exactly how to RMA

S

Sage Osaka

Limp Gawd
Joined
Mar 28, 2006
Messages
422
ive gone through all the RMA authorisation for my 7900gt, but im not quite sure exactly what to send and what to send it in. do i send it in the original box? or do i buy new packaging or what exactly? and if i send it in the original box, do i include all the wires and software that came with it?

sorry to sound like a noob, thanks in advance.
 
The manufacturer didn't email you specific instructions? I think you need to be asking them how they want it back.
 
Yeah, i sat on the phone for 20 minutes waiting to talk with a representative, but after 20 or so minutes it forwarded me to the answering machine, so i said forget it. i just went over the email and found that im not supposed to include the wires and software, but i was not given any specific instructions on how exactly to send it.
 
A good way would be to put the card in an anti-static bag and then in a box with lot of padding, maybe bubble wrap.
Best would probably be to use the original box if it has enough padding or to use the original box and then put it in a larger box with added padding.

Be sure to put in a letter with your name, address, e-mail, phone-number and a description of what is wrong with the card.

Best of luck:)
 
Sorry, but thats NOT the way to RMA.

You submit an RMA and get an RMA number and you write it on the box and properly package the card in antistatic bag and make sure it fits snugly(not moving around) inside the box. And then write the address and the RMA# on the box. THATS how you do an RMA, now if i knew which company i could tell you how they ask for you to pack and what to pack.
 
Oh, sorry, forgot to include that im RMAing with XFX. So where can i purchase an anti static bag?
 
I believe most brick and mortar stores that sell computer components sell anti-static bags too. Fry's Electronics does if there's one near you.

Maybe try a Radio Shack? I haven't been there in so long to know if they do.
 
xfx does not use anti static bag for thier 7900gt cards.. ( I know I RMA 2 of them )

It is the plastic case that hold the card, you do have that right? Otherwise get the anti static bag.

You have obtained an RMA number right? You have created a ticket on their website? Where than they will give you SPECIFIC instructions on how to send it back.

I hope you're not just sending the card back without an RMA number and expect to get the card back fixed/replaced.
 
as i stated in my first post, i obtained authorisation and they gave me the RMA nbr and everything, i just did not obtain specific instructions on how to package it.
 
RussianHAXOR, do you have any specific info regarding exactly how to RMA products back to XFX?
 
RussianHAXOR said:
Sorry, but thats NOT the way to RMA.

You submit an RMA and get an RMA number and you write it on the box and properly package the card in antistatic bag and make sure it fits snugly(not moving around) inside the box. And then write the address and the RMA# on the box. THATS how you do an RMA, now if i knew which company i could tell you how they ask for you to pack and what to pack.
Click to expand...

You are right, I took that for granted.
From what I heard XFX should have a very good RMA system.
 
I have RMAed to XFX b4 send it just the card alone in a antistatic bag and padding in the box and you should be good, thats what I did.
 
Sage Osaka said:
exactly what kind of padding do you recommend?
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WTF? alot of people are already giving a spoonfeeding type of instruction, if your so concerned and cant comprehend what the members are saying on how to pack your card, deliver it yourself to XFX /rant out...
 
iseedeadpeople said:
WTF? alot of people are already giving a spoonfeeding type of instruction, if your so concerned and cant comprehend what the members are saying on how to pack your card, deliver it yourself to XFX /rant out...
Click to expand...

i fully comprehend what other people are suggesting, i am just concerned on the wellbeing of my card on its way... I was just trying to get a better understanding for what the general consensus of what other people use to package theirs.
 
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