dvd drive wont read disc

[ElementBilly]

I recently did a format and reload on my grandpas dell studio 17 laptop to remove several viruses. Its now having an issue with reading disc. Its a slot loading dvd drive. It will sometimes see the disc is in there, and other times it wont. But it will never install programs or play music from a cd. It just hangs and windows explorer stops responding when i click the drive to make it read the disc. I uninstalled and reinstalled the driver and that did nothing. Any ideas?

 

[munkle]

Dirty laser or bad drive is my guess. You could try blowing it out.

 

[polive]

try reloading the dvd driver? if no go then get an external usb one.

 

[ElementBilly]

It read fine when installing windows, so i was pretty sure it couldn't be dirty. I ended up flashing the firmware on the drive and it now works.