EVGA 2080 Ti XC burst into flame !!

S

shansoft

Supreme [H]ardness
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I was just doing some web browsing, wasn't even doing anything else at the time. Everything in its stock form, never even opened it before.

Suddenly, the PC just turned off itself. I was wondering what went wrong by looking into the side panel, then suddenly graphic card starts to shoot flame at the edge of PCB.

Scared the shit out of me since my kid was right around it when it shoots flame. Haven't tried to turn the PC back on to check if the rest is fine, since I don't have extra GPU with me.



IMG_0517.jpeg IMG_0518.jpeg IMG_0519.jpeg IMG_0520.jpeg IMG_0528.jpeg IMG_0534.jpeg
 
mda said:
Normally burn marks of any sort voids warranty, but given the issues for the 2080ti, you may as well be given an exception for it haha :/

Hope you get that warranty asap!
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unless it's a hardware defect which they can't void the warranty.. either way that's some scary shit.
 
That's horrible. Glad you and your family are alright.

Were there any other issues with card before this happened?
 
When I called these $1200 flagship Nvidia cards “ticking time bombs”, I didn’t realize how literally correct I was. When Nvidia CEO Jensen Huang said “ it just works”, I didn’t realize he was referring to his new line of flamethrower technology!

Great job Nvidia! Hell of a launch.
 
mda said:
Normally burn marks of any sort voids warranty, but given the issues for the 2080ti, you may as well be given an exception for it haha :/

Hope you get that warranty asap!
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No it doesn't. I had a 780 go up in flames and MSI RMA it no problem. You can tell from those pictures it was hardware defect.
 
NukeDukem said:
When I called these $1200 flagship Nvidia cards “ticking time bombs”, I didn’t realize how literally correct I was. When Nvidia CEO Jensen Huang said “ it just works”, I didn’t realize he was referring to his new line of flamethrower technology!

Great job Nvidia! Hell of a launch.
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They're hotter than hell alright xD
 
That really sucks that has happened, but sure hope this isn't Nvidias Note 4 that has hit the market. Hope its a fluke. Sure not going to add to the 2000 series reputation.
Be glad you were around when it happened. Imagine if nobody was.
 
I had a card do that in testing once. It melted the AGP port in the process. I was able to put out the fire and aside from a slightly melted AGP, the mobo still worked fine.
 
Didn't the previous generation EVGA card also burst into flames where they issued thermal pads. I think they posted it on youtube.

Sounds like another manufacturing problem on EVGA side.
 
It was a issue with the 1080 gtx series. They had inadequate cooling contact on the VRM's I think. You could request a kit to replace them. The cards with replaced pads and the eventual switch to ICX cooling worked fine. Looks like the 2080TI presents its own cooling problems.

I checked my card with an infrared thermometer. Around the GPU area I was getting 122F and that spot on the card where the flames appeared, I am getting 112F temps. It's warm to the touch, but nothing scalding on the back for me.
 
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Good luck with a refund.

You may want to consider filing a safety report with whichever agency in your area would be appropriate for homeowner electronics.

Consumer products should not burst into flames under normal use. You'll get some pushback on whether you were using it "normally". E.g., prove that you weren't overclocking it, or had it installed correctly.

Regardless, don't just accept it. You may be able to afford the loss, but others may not be able to. As well, if there is a legitimate safety concern (this is not just a fluke), the sooner and louder you push, the sooner they'll resolve it.
 
OMG This is insane! Please keep us posted on what evga does to remedy this. Have you cross posted it to their forums so employees can chime in?
 
dvsman said:
Crap!!!! I'm glad you were there to see it and deal with the situation.

i can only imagine some peeps who leave their computer on all the time and this happens when they aren't there ...
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Yeah, I'd be one of those peeps, my home PC tends to be on unattended for at least a few hours every day.
 
I'd just consider him to be very unlucky. I mean, any card can reach temperatures high enough to cause fires with the right (wrong?) set of conditions. And this is the first time I've heard of the 2080TI going up in flames.

Still, glad it's only the card that burnt out.
 
shansoft said:
I was just doing some web browsing, wasn't even doing anything else at the time. Everything in its stock form, never even opened it before.

Suddenly, the PC just turned off itself. I was wondering what went wrong by looking into the side panel, then suddenly graphic card starts to shoot flame at the edge of PCB.

Scared the shit out of me since my kid was right around it when it shoots flame. Haven't tried to turn the PC back on to check if the rest is fine, since I don't have extra GPU with me.
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You might want to post it at the EVGA forum too:

https://forums.evga.com/m/tt.aspx?f=107
 
CoreStoffer said:
You might want to post it at the EVGA forum too:

https://forums.evga.com/m/tt.aspx?f=107
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i'd actually contact them privately first get that all sorted out and then post it on their forums.. just throwing it on there forums immediately could potentially cause them to just turn around and deny the whole thing and refuse to warranty it.
 
Got damn, I hate that had to happen to you buddy. I fool w/ EVGA, and those guys will take of you believe me, and I can reassure you due to all my numerous RMA claims I've filed, but I've been a loyal customer of theirs since 2007 if that means anything.
 
dvsman said:
Crap!!!! I'm glad you were there to see it and deal with the situation.

i can only imagine some peeps who leave their computer on all the time and this happens when they aren't there ...
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Oh my, you caught me red handed, guilty as charged ;)
 
c3k said:
Good luck with a refund.

You may want to consider filing a safety report with whichever agency in your area would be appropriate for homeowner electronics.

Consumer products should not burst into flames under normal use. You'll get some pushback on whether you were using it "normally". E.g., prove that you weren't overclocking it, or had it installed correctly.

Regardless, don't just accept it. You may be able to afford the loss, but others may not be able to. As well, if there is a legitimate safety concern (this is not just a fluke), the sooner and louder you push, the sooner they'll resolve it.
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You have heard the news a/b specifically 2080TI GPU's crapping out, CTD'ing, and others potentially "blowing up" or bursting into flames as in the OP's case. Gamers Nexus did a whole video a/b it.
 
sirmonkey1985 said:
i'd actually contact them privately first get that all sorted out and then post it on their forums.. just throwing it on there forums immediately could potentially cause them to just turn around and deny the whole thing and refuse to warranty it.
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Good point there...
 
EVGA RMA is good to deal with. They don't require super detailed explanations or make you jump throw a lot of hoops to get a cross-rma done. In some cases, they even may do an upgrade for you.
 
DogsofJune said:
That really sucks that has happened, but sure hope this isn't Nvidias Note 4 that has hit the market.
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The Note 4 was a great phone, I still use one. I think you probably meant the Note 7 witch was recalled due to it potently being a firebomb waiting to happen. But I agree that it was a good thing for the OP that he was at home and on the machine when it happened.

If I was an owner of a 2080Ti, I would NOT leave it running while not in use, unless you have great wildfire insurance like all those celebs in Cali.
 
That's crazy! I'm not entirely surprised by it, since I know how hot those chokes can get... but I AM curious about a couple things, if anyone knows the answer?

Is it the Fan Header that melted? It kinda looks that way to me in this pic, as there looks to be at least 3 wires and heatshrink tubing:
upload_2018-11-14_14-29-23.png



Then in this pic... What I've traced in red, is that some sort of metal backplate, or just the copper ground layer that is now visible?
upload_2018-11-14_14-34-48.png


Originally I was thinking it was a sticker due to the text in blue, and that is why it caught fire in the first place; however... No, that's definitely just a resistor, same as on the other side:
upload_2018-11-14_14-36-14.png



To my untrained eye, it looked like it's the fan header and that they routed the wires between those two 1RD 1818 chokes.
As for why it would've caught fire under a simple load like browsing the internet (unless it was YouPorn YouTube vids?), the only thing I can speculate is that the heatshrink tubing was the "good" kind that has a glue in it, except in this instance it's that glue which ended up catching fire. I've used that kind of heatshrink before, but I don't have any experience as to it's resistance to prolonged high heat like what those chokes can produce (and I don't know if those specific chokes are really going to, given their location, both far from power phases and at the edge of the board with decent airflow). The glue in those obviously doesn't take much to melt and "flow", as I've just used a cig lighter, but I also only expose it all to heat long enough to shrink and ooze the glue a little. Exposure to continual heat could easily cause it to break down and dry out in which *poof*; or break down and emit a flammable gas or resin, in which *poof*.


I'm sure any company, front-page [H[ exposure or not, would warranty it though. Any that wouldn't, I'd like to know about so I can avoid buying anything from them! :p
 
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