Excellent Customer service !! A+

J

J Macker

[H]F Junkie
Joined
Jan 25, 2001
Messages
10,167
Alright, I guess I'm just lucky, but I've had a couple of great companies step up and really "WOW" me with their customer services. In no particular order:

1. Newegg
2. Logitech
3. Evga
4. XFX
5. Microsoft

1. Newegg: had a bad part, they refunded full amount despite disclaimer of 15% restocking fee. Also, not their fault, but UPS, which had my $1200 worth of parts delayed on a train for 2 days, and Newegg claimed 3 day shipping, but shipped via UPS ground. End of story: UPS took 8 days, and Newegg refunded all the shipping charges. $48. It was quite frustrating, it wasn't Newegg's fault, but they fixed it!
Thank you Newegg! A++

2. Logitech: MX700 mouse paint wore down, logitech ships replacement, only asking for serial number, and purchase date. They send out a replacement, and don't even want me to send them the old one. A+

3. Evga: had one of the bad 7900GT cards initially, evga cross-shipped had my replacement before I had to send the other one back in, extremely fast, and they paid shipping. A+

4. Microsoft. Lifetime warranty on the keyboards. They sent me a replacement MS Natural Elite, and was very fast, friendly. Didn't request shipping of old keyboard. A+


That's all. I just wanted to share some of my experiences. Oh, and Crucial also has great customer service, but have yet to get bad ram from Corsair, so I've been sticking to them.
It really is great for companies to really show good customer service. I've been shopping at the egg for years, and will inevitably do the same for many more!
 
id like to throw one to the pile. althought maybe more of a B+ or something.

Apple. yes apple, more spicifically the Ipood devision. complaned about an Ipod that i had that was malfuncioning. complained tuesday. on wednasday they sent me a box containing a box that had all the shipping information filled outfor me. all i had to do was pop my ipod in. Thursday: boxrecieved problem IDed. Friday i got my new ipod. express shipping. they paid for it all. niiiiiiiice.

this ones bein going strong for a while now.
 
General Crespin said:
You list XFX but you don't explain? :)
Click to expand...

whoops. I was tired, okay?

XFX 6600GT that I had sold to a friend recently died, and so I created an xfx profile, filled out a help desk ticket, and shipped the card in, now they're sending out a replacement card.
No troubles, and they do have the double-lifetime warranty, so that if you sell it to somebody else, the second owner also has lifetime warranty.

It's taken a couple weeks, and I had a backup card to loan my friend, but they're replacing the card.
 
i definetly agree with logitech. they have one of the best customer services around. if my Z-5500 broke, i know full well that they will sent me an entire new set no questions asked.
 
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