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Ok not really a computer "Hardware" question but enough of us are in IT and deal with fax solutions, that I thought it would be a good post here.
We have a user where I work that has been using WinFax for several years, she has a POTS phone line plugged into the back of her PC with a built-in modem and uses the WinFax software to send/recieve faxes from her desktop. This method has been unreliable at best and she recently experienced an increase in the unreliability. We have pushed to get a dedicated fax machine but she insists on having a PC based solution.
(Basically only *some* people have trouble connecting to this fax, we send test faxes from several faxes and they all go through but it's like some machines just can't "sync" with the modem.)
Our tech team threw in a few ideas...
1. Try using integrated Windows XP fax solution and see if it is more reliable than WinFax.
2. Use internet based solution like eFax or Send2Fax.
3. Build a fax server of some kind.
Any opinions/suggestions for this? I wish we could just use a standard fax machine, but since we can't, what would be the most reliable solution that wouldn't take much training?
Thanks.
We have a user where I work that has been using WinFax for several years, she has a POTS phone line plugged into the back of her PC with a built-in modem and uses the WinFax software to send/recieve faxes from her desktop. This method has been unreliable at best and she recently experienced an increase in the unreliability. We have pushed to get a dedicated fax machine but she insists on having a PC based solution.
(Basically only *some* people have trouble connecting to this fax, we send test faxes from several faxes and they all go through but it's like some machines just can't "sync" with the modem.)
Our tech team threw in a few ideas...
1. Try using integrated Windows XP fax solution and see if it is more reliable than WinFax.
2. Use internet based solution like eFax or Send2Fax.
3. Build a fax server of some kind.
Any opinions/suggestions for this? I wish we could just use a standard fax machine, but since we can't, what would be the most reliable solution that wouldn't take much training?
Thanks.