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On Monday the 18th, wanting to find a decently priced 1GB stick of Corsair VS DDR400 ram, I browsed Newegg, ZZF and the like. I happened to try Outpost.com, as I had always seen the ads and glowing recommendations about their prices. Sure enough, when I visited, I found the stick I wanted for only $99, about 20 bucks less than at the Egg or ZZF. Even better, the words "In Stock, Same Day Shipping" were the icing on the cake. I snapped into the order process right away.
One of the strange things I noticed while ordering was that, although I chose Overnight shipping, my order lineup said 2nd Day Air. I hadn't confirmed the order yet, so I tried again. Same problem. However, I figured I'd be a bit patient and paid the error no real attention. Checked all the info, sent off the order, and went to get a book on Amazon, using the same card.
4 hours later (3PM), I had received no email confirmation of my order. Just in case something was wrong, I called up 1-877-OUTPOST, their toll-free customer service number. After choosing the "question about your order" option, I was treated to over 20 minutes of loud, obnoxious music with not a single "Please stay on the line/All our reps are busy/etc" to let me know I was even going to get through. No matter. According to their website, their reps were available till midnight EST.
I finally received an email confirmation about 4PM. I clicked the order link and found that my order was still in the "processing" stage. I had a feeling the "Same Day Shipping" was going to become butkus. I called 3 more times over the next several hours, waiting as long as 35 minutes without a single acknowledgement. Tempted to cancel my order, I waited to see what would happen the next day.
At noon on Tuesday, I received an email notifying me that Outpost had cancelled my order, listing the reason as "discrepancies in the information provided to us, in either the bill-to or the ship-to portion of your order." They suggested either calling their customer service (fat fucking chance) or emailing them. I did so immediately. It has been a full 24 hours with no response. For a company that claims to have people on the clock 18 hours a day, they sure have a problem with getting them to do any work.
To hell with Outpost/Fry's. They wasted much of my time and essentially lied to me. I would strongly advise against anyone ordering online from them.
One of the strange things I noticed while ordering was that, although I chose Overnight shipping, my order lineup said 2nd Day Air. I hadn't confirmed the order yet, so I tried again. Same problem. However, I figured I'd be a bit patient and paid the error no real attention. Checked all the info, sent off the order, and went to get a book on Amazon, using the same card.
4 hours later (3PM), I had received no email confirmation of my order. Just in case something was wrong, I called up 1-877-OUTPOST, their toll-free customer service number. After choosing the "question about your order" option, I was treated to over 20 minutes of loud, obnoxious music with not a single "Please stay on the line/All our reps are busy/etc" to let me know I was even going to get through. No matter. According to their website, their reps were available till midnight EST.
I finally received an email confirmation about 4PM. I clicked the order link and found that my order was still in the "processing" stage. I had a feeling the "Same Day Shipping" was going to become butkus. I called 3 more times over the next several hours, waiting as long as 35 minutes without a single acknowledgement. Tempted to cancel my order, I waited to see what would happen the next day.
At noon on Tuesday, I received an email notifying me that Outpost had cancelled my order, listing the reason as "discrepancies in the information provided to us, in either the bill-to or the ship-to portion of your order." They suggested either calling their customer service (fat fucking chance) or emailing them. I did so immediately. It has been a full 24 hours with no response. For a company that claims to have people on the clock 18 hours a day, they sure have a problem with getting them to do any work.
To hell with Outpost/Fry's. They wasted much of my time and essentially lied to me. I would strongly advise against anyone ordering online from them.