i just registered my 7800GTX ACS3 that i bought here on the [H]ard forum an the EVGA website. after going to the step-up page it it said RX cards are not suported by step up.
RX= recertified. Its not a new retail product therefore it does not qualify for the Stepup program. It also only comes with a 90 day warranty. You probably received it in a brown box with an EVGA logo on it instead of the retail box.
In many cases, video cards that are sold as part of systems are also not eligible unless they are an approved vendor.
i bought the card here on hard forum. it came in the retail box... the part number on the card was not on the website so i used the closest one to it. i had 256-P2-N527-AX but they had 256-P2-N527-FX and 256-P2-N527-RX. i could not find any info on the FX one so i looked up the RX one and it was the same exact one as the card i have.
Yeah, if you bought it from someone on hardforum its not warrantied or stepupable. Those are the terms. Seth, it only has to be a receipt from any reseller not necessarily on the reseller list. It has to be an actual business, not another person or ebay seller.