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I did the step-up, well, I'm in the process of it. If you are not familiar with it, go to www.evga.com/stepup... I don't feel like explaining it.
I applied for the step up (from a GT to an ultra) and got a message saying "on backorder for a few weeks we will email you when ready." Ok cool, they won't just make me send my card in and wait for the backorder to com in.
So I call them to verify and the guy was very helpful and says... "you are in a queue and when your card comes in to stock then you will get an email saying it's your turn and then it will then give you payment option and a fax number to fax in the invoice."
Ok cool no worries. So 2 weeks later I get a message saying it's ready. I promptly pay the $80.00 difference and pay for 2nd day air shipping so I can get it just that much sooner. I fax in the invoice and that same day they get back to me saying I'm approved and give me an RMA number.
The next day I ship the thing off UPS ground. I hate ups, but my wife dropped it off there anyway. So it gets there Wed. Oct 6th. I call on Thursday asking when they anticipate my new card will be ship. Please note that my email said that my card was ready before I even shipped the card. They said it should be shipped Friday, it was being "burn in tested" at the time.
Well, it wasn't shipped, I called on Tuesday asking when will it bee shipped? "sometime this week" they say. Might I add the guy sounded like he was half-asleep.
I've called every day since. I aske when I can expect my card, and they tell me sometime next week. I ask to talk to someone who is responsible for the "processing" of RMAs and I get a voicemail, no call back. It's now Thursday 8 days, 6 business days later and still not shipped. I'm outraged. I have a $500 bill and no card to show for it.
What are your experiences with these clowns? I was skeptical on the step-up program but I did it anyways cause it would have been cheaper to do that than to buy the ultra straight from the store. Guess I'm paying the difference now. New egg took care of me in a matter of days. Why can't these clowns?
Anyways, there's my rant. Feedback?
I applied for the step up (from a GT to an ultra) and got a message saying "on backorder for a few weeks we will email you when ready." Ok cool, they won't just make me send my card in and wait for the backorder to com in.
So I call them to verify and the guy was very helpful and says... "you are in a queue and when your card comes in to stock then you will get an email saying it's your turn and then it will then give you payment option and a fax number to fax in the invoice."
Ok cool no worries. So 2 weeks later I get a message saying it's ready. I promptly pay the $80.00 difference and pay for 2nd day air shipping so I can get it just that much sooner. I fax in the invoice and that same day they get back to me saying I'm approved and give me an RMA number.
The next day I ship the thing off UPS ground. I hate ups, but my wife dropped it off there anyway. So it gets there Wed. Oct 6th. I call on Thursday asking when they anticipate my new card will be ship. Please note that my email said that my card was ready before I even shipped the card. They said it should be shipped Friday, it was being "burn in tested" at the time.
Well, it wasn't shipped, I called on Tuesday asking when will it bee shipped? "sometime this week" they say. Might I add the guy sounded like he was half-asleep.
I've called every day since. I aske when I can expect my card, and they tell me sometime next week. I ask to talk to someone who is responsible for the "processing" of RMAs and I get a voicemail, no call back. It's now Thursday 8 days, 6 business days later and still not shipped. I'm outraged. I have a $500 bill and no card to show for it.
What are your experiences with these clowns? I was skeptical on the step-up program but I did it anyways cause it would have been cheaper to do that than to buy the ultra straight from the store. Guess I'm paying the difference now. New egg took care of me in a matter of days. Why can't these clowns?
Anyways, there's my rant. Feedback?
, but I can understand. I'm more wondering their policy with this.
