Gateway isn't too quick to ship out a replacement. I contacted them on 1/27, and they agreed to cross-ship a replacement. When I contacted them yesterday to inquire as to the status, I was told to wait another five days.
The backlight bleed is much worse now, but when the display is warmed up (~30 minutes or so) it isn't noticeable at all.
I feel your pain. I contacted them monday the 29th and agreed to the hold on the card as well to get one quicker. On the 31st I got an empty box big enough to ship a 15" CRT in with some foam and a return label. called them and the person who took my order just clicked on the button to send that as well. On that phone call they could not tell me where the monitor was other than coming. Today I call them as I had not gotten it and they said basically they dont know. The girl I talked to said it did not show if it was on backorder or anything that she could see. She then got her supervisor and all he said was I have to wait 2 weeks from the original date before they will "escalate" it. All I know is I glad I still have my trusty Dell and thinking my next LCD will be another Dell, as the turn around from them was very fast for me in the past when having a problem.