EVGA and warrantys

[Chris_B]

Just wondering if anyone has ever bought a (new) evga card on ebay then had any problems getting it replaced by evga if anything went wrong?


A while back i bought a new sealed 8800gtx acs3 ko edition from ebay. The card came in its shrinkwrapped box complete with the evga seals intact.

This is the actual "auction" http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320128812269 not an auction as such as there was only a buy it now option.


Note the ""It is in NEW SEALED Retail Box. It includes EVGA Full Lifetime Warranty."



Few days back i decided to have a look at the stepup program and was informed if the card was from ebay then the stepup was unavailable. That got me wondering about warranty, now all of a sudden im being told the card has no warranty as it was not from an authoriseed reseller and they consider the person who was selling it to be the original owner (even though it was unopened and never registered).


Basically it seems im up shit creek without a paddle if anything goes wrong with this card, Even their terms and conditions page says nothing about warantys being voided if the card was bought from ebay.

http://www.evga.com/support/lifetime/

Anyone else had problems like this? Seems a pretty retarded policy to me, companies like gskill for example have a really good rma service where you get a replacement basically because its their ram and they stand by it. evga on the other hand even if its their product seem to have a pretty akward rma policy.

Also contacted the reseller to see what his position on this is.

 

[ZerazaX]

EBay is a terrible idea to buy expensive cards

Other than BFG which doesn't check where you bought it from, EVGA and XFX and a good chunk of other companies do not allow Ebay purchases. In fact, both evga and xfx require you to register w/in 30 days including where you purchased it from.

EVGA does state that you must buy from an authorized reseller in the terms i believe..

 

[Chris_B]

EBay is a terrible idea to buy expensive cards

Other than BFG which doesn't check where you bought it from, EVGA and XFX and a good chunk of other companies do not allow Ebay purchases. In fact, both evga and xfx require you to register w/in 30 days including where you purchased it from.

EVGA does state that you must buy from an authorized reseller in the terms i believe..

The lifetime warranty section says nothing about buying it online.

At the time i couldn't get a hold of this card in the uk so went for it on ebay, i assumed since it was new and still shrinkwrapped and sealed that the warranty situation would be fine.

 

[Cowboy420]

So your worrying about it and theres nothing wrong with the card..?

 

[Kango]

EVGA is not alone in this respect. Past posts here and on other sites were very heated and complaints of poor business practices abounded. But the facts speak for themselves. You are the second owner of this card BECAUSE the poster on Ebay was not a qualified reseller.

Now, you can face the facts and consider this an expensive lesson learned. Or, you can vent right here so we can help comfort you. But none of this will change the facts that you have no warranty and you are not able to use the step up program.

IMHO, EVGA has a point. Certainly, this is one of many reasons I NEVER do business on Ebay. You take your chances and have to live with the results. I hope that you never have the need for repair. EVGA's normal warranty period is for a lifetime.

 

[Raidium]

I will buy\trade lots of stuff, but main components that I am going to use and depend on wont come from ebay. Computer related or not. For example I could buy some scuba gear from ebay at 1/2 the cost of the local dive shop but the manufacturers of top gear stipulate that they only honor the warranty if it came from a qualified retailer. I see the logic in it. Its the only way they can verify that the items wasnt lost, stolen, repackaged, counterfit, tampered with etc. there are also agreements with retailers about price points. There is a reason you cant buy a legit "new" 8800GTX ultra for $200. Everyone is in the game to make money.

I take alot of flack for it too. Lots of ... oh man you got screwed paying for that, you can get it on ebay for half price. Until my stuff breaks and gets fixed for free.

All that said I do wish that companies would stand behind the product for the subsequent owners. They can validate the product came from their factory via serial number and should stand behind it. It gets messy when your talkin about money, and sometimes awesome customer service and commitment can cost you much more than you planned for.

Sucks they turned you down, but if it isnt in the warranty information that came with the hardware stick it to them. Every state has their own laws about product warranties too. Those will over-rule anything the manufacturer states, IF they sell product in your state. Your probably SOL though.

 

[Chris_B]

So your worrying about it and theres nothing wrong with the card..?

You know how pc components work, one day working fine and dandy the next they can be totally screwed.

Ive sent the seller a message anyway about this, with any luck i can get a refund, more than likely ebay or paypal will have to get involved.

 

[~El~Jefe~]

The lifetime warranty section says nothing about buying it online.

At the time i couldn't get a hold of this card in the uk so went for it on ebay, i assumed since it was new and still shrinkwrapped and sealed that the warranty situation would be fine.

for some reason, the public still thinks that warranties are free, like 1 year warranties. they are not. the item was not made here. BFG didnt make the item, none of them did. The distributor of the item sets a price for warranties. This price is normally 9-15% of the item's cost. If you buy it from an unauthorized source, you do not get the warranty. the manufacturer actually does not have any warranty. that is why they check serial numbers. the serial numbers are in a list according to distributors. I sell electronics, panels, etc, so this is a certainty. transfer of warranty is possible, but, will someone on ebay be lying? hm. most people lie. so figure on that.

try and buy a television online in wisconsin, have it sent to NY, and then get in home service. try mailing it back rather

 

[ZerazaX]

A lot of items sold on ebay are stolen too is a big reason why there is no warranty

All those 8800 ultra's on ebay selling for < $500? Good chance someone "acquired" them and are now being sold for cheap for a reason...

 

[magoo]

Here's what you have to do, if the ebay guy is legit he'll help you out.

First contact the guy.
Then have HIM register with EVGA. He can send you that confirmation or an acount name and password of your chosing to use to register the card with EVGA.

If the card ever goes south, you can contact EVGA and set up the RMA from the above said account.

If it needs to be sent back, it will have to go through the ebay guy, which admittedly is a PITA, but can work.(meaning,the package would have to go to him and then EVGA,back to him and then to you.It can work with a step-up as well.)

I've honored this kind of a set-up with ebay stuff I've sold in the past and its a pain but will work.

Honestly, when was the last time a GPU went bad in it lifetime???? Ive had a dozen GPUs at least and none of them ever needed RMA, except one which did arrive DOA.

The second thing you can try if the ebay guy is willing. Get the receipt from him, register the card yourself. If there are any questions, you just need to tell EVGA RMA the card was a gift. That usually works quite well. Then you dont have to forward the goods to him to broker an RMA.

If the guy is unwilling to send you the receipt (which I usually ask for in an ebay buy like this one) then indeed it may have been a "midnight discount" and you are out of luck.

 

[trek554]

Here's what you have to do, if the ebay guy is legit he'll help you out.

First contact the guy.
Then have HIM register with EVGA. He can send you that confirmation or an acount name and password of your chosing to use to register the card with EVGA.

If the card ever goes south, you can contact EVGA and set up the RMA from the above said account.

If it needs to be sent back, it will have to go through the ebay guy, which admittedly is a PITA, but can work.(meaning,the package would have to go to him and then EVGA,back to him and then to you.It can work with a step-up as well.)

I've honored this kind of a set-up with ebay stuff I've sold in the past and its a pain but will work.

Honestly, when was the last time a GPU went bad in it lifetime???? Ive had a dozen GPUs at least and none of them ever needed RMA, except one which did arrive DOA.

The second thing you can try if the ebay guy is willing. Get the receipt from him, register the card yourself. If there are any questions, you just need to tell EVGA RMA the card was a gift. That usually works quite well. Then you dont have to forward the goods to him to broker an RMA.

If the guy is unwilling to send you the receipt (which I usually ask for in an ebay buy like this one) then indeed it may have been a "midnight discount" and you are out of luck.

you have to register the card within 30 days of purcahse

 

[Chris_B]

Got it sorted out with the seller anyway.

 

[Seufari]

Got it sorted out with the seller anyway.

Thats great... I am really suprized at that.

 

[~El~Jefe~]

Here's what you have to do, if the ebay guy is legit he'll help you out.

First contact the guy.
Then have HIM register with EVGA. He can send you that confirmation or an acount name and password of your chosing to use to register the card with EVGA.

If the card ever goes south, you can contact EVGA and set up the RMA from the above said account.

If it needs to be sent back, it will have to go through the ebay guy, which admittedly is a PITA, but can work.(meaning,the package would have to go to him and then EVGA,back to him and then to you.It can work with a step-up as well.)

I've honored this kind of a set-up with ebay stuff I've sold in the past and its a pain but will work.

Honestly, when was the last time a GPU went bad in it lifetime???? Ive had a dozen GPUs at least and none of them ever needed RMA, except one which did arrive DOA.

The second thing you can try if the ebay guy is willing. Get the receipt from him, register the card yourself. If there are any questions, you just need to tell EVGA RMA the card was a gift. That usually works quite well. Then you dont have to forward the goods to him to broker an RMA.

If the guy is unwilling to send you the receipt (which I usually ask for in an ebay buy like this one) then indeed it may have been a "midnight discount" and you are out of luck.

3 gpus went bad on me. 2 pny's one was some other card, i think was another nvidia. never an ati though, or anyone I know that bought an ati.

 

[jmackay]

Glad you got it worked out, but it is clearly stated on their website:

For our retail Graphics Card and Mainboard products purchased on or after June 22, 2005, EVGA will provide a limited lifetime warranty to the original purchaser of each retail product that the product will not suffer, in material or workmanship, from any defect that adversely affects the performance of the product. This limited lifetime warranty is valid for the life of the retail product, so long as the original purchaser owns the product, based upon the following conditions:

http://www.evga.com/support/lifetime/

List of 3rd party places you can buy from and "Step-Up": http://www.evga.com/stepup/systemvendor/default.asp

 

[magoo]

you have to register the card within 30 days of purcahse

Of course. I wasn't aware of the lapsed time. But the post stands. If you can work with a guy, you can usually register the card in time and everybody's happy.