Apologies if using this subforum to say this violates the rules, but I just wanted Hardforum at large to know Fry's is matching Internet prices now. It has to be a real retailer (no Amazon hosted sellers, no eBay) but we'll do, for example, Amazon.com, Newegg.com, TigerDirect.com, etc.
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Fry's matches online prices now
- Thread starter Garby
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Nice find OP
rustygunner
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I didn't know about that either... awesome 
Siriusmuzik
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Trust me, if they (Amazon.com, Newegg.com, Tigerdirect.com) have lower prices, I'm going to purchase from them for their excellent customer service. I'm not going to bother contacting Frys to pricematch. You guys have horrendous customer support and treat your customers like shit.
http://www.resellerratings.com/store/Fry_s_Electronics_Outpost
I'm not going to give you a cent, and I hope others do the same.
http://www.resellerratings.com/store/Fry_s_Electronics_Outpost
I'm not going to give you a cent, and I hope others do the same.
masterosok
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I have to agree here. Unless Fry's has some outrageous deal, which is rare, I stay clear. Everyone now and again they have deals on motherboards that are worth dealing with their staff for. They can price match or even drop the price 10% and I am still reluctant to shop there. Those of you that complain about not having Fry's close by aren't really missing out on much.
Dude, everybody knows Fry's has terrible customer service. Who cares? The average shopper in there usually already knows tech related stuff in the first place. Fry's may not have the absolutely 100% best deal in town, but they have a huge selection and some pretty nice prices. It's lightyears better than Best Buy. Plus, it's fun to roam around in a giant warehouse that is basically a nerd's electronic porn heaven. I'm guessing you hate Micro Center too? Because they are the same thing pretty much (yes, even down to the customer service).
Stop being so dramatic and acting like they owe you something.
Retsam
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Yeah. Amazon has great CS service and I predominantly purchase stuff from them usually because of better prices and no tax.
Frys matching online vendors should make future purchases interesting though.
Frys matching online vendors should make future purchases interesting though.
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masterosok
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No one here that is commenting negatively on their customer service is seeking technical help from Frys. You're better off get help from a baboon. We are all talk about getting issues with purchase errors fixed and returns. Com'on dude. I would also have to disagree that the average shopper at Fry's "knows tech related stuff". Fry's is like the Walmart of electronics with shittier prices.
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I trust no one who substitutes "trust me" for any specific reasons, especially when it contradicts my personal experience.
I shop there all the time, including a lot of in store pick ups, and it's fine. /shrugs
Often Fry's B&M sale prices are incredibly low, far cheaper than anywhere else, including local tax. I order from Amazon, Newegg, TD/CC and other places too.
I can only imagine what happened to Siriusmuzik. Care to fill us in how Fry's done you wrong? Cancelled a price mistake? Ran out of a hot deal? Didn't cower from your Alpha rage for what could have been a simple return? Jumped on a bandwagon? Cute CSR or greeter brushed off your "game"?
I shop there all the time, including a lot of in store pick ups, and it's fine. /shrugs
Often Fry's B&M sale prices are incredibly low, far cheaper than anywhere else, including local tax. I order from Amazon, Newegg, TD/CC and other places too.
I can only imagine what happened to Siriusmuzik. Care to fill us in how Fry's done you wrong? Cancelled a price mistake? Ran out of a hot deal? Didn't cower from your Alpha rage for what could have been a simple return? Jumped on a bandwagon? Cute CSR or greeter brushed off your "game"?
Siriusmuzik
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I don't want to turn this into an argument so I'm going to keep it short and sweet. I love Microcenter. Their customer service is 100 times above and beyond Frys. And did you really ask who cares about customer service? Hello ... everybody does. Why are you dragging best buy into this? Newegg and amazon.com usually for most is tax free and shipping is free or cheap, so why would you buy from Frys is my point. Your post is illogical.
Siriusmuzik
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I trust no one who substitutes "trust me" for any specific reasons, especially when it contradicts my personal experience.
I shop there all the time, including a lot of in store pick ups, and it's fine. /shrugs
Often Fry's B&M sale prices are incredibly low, far cheaper than anywhere else, including local tax. I order from Amazon, Newegg, TD/CC and other places too.
I can only imagine what happened to Siriusmuzik. Care to fill us in how Fry's done you wrong? Cancelled a price mistake? Ran out of a hot deal? Didn't cower from your Alpha rage for what could have been a simple return? Jumped on a bandwagon? Cute CSR or greeter brushed off your "game"?
Not that is really important but here is the gist of it.
Ordered laptop, laptop came defective, had to go through so many hoops just to get an RMA where I was hung up on more than once. In total, spent around 2 hours to argue my position that I was eligible for a return. Finally received an RMA. Was told I will be out shipping which was $30 but they will pay return shipping (They only agreed to pay return shipping after another lengthy argument). I said fine. Shipped back item, faxed them receipt for shipment and they never reimbursed me. Called several times, was told they would look into it. I never seen the refund. Called one last time about a month after they received it, and was hung up on again.
If you read the reseller rating, someone indicated that they also were hung up on, so I don't believe this is just an isolated incident. Also, please note, none of those reviews are from me, so like I said, their horrible cs isn't just a personal experience.
The whole ordeal was completely unprofessional, painful, and a waste of time. The words I type on the screen cannot convey how poor their customer support is so some of you may read it and say "oh it's not that bad!" But just wait until you experience it.
coconutboy
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Fry's customer service is terrible no doubt, but the store still has its uses. When I need some quick CAT 5e and we can't wait for Monoprice, Fry's prices kick the crap out of anything short of keeping a 1000ft roll on hand and making our own. Fry's also does pretty well on consumer electronics so long as you're hitting a sale. Between that and the fact I don't have to pay for shipping, they're often very competitive with Newegg/Amazon/etc.
People frequently cite newegg like they're the holy grail of customer service, but it's BS. I've been shopping with newegg since they first opened locally here about 15 mins from my home in LA, and if anything, they've gotten worse while the competition has improved. Nowadays, Newegg is as pretty good on CS, but no better IMO than places like Sundial Micro, Mwave, Amazon etc. Plus, here in CA, we pay tax on newegg purchases which makes a huge difference vs the ~45 states that don't.
People frequently cite newegg like they're the holy grail of customer service, but it's BS. I've been shopping with newegg since they first opened locally here about 15 mins from my home in LA, and if anything, they've gotten worse while the competition has improved. Nowadays, Newegg is as pretty good on CS, but no better IMO than places like Sundial Micro, Mwave, Amazon etc. Plus, here in CA, we pay tax on newegg purchases which makes a huge difference vs the ~45 states that don't.
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Siriusmuzik
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Ah, Alpha rage. Gotcha.
I had a bad experience with newegg. What can I do?
Not raged at all considering I never even posted a review of Frys.com. It's funny because I've bumped heads with Newegg as well, but I never once thought they were unreasonable. Frys on the other hand use shady customer support tactics to actually make you think you don't have a leg to stand on when you do. I had to read back their policies when they told me I wasn't eligible for a return because it was an "on-sale" item, even though I really was. Funny ... that was mentioned in one of the reviews on reseller rating too. Interesting.
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Cool that they're trying but no thanks. Here is why.
Last year I bought a TV from them. I actually found the TV cheaper at another retailer, but it was further from my house than the local Fry's - and they had the same TV in stock so I asked them to price match. The salesman spent the next 20 minutes trying to confirm by calling the store and speaking with a salesman to confirm price - even though I brought in the sale ad from the competing store - and then to confirm that they had it in stock (apparently they will not price match if the competing store does not have in stock). They acted quite bitter about it the whole time, and I ended up feeling like a man in a welfare line waiting for a handout.
So - sure they'll pricematch, but only after 20 minutes of convincing them youre not lying and the item/sale is legit and in stock. Then you'll pay tax.
Over the last 5 or so years I have asked them to pricematch maybe 3 times and it has been unpleasant every time (so no it wasnt just a one time isolated incident). Now I just buy from the retailer with the better price... If I have to wait on shipping or drive a little further so be it.
I still like Frys for small items and things I dont want to wait several days to receive - or stuff that doesnt need a pricematch - or items they have on sale that are a great deal - but I don't ask them to pricematch any more...
Last year I bought a TV from them. I actually found the TV cheaper at another retailer, but it was further from my house than the local Fry's - and they had the same TV in stock so I asked them to price match. The salesman spent the next 20 minutes trying to confirm by calling the store and speaking with a salesman to confirm price - even though I brought in the sale ad from the competing store - and then to confirm that they had it in stock (apparently they will not price match if the competing store does not have in stock). They acted quite bitter about it the whole time, and I ended up feeling like a man in a welfare line waiting for a handout.
So - sure they'll pricematch, but only after 20 minutes of convincing them youre not lying and the item/sale is legit and in stock. Then you'll pay tax.
Over the last 5 or so years I have asked them to pricematch maybe 3 times and it has been unpleasant every time (so no it wasnt just a one time isolated incident). Now I just buy from the retailer with the better price... If I have to wait on shipping or drive a little further so be it.
I still like Frys for small items and things I dont want to wait several days to receive - or stuff that doesnt need a pricematch - or items they have on sale that are a great deal - but I don't ask them to pricematch any more...
soul555top
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I love having a Fry's around. I dont give a crap about the commission atmosphere, or the fact that I know most of the employees are just kids tryin to make their partying money, I go there to look at stuff in person and buy something I want/need. Their prices are on par with most other retailers, and they have really good sales, granted you have to be on your toes to get those sales, but good prices either way. Once in a while I will get a nice salesperson, and that is cool, but again, I could really care less. Definitely not sticking up for Frys or their service record, just saying it is what it is, a convenient place to get stuff if I need to hit up a B&M.
Regarding their online price matching, I would honestly say to just scrap it and if you really need something right then, vs ordering online, just pay the few extra bucks and consider it a convenience fee. Trying to get a price matched from an online store would be a complete nightmare.
Regarding their online price matching, I would honestly say to just scrap it and if you really need something right then, vs ordering online, just pay the few extra bucks and consider it a convenience fee. Trying to get a price matched from an online store would be a complete nightmare.
Sorry to hear you had such a shitty experience with them but myself and everyone else I know has never had a problem returning stuff to Fry's. Come on dude, you ≠ everyone. Sometimes you can't wait the few days to get an item, and I promise you paying a couple extra dollars to get an item then and there will not affect you negatively in the long run.
Jesus do you guys work for Newegg or something? Honestly, you act as though Fry's has taken your first child or something. But you can't deny Fry's has its' uses. Newegg can have great prices, but they definitely have their fair share of shitty returns and DOA's. And you don't even get customer service when you buy stuff online. And I love Micro Center as much as the next guy, but their service isn't that fantastic either. I'm not saying it's bad, but it's no where near the level you put them on. I mean you make it sound like they wipe your ass for you when you use their bathroom. It's still a giant electronics store.
Again, sorry to hear you guys had such an awful experience with Fry's.
Siriusmuzik
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Jon55 - It's funny you say that since you're the one acting like you work for Frys. Do you realize we are just expressing an opinion and a truthful personal experience and you're the one attacking us like we've just insulted your mother?
EtherealConstruct
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Whoa, does that mean Fry's will price match MicroCenter?? I smell cheap procs for those with Fry's next to them!
Snowknight26
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Yes, it does. Just picked up an i7 950 for $230 (before tax). If they say that they don't price match, tell them that they do or ask for a manager. It's a company-wide policy.
Can't wait for MC to have it for $200 so I can get 110% of the difference back.
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Well guess I'll be trying this sometime, as Fry's is 5 minutes away from home and pass it twice a day. MC is 25min away.
Fry's refused to match MC on the i7 920 last time I was there, don't think I've been back since. MC cpu prices are about the only thing worth going to B&M and paying 9.75% tax if it's not urgent.
Fry's refused to match MC on the i7 920 last time I was there, don't think I've been back since. MC cpu prices are about the only thing worth going to B&M and paying 9.75% tax if it's not urgent.
rudy
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It is good to know there are lots of times I would rather pick something up in store and have it right away but I cannot justify the extra 20% markup.
Snowknight26
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Is it just CPU's or do they do this w/ other components too? Video cards?The return policy, on the other hand..
I covered most of the slams above. The one you responded to is a typical "bandwagon" complaint. Gotta catch them all!
The other one is fantasy. MC is horrible for returns. I do miss having one around, but it and PC Club closed the local stores long ago, in PC Club's case long before it folded. Other small computers stores in the Fry's radius are gone too.
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Gonna do a refund at Fry's tonight (return 2 4GB DIMMs, repurchase kit on sale for cheaper). OMG, I hope I survive.
If Frys does indeed now match Microcenter, which looking at the T&C seems a bit unlikely at least for some of MC's deals - lots of ways Frys can opt out, this is good news. Its been awhile since I saw a *can't resist* deal at Frys (BF was horrendous) and MC always has drool-worthy proc deals.
My buying experiences at Frys have been so-so. Lots of bait / switch (how often have you made it into the store and actually seen the insane deal listed in the ad still in stock?), service is poor / staff generally uninformed, and the return process is horrendous. And the idea that this doesn't matter because "most people who go to Frys are geeks" is laughable, at least at the Frys I infrequently visit (Wilsonville, OR). Still, I've gotten some great deals in the past there, so I still visit there when I'm in the area.
My buying experiences at Frys have been so-so. Lots of bait / switch (how often have you made it into the store and actually seen the insane deal listed in the ad still in stock?), service is poor / staff generally uninformed, and the return process is horrendous. And the idea that this doesn't matter because "most people who go to Frys are geeks" is laughable, at least at the Frys I infrequently visit (Wilsonville, OR). Still, I've gotten some great deals in the past there, so I still visit there when I'm in the area.
That is not bait and switch, and I pretty much get whatever I want that's advertised. Stock is generally not the problem, but of course selling out is a possibility, as it is anywhere else too. I don't know of any retail store that has more of a sale item than Fry's generally has. There aren't "3/5/10 per store" like Best Buy.
How am I acting like I work for Fry's again? I buy stuff online all the time. I'm just calling bullshit on your notion that Fry's is the horrible boogie man you claim it to be. Do you realize we're just expressing our opinion and a truthful personal experience as well? Stop acting like a victim.
You're saying Fry's is terrible because of their customer service. Every electronics store has terrible customer service.
MC is horrible for returns. I do miss having one around, but it and PC Club closed the local stores long ago, in PC Club's case long before it folded. Other small computers stores in the Fry's radius are gone too.
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Gonna do a refund at Fry's tonight (return 2 4GB DIMMs, repurchase kit on sale for cheaper). OMG, I hope I survive.
Good luck
Siriusmuzik
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How am I acting like I work for Fry's again? I buy stuff online all the time. I'm just calling bullshit on your notion that Fry's is the horrible boogie man you claim it to be. Do you realize we're just expressing our opinion and a truthful personal experience as well? Stop acting like a victim.
You're saying Fry's is terrible because of their customer service. Every electronics store has terrible customer service.
Good luck
Holy shit you are delusional. You're going to go far in life.