Hello,
I hope someone can help me out here.
My PC has been plagued with frequent BSOD's and games crashing to desktop to the point its beyond acceptable and needs to be sorted out.
The BSOD's error codes are usually one of the following:
050
07E
024
And often mention ntsokrnl.exe and/or atikmdag.sys, dxgmms1.sys.
From extensive reading they seem to point to bad RAM and have run memtest86/prime and intel burntest all to no avail yet today for example a simple AV scan resulted in a 024 BSOD.
I should mention that this is not my first build and have always been plagued with system/application crashes over the years which leads me to believe its something I am doing that is at fault.
Whether its relevenant or not, since I cannot find any clear answers on the issue, my event viewer log is constantly showing VSS errors as shown below.
Things I have tried :
- Fresh install Win 7 64
- Reset everything to stock (no overclocks anymore yet still crash)
- Increased CPU offset voltage by small amounts in case it was undervolting.
- Replaced old Raid 0 setup with new Samsung 840 pro SSD on fresh install
- Removed Creative Titanium Fatalty Pro card
- Replaced video card to 7970 lightning
- Set RAM voltage to manual instead of auto (1.50v)
- Updated all drivers to latest including MB bios
- Run memtest86 / prime/ intelburn - all passed.
- Speedstep/spread spectrum disabled, CPU line Calibration at 3
Even went as far as installing everything "differently" from how I used to - ie no driver sweeper programs incase that was the issue, different anti virus (Avast instead of Eset), different anti spyware, absolutely no *cough* cracks *cough* etc.
Temperatures are actually very good, I redesigned the room layout for the PC to minimize head and it has resulted in CPU at no more than 50C under full load in BF3 and GPU peaks at 59C.
Games will very often crash to desktop (atleast 3+ times in a evening session) - none of the games wishing to accept fault.
Is there anything else I could try before paying out money for RAM which potentially won't change anything besides my bank balance?
Unfortunately I cannot swap the RAM slots since the CPU cooler covers the nearest one.
PC specs below:
Intel i5 2500k @Stock (depressing isn't it?)
Asrock Z68 Extreme 7 gen 3
Corsair 8 GB (2x 4) Vengeance DDR3 PC3-15000C9 1866MHz (CMZ8GX3M2A1866C9) (Run at 1333 however - is that right? - with XMS profile 9-9-9-24 1T fsb:dram 1:5 despite claiming to 1866MHz, 9-10-9-27, 1.5V - should I use the "stated speeds", or the XMS profile like I am?)
MSI 7970 lightning
Samsung 840 Pro 512 SSD
Onboard sound/Creative Titaninium fatality pro - doesn't seem to change crashes
Coolermaster Silent Pro Gold 1200W
Win 7 64
Researched all parts before hand for compatibility which showed all to be OK apart from one thing which could be a biggie which I only learnt after buying ... Corsairs "Memory Finder" tool, showed that my motherboard was compatible with the RAM, so that is what I purchased, however, Asrocks website does NOT list it, whether a simple misprint or released after the MB was made I do not know. Which do I go buy, the Corsair or Asrock?
Thanks in advance,
Hiijinx
Logs below
I hope someone can help me out here.
My PC has been plagued with frequent BSOD's and games crashing to desktop to the point its beyond acceptable and needs to be sorted out.
The BSOD's error codes are usually one of the following:
050
07E
024
And often mention ntsokrnl.exe and/or atikmdag.sys, dxgmms1.sys.
From extensive reading they seem to point to bad RAM and have run memtest86/prime and intel burntest all to no avail yet today for example a simple AV scan resulted in a 024 BSOD.
I should mention that this is not my first build and have always been plagued with system/application crashes over the years which leads me to believe its something I am doing that is at fault.
Whether its relevenant or not, since I cannot find any clear answers on the issue, my event viewer log is constantly showing VSS errors as shown below.
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
. This is often caused by incorrect security settings in either the writer or requestor process.
Things I have tried :
- Fresh install Win 7 64
- Reset everything to stock (no overclocks anymore yet still crash)
- Increased CPU offset voltage by small amounts in case it was undervolting.
- Replaced old Raid 0 setup with new Samsung 840 pro SSD on fresh install
- Removed Creative Titanium Fatalty Pro card
- Replaced video card to 7970 lightning
- Set RAM voltage to manual instead of auto (1.50v)
- Updated all drivers to latest including MB bios
- Run memtest86 / prime/ intelburn - all passed.
- Speedstep/spread spectrum disabled, CPU line Calibration at 3
Even went as far as installing everything "differently" from how I used to - ie no driver sweeper programs incase that was the issue, different anti virus (Avast instead of Eset), different anti spyware, absolutely no *cough* cracks *cough* etc.
Temperatures are actually very good, I redesigned the room layout for the PC to minimize head and it has resulted in CPU at no more than 50C under full load in BF3 and GPU peaks at 59C.
Games will very often crash to desktop (atleast 3+ times in a evening session) - none of the games wishing to accept fault.
Is there anything else I could try before paying out money for RAM which potentially won't change anything besides my bank balance?
Unfortunately I cannot swap the RAM slots since the CPU cooler covers the nearest one.
PC specs below:
Intel i5 2500k @Stock (depressing isn't it?)
Asrock Z68 Extreme 7 gen 3
Corsair 8 GB (2x 4) Vengeance DDR3 PC3-15000C9 1866MHz (CMZ8GX3M2A1866C9) (Run at 1333 however - is that right? - with XMS profile 9-9-9-24 1T fsb:dram 1:5 despite claiming to 1866MHz, 9-10-9-27, 1.5V - should I use the "stated speeds", or the XMS profile like I am?)
MSI 7970 lightning
Samsung 840 Pro 512 SSD
Onboard sound/Creative Titaninium fatality pro - doesn't seem to change crashes
Coolermaster Silent Pro Gold 1200W
Win 7 64
Researched all parts before hand for compatibility which showed all to be OK apart from one thing which could be a biggie which I only learnt after buying ... Corsairs "Memory Finder" tool, showed that my motherboard was compatible with the RAM, so that is what I purchased, however, Asrocks website does NOT list it, whether a simple misprint or released after the MB was made I do not know. Which do I go buy, the Corsair or Asrock?
Thanks in advance,
Hiijinx
Logs below
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:00:03, on 28/01/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe
C:\Program Files (x86)\Livedrive\Livedrive.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Samsung SSD Magician\Samsung SSD Magician.exe
C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
D:\iTunes\iTunesHelper.exe
C:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSS.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
D:\win72012install\bluescreenview\BlueScreenView.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_146.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_146.exe
D:\Skype\Phone\Skype.exe
D:\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
O4 - HKLM\..\Run: [Zboard] C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
O4 - HKLM\..\Run: [Razer Synapse] "C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "D:\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Livedrive] "C:\Program Files (x86)\Livedrive\Livedrive.exe" /setup
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Samsung SSD Magician.lnk = C:\Program Files (x86)\Samsung SSD Magician\Samsung SSD Magician.exe
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\SysWOW64\CbFsMntNtf3.dll
O22 - SharedTaskScheduler: Virtual Storage Mount Notification - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\SysWOW64\CbFsMntNtf3.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service 64 - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Livedrive VSS Service (LivedriveVSSService) - Unknown owner - C:\Program Files (x86)\Livedrive\VSSService.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: mental ray 3.9 Satellite for Autodesk 3ds Max 2012 64-bit - English 64-bit (mi-raysat_3dsmax2012_64) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2012\mentalimages\satellite\raysat_3dsmax2012_64server.exe
O23 - Service: mental ray 3.10 Satellite for Autodesk 3ds Max 2013 64-bit (mi-raysat_3dsmax2013_64) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2013\NVIDIA\raysat_3dsmax2013_64server.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - D:\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\Program Files\Tablet\Pen\Pen_Tablet.exe
O23 - Service: Wacom Consumer Touch Service (TouchServicePen) - Wacom Technology, Corp. - C:\Program Files\Tablet\Pen\Pen_TouchService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 11422 bytes
Last edited: