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Dell U2410

Hey all,
just to give my feedback about my U2410.

I bought it ... 3 months ago or so ... and Zero problems with whatever.

I did not choose the model, i just ordered from a local distributor and nothing more.

Just my 2 cents :)

Oh, i'm in Portugal.
 
I also have a U2410 without any tinting problems whatsoever. It has been a wonderful display for the past few months I've owned it. I'm even planning on buying 2 others to create an eyefinity setup soon.
 
Drawshot said:
I also have a U2410 without any tinting problems whatsoever. It has been a wonderful display for the past few months I've owned it. I'm even planning on buying 2 others to create an eyefinity setup soon.
Click to expand...

what revision is yours
 
I just bought 3 of these (all A01) and 2 are identical and one has a slightly "warmer" hue to it. But it also the one using display port so not sure if that was the issue. Change to the preset adobeRGB and it isn't as noticable. Overall these are really really nice.
 
so my brother got an imac 27incher. can i expect similar clarity and overall color quailty with the Dell U2410?
 
I received mine today. A01 made in Mexico purchased directly from Dell. I've got the tint problem, if you can call it that. Yes, on a white and gray screen, you can see a tint issue. However, when in Photoshop etc, you really can't tell while editing. I don't have any issue with the anti-glare coating. Looks perfectly fine to me. No sparkling (not overly aggressive). As a side note, I had my wife check it out. She didn't notice the tint issue until I pointed it out. Then it became obvious. She said for that kind of money it should be perfect. I really wanted this to work out but it's not looking good. I'm going to give it a few days more to evaluate.
 
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PatK said:
Just to start off with a nice post, before I get into the not-so-nice tint issues of the U2410..

Activating tests mode on the U2410..
Make the Touch Sensor (AKA Exit) button light up (You don't have to press it, just have it light up)
Now press and hold where the Menu and Preset Modes buttons are for 3 seconds..
You've now activated a U2410 test mode

Use Menu to cycle grey, red, green, blue, and white screens. Menu again exits.
It's kind of similar to the LCD conditioning mode you can enable from the menu, except with grey, and without any writing.

The second test mode allows you to access a more complete "Innolux" factory menu
Power off the screen, hold the Brightness/Contrast button and menu buttons, whilst doing so press power.
When the screen switches on wait for all the lights to come on, when it does this press the Preset Modes button..
You should now see the blue factory menu to the left of the screen..

Perhaps there are some other button combinations waiting to be found, but it's hard enough to get it to do anything even knowing which buttons to push thanks to the capacitive buttons!
Click to expand...

found this buried in this thread. great way to test for tinting problems because the whole screen is filled with one color.
 
Just ordered one from dell.ca for $419 cad before tax. Day of deals discount is apparently over in less than an hour.
 
boostmiser said:
I received mine today. A01 made in Mexico purchased directly from Dell. I've got the tint problem, if you can call it that. Yes, on a white and gray screen, you can see a tint issue. However, when in Photoshop etc, you really can't tell while editing. I don't have any issue with the anti-glare coating. Looks perfectly fine to me. No sparkling (not overly aggressive). As a side note, I had my wife check it out. She didn't notice the tint issue until I pointed it out. Then it became obvious. She said for that kind of money it should be perfect. I really wanted this to work out but it's not looking good. I'm going to give it a few days more to evaluate.
Click to expand...

Hey boost! Got mine as well, think we ordered the same day for that deal. Haven't opened it yet, but hoping for the best. Hopefully you get yours straightened out.
 
Quote:
Originally Posted by PatK
Just to start off with a nice post, before I get into the not-so-nice tint issues of the U2410..

Activating tests mode on the U2410..
Make the Touch Sensor (AKA Exit) button light up (You don't have to press it, just have it light up)
Now press and hold where the Menu and Preset Modes buttons are for 3 seconds..
You've now activated a U2410 test mode

Use Menu to cycle grey, red, green, blue, and white screens. Menu again exits.
It's kind of similar to the LCD conditioning mode you can enable from the menu, except with grey, and without any writing.

The second test mode allows you to access a more complete "Innolux" factory menu
Power off the screen, hold the Brightness/Contrast button and menu buttons, whilst doing so press power.
When the screen switches on wait for all the lights to come on, when it does this press the Preset Modes button..
You should now see the blue factory menu to the left of the screen..

Perhaps there are some other button combinations waiting to be found, but it's hard enough to get it to do anything even knowing which buttons to push thanks to the capacitive buttons!

found this buried in this thread. great way to test for tinting problems because the whole screen is filled with one color.
Click to expand...

Yeah I can't get this to work for the life of me with these buttons.
 
no_control said:
Yeah I can't get this to work for the life of me with these buttons.
Click to expand...

make sure you holding the correct buttons. i was having a hard time till i realized i was holding the "exit" button instead of the "menu" button.
 
Just got mine....colors are great, no dead pixels. The anti-glare coating, however, is going to make me go crosseyed!! :( not too stoked on that... Might end up returning it as I just have a feeling I'm going to get a lot of eye strain
 
Mine is perfect basicly here are some pics for the critical to double check my eyes :



 
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14 bit vs 8 bit isnt a big difference in real life then? even with working with the 14bit photos out of the new Canon dslr-s?
Click to expand...
The panel is still a 8bit version (with an internal FRC implementation of LG instead of having the FRC in the scaler - this is sometimes advertised as a 10bit panel but in fact there are very few real 10bit panels on the market - the LM240WU5 for example). The high internal precision is used to avoid a loss of tonal values during transformation of RGB input values and to achieve high accuracy.

Best regards

Denis
 
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Just a sanity test here. I think I can see a pink tinge on the right side. I got the panel yesterday (rev A01) the panel was built in Czech.

abu2410tintj
 
Hello, recently i bought this U2410... since it has a HDMI i plugged a ps3 on it and a headphones on the AUDIO OUT port.

Here comes the problem, i hear the sound, but distorted, like if the volume were too high and also it is out of sync.

Since i dont have any other HDMI peripherial or a display port vga, i tested ps3 on other tv and it is working fine.

Any ideas?
 
Just got mine up and running. All I've done is set it to RGB and lower the brightness to 45 and I'm very happy with it. Great depth and pop to the picture. I brought up an all white page and didn't notice any tint issues. I scanned it for about 30 seconds, and it looks pretty clean to me. I'm not going to obsess over it and TRY to find an issue. The only thing I notice is the slight sparkle for the AG coating. But, its not more distracting than my 2405FPW. I will keep it.

 
Catboxer said:
Just got mine up and running. All I've done is set it to RGB and lower the brightness to 45 and I'm very happy with it. Great depth and pop to the picture. I brought up an all white page and didn't notice any tint issues. I scanned it for about 30 seconds, and it looks pretty clean to me. I'm not going to obsess over it and TRY to find an issue. The only thing I notice is the slight sparkle for the AG coating. But, its not more distracting than my 2405FPW. I will keep it.

Click to expand...

where did you buy yours from?
 
ashmanq said:
Just a sanity test here. I think I can see a pink tinge on the right side. I got the panel yesterday (rev A01) the panel was built in Czech.

abu2410tintj
Click to expand...

ashmang - what setting are you using for that pic? Try an RGB mode, use sRGB.

Although, from that picture, your monitor does appear to have the pink/green tint. :(
 
I did some testing tonight. As previously stated, I do have the tint issue.

I hooked up the 2410 via HDMI and my old Gateway 21" pva monitor via DVI to my workstation ati video card. The 2410 was set to srgb.My initial observations are that the 2410 blows away the Gateway. The colors are so much more neutral. The blacks are crushed on the Gateway and no matter how I tweaked it, I couldn't get any black detail out of the Gateway. Tons of detail in blacks and shadows on the 241 and the colors are accurate. I was amazed to see the side by side comparison.

I ran the 2410 test mode. First, no dead pixels. Second, you'd never know the tint issue was present on the test modes, including the white screen. But the tint issue is clear when windows is running and a white screen is present. I wonder if there is something else going here other than the panel?

I like the menu controls and buttons which some dislike. The menu is laid out like my Samsung lcd tv's and maybe I'm used to it. I don't have any issues hitting the buttons. It does take a bit to warm up and it throws off a lot of heat. I don't find the anti-glare aggressive at all.

I'm really torn. I know the issue exists but it really does look good otherwise.
 
I've noticed as well that there was very little (no tint) when I ran the test demo with the white screen.

I'll try to get more pics up later today in rgb mode etc this time with a proper camera. I was uusing my HTC hero phone for the one before which is crap. I'll also take a photo of the test screen in white.
 
I think this tint issue is WAY overblown and people who buy this monitor just obsess over it being on there monitor or not. So many people buy a 2410 , come to this thread then just stare at test screens , flashes images , windows explorer window's .. in reality if you want to see the problem go looking for it otherwise be happy with what you have.

I understand people want what they pay for but honestly this issue is truly overstated.
 
Godmachine said:
I understand people want what they pay for but honestly this issue is truly overstated.
Click to expand...
And how many U2410 screens have YOU seen, with or without tint, to come to this stunning conclusion?

As has been said before - If you want to know how common the tint problem is then I suggest you LOOK AT HOW DELL HAS REACTED TO THE PROBLEM. By stating it is "within specification", so an exchange will not be offered, they're attempting to ignore it.

Much as how they'd like to paint these actions and point out how so very few users complain, the reality is they have this policy because a significant percentage (and how much only Dell, Innolux, and LG will know) of screens have the problem to varying degrees. So the issue is most certainly not overstated.

Also keep in mind many regions of the world are paying double the price that the USA does for the U2410, so they are even more entitled to hold Dell to a high standard with these screens. I've had U2410's with and without the issue, and I can say that I found the ones with tint unbearable even for general browsing. I would rather use a TN panel 10 times over than a U2410 with serious tint. It's a shame this problem has blighted these screens as they are otherwise very good indeed, and if you can avoid the problem you will likely be very happy with one..

However, I will agree on one common sense piece of advice, which is if you don't see any problem then there's not much point in looking for it! If you have a U2410 with serious tint (and even a slightly critical eye) you're going notice it without any need to post pictures in forums asking if anyone else sees it.. :)
 
Other than one friend with an eyefinity setup of 3xU2410's and 2 people I know who love Dell monitors both recently bought U2410's .. so 5 total in PERSON and guess what? None have the tint issues that our eyes can see collectively.

I just think the issue by it-self is becoming a crowd mentality thing " OMG OMG I see some pink tinting in the corner " another user posts " WOW I never noticed that before .. wow maybe I have it to .. wait a min .. I DO I DO have it!" :)

I'm not saying its not real , yes there are some panels (based on what folks have posted for there pics) with defects no doubt but some users make it sound like every U2410 has this issue and its unavoidable which is simply false. Dell is famous for there "panel lottery" but they are also well known for providing quality monitors for a good price , I just think people are knee jerk reacting to this is all. Its my personal view point , be it wrong or right .. its just what I think.
 
Godmachine said:
I'm not saying its not real , yes there are some panels (based on what folks have posted for there pics) with defects no doubt but some users make it sound like every U2410 has this issue and its unavoidable which is simply false.
Click to expand...
Well, simply false if someone's saw several panels without tint. However that experience isn't universal either, and it's all too real if you experience the opposite. How can you "avoid" the problem if your panel has tint? You really can't - other than to exchange the panel or get your money back. Since nobody, except the likes of LG or Dell, really know the exact percentages the best you can do is look at how a company reacts to a problem to gauge the likelihood of how common the problem might actually be..

In Dell's case it has chosen to attempt to pretend the problem isn't there, rather than deal with it. Who turns the tint problem into a real issue - People who post on forums complaining about their screens, or Dell - who will refuse to exchange panels for anyone who experiences this problem? Dell easily have it within their power to make this a non-issue by agreeing to panel exchanges for the problem. The fact that they do not tells you they believe a significant enough percentage of screens are affected that they don't want to accept the financial costs of looking after their users in this way..

This, btw, stands in stark contrast to HP, who (to my knowledge) didn't refuse a panel exchange due to tint for the LP2475w, despite the fact that these screens suffer the exact same tint problem as the U2410. Likewise Apple (although reluctant at first) have finally agreed to exchange any 27" iMacs which have yellow tint type problems.

I just think people are knee jerk reacting to this is all. Its my personal view point , be it wrong or right .. its just what I think.
Click to expand...
Well, it's your own personal experience, which is all you can mostly go by. If you had several screens with really bad tint you'd perhaps see the other side of the coin. I agree that some people don't get that no screen (especially in this price range) is going to have perfect uniformity, and if you don't see a problem then there's no point in looking for one or asking someone else if they see it.

At the same time this shouldn't deflect from the fact that there is a real issue in all of this, and Dell have it in their power to make it a non-issue by accepting it is a problem, agreeing to exchange for the issue, and not come back with pathetic lines like it's "within specification for the panel". If you saw how bad some of these screens are that they're calling "within spec" I think you'd likely have to agree they are the ones being unreasonable in all of this.. :)
 
Well first off its not "false" that I personally saw several panels without tinting issues its "true" and statisticly it is perfectly possible, I'm not here to lie about my arguement for the sake of it , I'm providing my opinion on the topic at hand.

As I said in my previous post "I'm not saying its not real , yes there are some panels (based on what folks have posted for there pics) with defects no doubt " so I'm not deflecting the issue however I agree that Dell needs to make good on the problem and replace the panels but also I'm sure nearly every company that makes/sells panels has a acceptable ratio of certain characteristics of the panel they produce that have present defects (TN panels are a perfect example of this) .

There are panel producers that do everything in there power (with a price increase to the consumer) to make defect free panels for certain professional applications.. however I don't think thats how Dell presents the U2410. We both have different opinions on the topic so you don't believe its overblown and you have vaild points but so do I. :)
 
I've had 4 U2410s on my desk, only 1 had the tint issue and it was a refurb.

I am happy with the U2410 I now have. No tint and updated firmware.

That said, if I purchased a U2410 and it had the tint that I observed on the refurb Dell sent me (as part of my journey to getting an A01), and I was unable to exchange or return it, I would be very upset. The tint was ridiculous.

For those looking at buying a U2410, I would strongly advise buying through Dell for the return and warranty options. I would further suggest opening a small business account with them and dealing with a rep directly and purchasing through this route. This way you can have a personal relationship with someone at Dell and your likelihood of receiving proper customer service is increased.

I have personally been quite happy with Dell's service. I agree with PatK, however, in terms of how Dell is handling this particular tint issue - poorly.

All IMHO.
 
Just to add my 2 cents. I recently bought a Dell u2410 (knowing about the tint problems). The one I have has a slight tint issue and the problem is that I try "not to see it" but once Ive seen it I cant unsee it.

Ive had TN panels upto now and never had this problem. My dad has a samsung 23" TN and I closely looked at his and it looks uniform to the naked eye. Now I payed £400 (which is the cheapest price in my knowledge) and I expect a monitor that has decent panel uniformity. I purchased in the knowledge that we in the UK have the distance selling regulation where we can return anything bought online within 7 days without having to give a reason.

Ive had my brother and a friend look at the screen with a white background and simply asked about what they see and they noticed the issue, I did this to check I wasnt somehow making this up (note they both didnt know about the tinting issue before hand).

Ive tried living with it for a few days and have decided for this price Im not excepting this "manufacturing defect". Personally I will not accept this if since your average TN doesnt suffer from this problem.

Ashmanq
 
PatK: I pretty much agree with all you said, well said. I have personally gone through 5 brand new U2410 and they all had some kind of tint issue, from green-to-pink to yellow in the middle or bottom of the screen, I live in the UK where, luckily, you can send any item back within 7 days of purchase and by law have right to a refund. DELL response to the whole issue is despicable.
 
Just like Dell said, the slight tinting is NORMAL (within specs) and can be almost completely eliminated by adjusting the settings.
 
Godmachine said:
Well first off its not "false" that I personally saw several panels without tinting issues its "true" and statisticly it is perfectly possible, I'm not here to lie about my arguement for the sake of it , I'm providing my opinion on the topic at hand.

As I said in my previous post "I'm not saying its not real , yes there are some panels (based on what folks have posted for there pics) with defects no doubt " so I'm not deflecting the issue however I agree that Dell needs to make good on the problem and replace the panels but also I'm sure nearly every company that makes/sells panels has a acceptable ratio of certain characteristics of the panel they produce that have present defects (TN panels are a perfect example of this) .

There are panel producers that do everything in there power (with a price increase to the consumer) to make defect free panels for certain professional applications.. however I don't think thats how Dell presents the U2410. We both have different opinions on the topic so you don't believe its overblown and you have vaild points but so do I. :)
Click to expand...

It's very simple, why do such "premium" panel suffer such tinting issues? Previously i had 6 U2410s and none of them are tint free. It has convinced me that the ratio of tint free vs tinted is very great. Even TN panels doesn't suffer from such problem or rather past panels from LG. The biggest joke is Dell refused to acknowledge that it's a problem. Anyway, i gonna give Dell another try since it's going at $430 now.
 
shawnoen said:
Just like Dell said, the slight tinting is NORMAL (within specs) and can be almost completely eliminated by adjusting the settings.
Click to expand...
Slight tinting might be "normal" (in Dells words) but not all U2410's have these gradation tints to any noticeable degree. So does that mean the screens that don't have any real tint problems are abnormal? If they're not then why should the screens with noticeable tint be considered normal? :)

Also, only the very mildest forms of tint can be corrected. Thats because the tint is usually not uniform across the entire screen - often one side has a no tint, or a different coloured tint from the other side. When you adjust the settings to correct for the tint on one side it tends to make the other side worse. The U2410 would require a feature like NEC's Colorcomp to properly correct different sections of the screen individually.

Dells original advice on the tint issue was to use the screen in sRGB mode, which simply limits the colour gamut of the screen (and thus perception of how red/green tint is would likely be reduced). They changed this "guideline" when it was pointed out that the GAIN settings in custom mode generally work better for reducing any perceived tint.

However it most certainly cannot be "almost completely eliminated" by adjusting the settings, unless you have very mild tint. Also, the more you have to reduce the gain the more you're tending to sacrifice the overall image quality of the screen too.

The only correction for moderate/severe tint is to exchange the panel for one which doesn't have the issue, or choose a different panel which doesn't suffer from these issues. Still, I would encourage people to certainly have a go at correcting things themselves before returning a screen, as it may be possible to improve things to the point where they can live with it, particularly in milder cases..
 
Godmachine said:
I think this tint issue is WAY overblown and people who buy this monitor just obsess over it being on there monitor or not. So many people buy a 2410 , come to this thread then just stare at test screens , flashes images , windows explorer window's .. in reality if you want to see the problem go looking for it otherwise be happy with what you have.

I understand people want what they pay for but honestly this issue is truly overstated.
Click to expand...
wow! that sounds pretty insolent to me.
overstated? not at all!
From my own experience and what people are saying here, i can tell that tint issues are quite common with the U2410. Of course it's a matter of luck (which i seem to not have) and noone really knows what percentage is actually affected (maybe not even Dell). Besides, i would say that many people either don't see it, don't care about it or don't want to go through the hassle of returning it. Which is why Dell is getting away with it.
From how Dell reacted to the problem I can further tell that they know about it and that there are more than "a few" affected, otherwise they would not avoid replacing. After all, they advertise this monitor with a so-called "Premium Panel Guarantee"!
Of course i agree that "if you can't see it, it isn't there". But if you can clearly see it, this is IMHO an unacceptable defect. If this is "normal", then why should i even bother to buy an IPS panel? (It isn't, of course) And as PatK pointed out, you can't simply get rid of these tints by adjusting settings (though it might help at least).

Dell is lucky for the lack of alternatives at the moment, which is why I'll give it one last try...
 
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and said:
wow! that sounds pretty insolent to me.
overstated? not at all!
From my own experience and what people are saying here, i can tell that tint issues are quite common with the U2410. Of course it's a matter of luck (which i seem to not have) and noone really knows what percentage is actually affected (maybe not even Dell). Besides, i would say that many people either don't see it, don't care about it or don't want to go through the hassle of returning it. Which is why Dell is getting away with it.
From how Dell reacted to the problem I can further tell that they know about it and that there are more than "a few" affected, otherwise they would not avoid replacing. After all, they advertise this monitor with a so-called "Premium Panel Guarantee"!
Of course i agree that "if you can't see it, it isn't there". But if you can clearly see it, this is IMHO an unacceptable defect. If this is "normal", then why should i even bother to buy an IPS panel? (It isn't, of course) And as PatK pointed out, you can't simply get rid of these tints by adjusting settings (though it might help at least).

Dell is lucky for the lack of alternatives at the moment, which is why I'll give it one last try...
Click to expand...

Its not insolent to disagree with issue , its just what I've witness in person and as I stated a few times now I believe Dell should replace faulty panels including those with abnormal tinting so not really sure why I have to keep stating that.

Dell's reaction is pretty typical if you look at there history , I'm sure nearly ALL of you know about the panel lottery and how pig headed Dell was about replacements on the older models. Its not like this something they have never done before and a total shock to the community.

I'm sure if someone has the defect bad enough no amount of software correction is going to fix it and it will require an RMA.

I believe at some point Dell will likely start taking back defectively tinting panels if the issue continues to grow and returns continue to increase because they will just have to acknowledge it. I hope they do atleast.

If I had this tinting issue make no mistake I would return it in a heartbeat , but I think there are a fair number of people who see a slight tint somewhere on there screen and not the horrible tint some users are seeing and just flipping out over it when its just barely there. That's the original target of my arguement , not people that have the defect .. people who overacted and gush about it.
 
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