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Exchange Server Autoresponse

M

Manu

Limp Gawd
Joined
Mar 3, 2003
Messages
203
HR wants us to have autoresponses whenever we have an employee leave the organization. Up until now we've just removed the account and let it bounce back.



Most of the suggestions I've read regarding this talk about leaving the account open and setting an Out of Office response. Is there any way to do 'autoresponder' on the server side? At any given time I may have 10-15 of these and it would be much easier to manage server side than needing to keep full accounts enabled.



Anyone else have suggestions on how they handle departing users?
 
In Active Directory, I would disable the account of the ex-employee and put the disabled user in a seperate organizational unit called ' -GONE USERS GONE-' Then goto the properties for that user, click on ' E-mail addresses ' then delete all of the main e-mail addresses for that user.

After that I would create a new user account called something like " Ex-Employees " then goto Properties, E-mail Address and then add all of the e-mail address of the employees that left the company. Then create a auto-reply in outlook.
 
That is definitely a route we've considered going. However, they would like (if possible) to have a response per person, indicating who they should contact now. (usually their manager)

That would require then a seperate AD account per user, no?
 
All you do is go into OWA set the auto responder for that user and then exit. The server will respond for you and you never have to go into the user again. Disable the user and then when you are ready just remove the user after the time frame you allot, the server will keep auto responding til you delete the account.
 
Just FYI GFI MailEssentials allows you to create these for any email address on your system such as ex-employees, information autoreply for HR type accounts, etc.

Much easier than having to keep dead accounts just for the OOF feature.
 
Manu said:
That is definitely a route we've considered going. However, they would like (if possible) to have a response per person, indicating who they should contact now. (usually their manager)

That would require then a seperate AD account per user, no?
Click to expand...

No. It would require a seperate AD account per Manager. You are going to have a limited amount of managers, so you could create one autoresponder per manager.

Though the GFI MailEssentials sounds like a better idea.
 
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