I was going to include this is my build log but figured it was worth it's own post.
I had a bad fan controller and one of two power LEDs was dead on my Node 605, my first product from Fractal Design. I emailed their support and heard back from them within an hour or two with a short form to fill out. They shipped the replacement parts later that day. Very good and fast service, in fact I've never had an easier time with support for anything.
Now this is what makes them pretty awesome in my books - I modified one of the fan brackets so that it only held one SSD and one HDD (to improve airflow), the other one got ruined as it was my guinea pig. I wanted to use the second one as a cable raceway for my PCI-E power cords, but it's way too bad to use. I emailed their support again, explaining what I was looking to do and how i murdered the other bracket. I told them I would pay for the cost of the bracket and shipping and this is what they shot back after 10 minutes:
Now that is service. Not only am in love with the case but their support is fantastic. As long as they keep designing their cases the way they do, I'll be a customer for life.
I had a bad fan controller and one of two power LEDs was dead on my Node 605, my first product from Fractal Design. I emailed their support and heard back from them within an hour or two with a short form to fill out. They shipped the replacement parts later that day. Very good and fast service, in fact I've never had an easier time with support for anything.
Now this is what makes them pretty awesome in my books - I modified one of the fan brackets so that it only held one SSD and one HDD (to improve airflow), the other one got ruined as it was my guinea pig. I wanted to use the second one as a cable raceway for my PCI-E power cords, but it's way too bad to use. I emailed their support again, explaining what I was looking to do and how i murdered the other bracket. I told them I would pay for the cost of the bracket and shipping and this is what they shot back after 10 minutes:
Hello Matthew,
I could send you a new HDD bracket easily. It would be covered by the “oops I broke it” clause in the warranty, so there will be no need to pay for it. Just fill out another form below and email it back and I will get your replacement HDD bracket sent out as soon as possible.
Now that is service. Not only am in love with the case but their support is fantastic. As long as they keep designing their cases the way they do, I'll be a customer for life.
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