show-room condition, and there was no way in hell I was going to accept this thing in exchange for it.
His manager declined to replace it again.
So, they are getting their back, I'll just live with what I have, and I told him point-blank he has lost a customer permanently and to make sure he tells his manager that.
You know, they really didn't seem to care much. So be it.
Man this pisses me off.