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Galaxy Tech Support

G

Galaxy

Gawd
Joined
Apr 13, 2010
Messages
713
To anyone who has called or emailed tech support with any problem, concern, question, or anything else, I would like to apologize if you have had difficulty getting in contact with our reps. We're aware of the problems with the system and are working tirelessly to get everything straightened out as quickly as possible. We advertise top-notch support around the clock and have every intent to provide it.

If you or anyone you know has had trouble getting through to us or getting an issue resolved, please don't hesitate to email me personally at the address below and I will see to it that everything is taken care of to the very best of my abilities.

You can reach me at andrew@galaxytechus.com

Be sure to provide your name, email, phone number, product model, and issue in the message, and I'll make sure everything gets turned around for you ASAP.

Thanks!

Andrew Fischer
Official Galaxy Rep
 
Outstanding! Thank you for posting this information and actively participating in the forums.

My new Galaxy GTX 580 will arrive Wednesday, May 30th. I'll be certain to let you all know if I'm experiencing any issue out of the norm. From the research I've done, I don't believe I'll have any but it is always good to know the tech support will be there just in case. :)
 
I never had a Galaxy card but posts like this give me more confidence when I have to make my next purchase for a GTX 570
 
I just bought my second Galaxy card (580) in as many weeks. This gives me tremendous confidence in my purchases.
 
I bought a Galaxy GTS 250 a couple of years ago as a spare/Physx card. It still runs perfectly.

If I can find a good deal on a Galaxy GTX 570 I'd wouldn't hesistate to pick one up. Post like this sure help!
 
Hello, just got that Galaxy 580 GTX deal from NewEgg. Replaced a XFX 6970 in a PC that was running great since Dec 16th. Guess what, after installing the Galaxy 580 GTX, PC does random reboots. It will reboot when I run some benchmarks or serious games after 1~3 min. I will list PC specs below.

I checked to make sure all parts on the card where there. no loose screws or anything. Card looked great. but sad that I can't play any of my games on this PC now.

I sent an email to tech support. but will call in tomorrow.

Asus P-P6X58D-E
Intel 975x cpu
12gb Corsair Vengence 1600 DDR3 ram
Dual WD Velocioraptor 300gb hard drives – Raid 1
Xi-Fi sound card
ASUS DVD-RW
Corsair HX850w Power Supply
 
The galaxy 24x7 number is not working but I saw this old post today and decided to give Andrew an email. Surprisingly he got back to me ASAP! Glad I went with Galaxy for my GTX 670. They are also the only ones to come out with a 4gb non-reference card.
 
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