DOA CPU?

D

Dark Zero

Gawd
Joined
Feb 27, 2008
Messages
598
Just curious on who here had such an experience as receiving a retail CPU and it being dead on arrival. In my recent build that I did a few months ago I had such an experience. I've had dead drives, dead ram, but never a CPU over the years.

To keep a long story short, I had returned my motherboard thinking it was defective (didn't have a spare CPU to test) and after waiting, the time frame to return the defective CPU to newegg was gone. So, next thing call Intel to get a replacement. That was surprisingly easier then I would have thought. Spoke to the intel tech, explained my situation and had my replacement on its way in no time.

What surprised me the most was that I had told the tech that I had mounted an aftermarket (zalman 9700) heatsink on the cpu. The tech was kind enough to say; "Ok, not using the provided heatsink voids warranty, but since you didn't know that, I won't make note of it. For next time, don't say you used another heatsink." Even telling him I used some artic silver 5 woud "void" the warranty, which again he didn't make note of it. I thought that was pretty nice of him. So easily enough, the cpu was replaced with no issues.

Anyone else have had such experiences? Sure is frustrating getting a DOA CPU of all things and having your build on hold. :(
 
Nice tips about the Intel conditions sounds like they really wanted to keep your business. To answer your question, I don't build a ton of machines but have cranked out about 200 in the last 3 years and I have never had a dead CPU. Come to think of it I have in all those machines, 2, yep count em, two, bad sticks of memory. One Rosewill and one Patriot on ill advised attempts/tests to use something other than my standard Corsair. Thats it. No DOA power supplies, HDs, CDs, floppy etc. Amazing really. I do buy everything from Newegg which people can take or leave but they do package things very well to survive the standard UPS destruction testing.
 
The most common part I use to have defective years ago were floppy drives. Either DOA or just failed after a few months. After that was cd-roms just kicking the bucket within a few months. Never had such a drastic thing as a CPU until this build. Glad my experience wasn't a total nightmare. :thumbup: for Intel.
 
problems I've had:

1 s478 P4 chip that had pins damaged beyond repair. I think the seller screwed me, and shipped me an already damaged chip. Then said it was damaged in shipping, but I think he lied. UPS wouldn't give me any money on it either. :(

2 PSU's go bad (surprisingly on the same system!!) It was a cheap build with a cheap PSU that came with case, then replaced it with an old 300W PSU when original one died.

1 messed up videocard, but it was a refurb/open box.
 
sounds like you got a cool tech. always nice to hear when at least 1 person from a company cares enough to possible get himself in trouble to not screw someone over.
 
lol.

Well ive had 2 radeon 9200SE

One was DOA

Second failed about 6months after.

I hate ATI for that. Thats why im using Nvidia eh.
 
gesicht said:
sounds like you got a cool tech. always nice to hear when at least 1 person from a company cares enough to possible get himself in trouble to not screw someone over.
Click to expand...

I just like that he stood behind the product they make. Not to many out there that would do such a thing with no questions asked.
 
Dark Zero said:
I just like that he stood behind the product they make. Not to many out there that would do such a thing with no questions asked.
Click to expand...

Very cool story, good customer support.

Curious, which processor was this? & less important, where was it from-how do you decide to return it to the buyer, or contact Intel direct?
 
It was a retail e6600. I bought it from newegg. I bought an 680i which never booted the CPU, since I didn't have a test cpu to try out, and with all the horror stories of the 680i reference board, I RMA'd the board to evga. Who would think it was the cpu you know? Everything else tested fine and the error code on the board pointed towards a dead motherboard, but in the end the same code applies to the CPU. With all this wasted time, I was out of the timeframe to return the CPU to newegg. I tested a p4 from my friends old pc and the board booted fine, but the e6600 did not. So thats when I just called Intel see what could be done.
 
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