Example of great customer service

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piocar

n00b
Joined
Mar 31, 2004
Messages
15
I recently ordered a kit from cooltechnica.com, consisting of a DD maze 4, D-Tek JR-120, some clamps, and a fill and bleed kit.

It turns out that right after I ordered, they ran out of Maze4 blocks w/ clear lucite tops.

After contacting them about how long the wait would be, stating that if it was too long, I would prefer to upgrade to the copper topped block. I received this email...

"Guess, it may take up to 2 weeks to get the Lucite topped Maze4 blocks.
If you would like us to upgrade the Maze4 to the copper topped version, I can have your order shipped first thing tomorrow.

regards,

Bruce"


Shortly thereafter, I also received this...

"Maze 4 Block is upgraded to the copper topped version at no additional charge to you. So you do not send the difference via paypal."


I know its not some great sum of money that they are handing out to me, but it is the little things that matter.

cooltechnica.com has my support in the future if I ever am in the market for any product they sell on their site.
 
Sounds like you got a deal:) . I'm about to start my first wc set-up and I'll be sure to take a look at there website. Customer service like this makes you want to buy more doesn't it?
 
It's always nice to see companies that still believe in customer service.
 
Definitely, I love it when they ship you the wrong thing and ship the right thing and let you keep the old thing. That, and the upgrades piocar speaks of.
 
Yah... sounds better customer service than those immature guys at FrozenCPU. Their response to their customers are so NOT proffesional and lacks respect. Prolly that's how NYers treat ppl.
 
Wow, I had a really good experience with FrozenCPU, every time I've ordered stuff has gotten shipped really quickly and the one time they didn't ship my entire order, I just emailed them and they sent it right out. Just shows how different experiences can be.
 
Well my very first order was great.
Second ordered some WC stuff. I bought an Intel Z-chip convert thing and the 4 clamps and springs to hook it to the mobo are missing. Emailed them and they told me "thanks for the update" they are going to fix their site. Oh good they'll fix the site but how about me????
Third ordered those Led foot for cases... Ordered blue they sent me Red.
Fourth It's about delay of shipping. Ordered it monday morning didn't get shipped monday afternoon. Emailed them the president emailed me and said " Your exactly right we screw up...." I was expecting that they'll upgrade the shipping method but they didn't.
So that's how FrozenCPU works for me now:( very sad.
 
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