Disappointed.

Y

yadnom

Limp Gawd
Joined
Oct 27, 2006
Messages
352
So all my stuff I ordered from Newegg came in earlier today. I open up the box and notice right away how the HDD is packaged. Only a couple of layers of thin bubble wrap and its stuck right on the side of the box (it was boxed up with all the other stuff I ordered), meaning no other insulation or peanuts or anything to protect it. Just the thin cardboard and the bubble wrap.

I finished putting the system together and first boot...I hear the HDD clicking. Not good. After a long time trying to auto detect, no HDD detected. Rebooted again and this time it detects the HDD but there is an error message. 3rd master hard disk error, press F1 to continue.

Its hit and miss of when the drive gets detected and when it does, the error always pop up. Drive always click when booting up.

I was so excited to get started on a new build as its been years since I've upgraded. Now I have to wait to get a replacement drive.

RMA or refund and just order another? Its stupid that I have to waste more money to send the drive back to them.

I'm running an older SATA drive for now just to get the build going.

It is a WD 640 Black HDD if anyone was wondering.

Just ranting. Thanks for reading.
 
Since it is a Western Digital you can try to do the Advance RMA.

When I file my Advance RMA for my 1TB WD Green drive they place a $105 pending to my bank account. They ship out a new 1TB WD Green drive to me that arrived in 2 days. I reuse their package to ship back my hard-drive and once they saw my hdd was fux they remove the $105 pending on my back account.

I mention this method because who else packs hard-drives better than the manufacturers themselves! Plus you won't have to wait for your hard-drive to get into newegg's hands and then wait again for newegg to ship a new one to you in the same manner they did the first time.
 
I'd insist that Newegg pay the return costs and ask them to throw something extra in for the bad time you have had and to improve their sagging reputation.
Maybe they will learn something if you push them.
 
Nenu said:
I'd insist that Newegg pay the return costs and ask them to throw something extra in for the bad time you have had and to improve their sagging reputation.
Maybe they will learn something if you push them.
Click to expand...

I really wouldn't push for anything extra, its hard to prove if it was the shipping that killed the drive or just bad luck. I never had to ask for free shipping for a RMA to newegg, they just give it to me when I call.

I would tell them though that the packaging was sub par. It depends on what warehouse it comes from. I live outside of Pittsburgh and all the drives I order come wrapped in bubble wrap and in a box stuffed to the brim with foam peanuts, never had a problem.
 
I just bought a 1TB seagate from newegg. It was packed the same way. They shouldn't use peanuts as the drive tends to settle to one side of the box. Also one edge of the drive didn't get a full layer of bubble wrap. I have not had any problems but I would like to see them packed up better.
 
If a hard drive comes DOA, it likely came DOA from the factory, not Newegg or the courier. Hard drives are designed to safely withstand a lot of force when not operating.
 
NewEgg has great customer service and they ALWAYS pay to return a defective item. You have to call them though. Submitting an online RMA won't get you a shipping label.

Just call them, give them your order number and tell them the hard drive was defective. They will email you the shipping label to send it back. Unfortunately all RMAs go to CA, so it might take some time before you receive a new one depending on where you live.
 
I don't know if it was the packaging that killed it, but it was subpar for a harddrive. I was just so excited to put the machine together so I could play with the new card and cpu. I'm upgrading from an AGP x2 939 system to the x4 955 and a 4870. Guess it's back to the old one for now.

I might try the western digital advance replacement route. Thanks for the tip DTN107. I didn't even think about that.
 
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