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Freezes. How do I identify?

harsaphes

harsaphes

Supreme [H]ardness
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Aug 29, 2005
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Hey guys..almost everyday my system freezes and I have to do a hard restart. Is there any way for me to find out what is causing this?..If so can you please explain the procedure?..
thanks
...and yes I have already checked my memory and its not that:)
 
How do you know it's not your memory?

If it's freezing and not crashing/BSODing, it's a hardware problem. Step 1, make sure everything's at stock. Step 2, start changing things until the problem goes away.
 
Honestly I dont believe its a hardware problem..exact same system worked/works great under vista64..only after a clean/format install of 7/64 do I get freezing issue. I have run the mem tests and also completely swapped out the ram for a new set just in case.

Is there someway to see the event somewhere?
 
BIOS updated?
reinstall?

there've been several reports of unstable systems only after installing WIn7, which have been cured by a reinstall or BIOS updates.
 
Latest bios and i have reinstalled more than once.
I almost think its related to Itunes...and searching my network/server for media.

but only itunes on my 64 bit rig...32 bit no problems at all with W7.
 
Is there someway to see the event somewhere?
Click to expand...
If there was an event to be logged about the failure (i.e. if it was a Windows problem) it would BSOD or reboot, not freeze.

You didn't answer this earlier, so I'll ask it explicitly: Is anything in your system overclocked?
 
You could go through your Event Viewer logs but I wouldn't expect to see much there.

<Right click My Computer and select Manage if you've never looked at the logs before>

I'd do a clean install and go from there if I was trying to track down the issue. Clean OS with no applications. Use it and see how stable. Add an application, use for a while, add another app, and keep going until either you hit the problem or get everything back on. Slow and tedious, but sometimes necessary to track down software or driver issues.
 
harsaphes said:
Latest bios and i have reinstalled more than once.
I almost think its related to Itunes...and searching my network/server for media.

but only itunes on my 64 bit rig...32 bit no problems at all with W7.
Click to expand...

so if you uninstall itunes does the problem go away?

have you tested the system out without installing itunes to see if it still freezes?

have you tried running with only 1 stick of RAM?
 
Well let me ask a general question.
If I have a system running for two years..Vista 64...and then I clean install W7 64 and I have problems...why, Im curious and asking..would I have to run the system with one stick of memory. Why suddenly does the problem have to be with the system and not the software.
Logic tells me differently, but I am sincere in wanting to hear what you guys answer me. I have vista on a second drive and run it with no problems on the same system...never crashes, never freezes.
 
Because you seem incapable of reading:

You didn't answer this earlier, so I'll ask it explicitly: Is anything in your system overclocked?

An OC that's stable on one OS isn't guaranteed to be stable on another, especially if you installed the other OS while OCed.
 
harsaphes said:
Well let me ask a general question.
If I have a system running for two years..Vista 64...and then I clean install W7 64 and I have problems...why, Im curious and asking..would I have to run the system with one stick of memory. Why suddenly does the problem have to be with the system and not the software.
Logic tells me differently, but I am sincere in wanting to hear what you guys answer me. I have vista on a second drive and run it with no problems on the same system...never crashes, never freezes.
Click to expand...

because it's possible for memory to go bad, and just coincidentally occur around the same time you installed Win7.

it's also possible for WIndows to access the subsystem a tad bit differently.

read the thread that has something about an error ESENT.

he tested his memory multiple times and all tests were clean.

but his system appears to be running more stable after removing a stick.
 
see my post earlier, that I completely swapped out the memory.
 
harsaphes said:
see my post earlier, that I completely swapped out the memory.
Click to expand...

reading comprehension ftl! I guess I missed that.

I take it the freezing is random? nothing in particular that you're using every time it freezes?
 
So I just had my W7 64 join the homegroup and it froze. sigh.
 
harsaphes said:
Hey guys..almost everyday my system freezes and I have to do a hard restart. Is there any way for me to find out what is causing this?..If so can you please explain the procedure?
Click to expand...

Assuming you already checked the event logs and found nothing. Assuming you do have some dump files from the crashes, and its not really a hardware-related freeze before Windows can generate a dump file.

Open the dump with a debugger program, see links below. Make sure you install the windows symbol packages. The debugger will suggest what it thinks caused the crash. Or you can trace through the dump and it will tell you what happened in excessive detail.

Some helpful links to get started...
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
An example of the troubleshooting process... http://blogs.technet.com/markrussinovich/archive/2008/12/30/3174871.aspx

If this sounds complicated, well it is. You asked. :D


I've had to do that before for various reasons...bad drivers leading to crashes, boss wants a bulletproof explanation for the downtime, things like that. Assuming your hardware isnt broken, which will cause some random errors or cause a hard crash before the dump can be written. Anything else is speculation...you can guess at the problem all day, you can replace hardware and reinstall windows. Or you can go investigate why it happened and get the right answer.
 
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well it does sound like a 7 problem to me but we really cant tell for sure. download Prime95 and run 2 seperate tests. one large in place ffts for about an hour. it will stress mostly your cpu only. if it passes and the tests dont auto stop or your o/s dont freeze then run the small in place ffts wich will stress ram/nb/fsb stability if you pass both those tests for an hour each with no errors reported then its most likey an app/ windows issue. but untill you at least entertain the idea it might be hardware we wont know. so far you have only stated you think its not hardware that doesnt mean it isnt. sure its more stable in vista but that means nothing really. hell i can run 4.8ghz fine in windows 7 but with vista i get hard locks/freezes. see what I'm getting at?
 
Ritorix said:
Assuming you already checked the event logs and found nothing. ....
Click to expand...

Ok so just checked event logs...I have a 'critical" from within last 24 hours..
Event ID is 41...Kernel-Power..followed by "Kernel-Event-Triggered" events.

And this means?
thanks

I also have errors for ...sidebyside..which has something to do with windows movie maker..
Looking more..lots of errors for sidebyside..
 
Last edited:
harsaphes said:
Ok so just checked event logs...I have a 'critical" from within last 24 hours..
Event ID is 41...Kernel-Power..followed by "Kernel-Event-Triggered" events.

And this means?
thanks
Click to expand...

It means you are scratching the surface. Its a week after your problem and you just now started checking the event log. Dig a little deeper. :rolleyes:

Search for *.dmp files, see if any exist with a timestamp in the last few days/weeks. And copy/paste that whole event log entry here, whats the description.
 
Last edited:
harsaphes said:
Ok so just checked event logs...I have a 'critical" from within last 24 hours..
Event ID is 41...Kernel-Power..followed by "Kernel-Event-Triggered" events.

And this means?
thanks

I also have errors for ...sidebyside..which has something to do with windows movie maker..
Looking more..lots of errors for sidebyside..
Click to expand...

The last sleep transition was unsuccessful. This error could be caused if the system stopped responding failed or lost power during the sleep transition.
Click to expand...

or

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding crashed or lost power unexpectedly.
Click to expand...

http://www.eventid.net/display.asp?eventid=41&source=kernel-power


you know, I remember posting a reply in another post where that person was also getting the same EventID 41 with a source of Kernel-Power.... not sure if a solution was ever found for that one.
 
This probably won't help any ... but I had the same issues, but in reverse ..kinda

I was running an AM2 setup with an nvidia card under WinXP 32bit and was having random freezing going on .. no errors, or bsods .. nothing in the system event viewer log thingy .. it would just stop responding and I would have to do a hard reboot ..

I finally got a glimpse of an error code on a reboot once and it had to do with the nvidia drivers ..

anyhoo .. I decided to just go ahead and install Win7x64 RC7100 (because I was going to do so anyways) ..and haven't had one hiccup on that box since ..and running F@H 24/7 (GPU & CPU SMP clients)..

similar experience .. maybe you can gleen something from it ..maybe not ..
 
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