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Galaxy RMA - scam
- Thread starter boweldi
- Start date
Cube Rhino
Limp Gawd
- Joined
- Jan 7, 2012
- Messages
- 369
Call their office and keep asking for a higher up to help you if the current sob is being difficult. The customer is always right! Be firm, but not an ass about it and you shouldn't have a problem getting things sorted out.
PM the Galaxy Rep here on the forums and see what he can do for you.
needmorecarnitine
Supreme [H]ardness
- Joined
- Feb 10, 2004
- Messages
- 4,609
first off, how long has it been (since you say they ignored you)?
next you should start learning about your rights and which government agencies can help you.
next you should start learning about your rights and which government agencies can help you.
I don't know about getting government agencies on this case just yet. Emails get overlooked, notes disappear - it happens. I would call them up and don't hang up until you get your answer. It happens, but in my experiences with Galaxy, they have been really great about customer service and gone above and beyond the call - they might just need a little nudge in the right direction this time around.
What happens if you aim a fan into the case? Can you visibly see that the card's fan is spinning? Have you tried popping it apart and reapplying thermal paste? It is also possible that the thermal sensor is bad. You shouldn't have to be messing with this, but it happens occasionally.