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I just wanted to share the greatest experience i've ever had with a hardware company.
About 6 months ago i purchased a Das Keyboard on Ebay that was advertised as NIB
It arrived and worked OK but the keys where kinda slow and over two weeks got to the point where they weren't even returning to the UP position upon a keystroke.
I contacted the Ebay seller and he said i must have spilled something on it. Of course i hadn't but there was no convincing this guy of that fact. He then claimed that he called Das and that they wouldn't rma the keyboard because i wasn't the original purchaser.
Now the seller had done his best to craft his ebay auction to look like an official Das Product page and i had thought i was buying it directly from them.
Well at this point the guy stopped responding to me and of course paypal was no hope with the dispute. So i got pissed and took a hammer to the keyboard and tossed it out figuring i'd just chalk it up to being stupid and getting taken on Ebay.
So a couple of months went by and i didn't really give it another thought.
About this time the logitech DiNovo I was using started to die and not link up with the blue-tooth hub. So i figured I'd start doing some research on a new keyboard. As I've always been a big fan of the Clicky keyboards i started doing some research on the different brands and models and ran across a post by the president of Das Keyboard in regards to the N/Key rollover feature on there keyboards and it encouraged anyone who was having an issue with this feature to contact him directly and gave an email address.
I figured well at the very least i could tell him about my experience not really expecting him to do anything about it, but wanting him to know the experience i had gone through.
To my surprise he was very supportive and asked me to send him my purchase documentation so he could research it.
Fortunately i still had all this information in email so i sent it over along with email's between the seller and myself on the subject. I didn't hear anything back for about a week and was ready to just write it off again when i received an email from Erin Hussey the office manager for Das Keyboard in Austin Texas in essence she says "that although they weren't responsible they wanted to give me a chance to give there product an honest chance" so they sent me a "Free Refurbished Model" with 1 year warranty.
I was stunned i mean what kind of company does that these days.
After using the keyboard for a few hours now i have to say it's a night and day difference from the one i had originally gotten. The key spacing is taking a bit of getting used to after using the laptop style keyboard on the DiNovo but all in all I'm adapting nicely and am able to type like a fiend.
I have to say this product lives up to the hype it's fast and the clicky feature is really nice if your like me and touch type. I do find it a bit irritating when it comes to gaming that requires quick movements because the key travel is longer then a laptop style keyboard but again it's simply a matter of getting used to it. Besides this thing was designed as a typist dream not a FPS Junkies best choice.
Anyway if you have made it this far I'll close by simply saying
"Das Keyboard is an excellent product with a group of Solid people behind it representing a company that truly cares about there customers."
About 6 months ago i purchased a Das Keyboard on Ebay that was advertised as NIB
It arrived and worked OK but the keys where kinda slow and over two weeks got to the point where they weren't even returning to the UP position upon a keystroke.
I contacted the Ebay seller and he said i must have spilled something on it. Of course i hadn't but there was no convincing this guy of that fact. He then claimed that he called Das and that they wouldn't rma the keyboard because i wasn't the original purchaser.
Now the seller had done his best to craft his ebay auction to look like an official Das Product page and i had thought i was buying it directly from them.
Well at this point the guy stopped responding to me and of course paypal was no hope with the dispute. So i got pissed and took a hammer to the keyboard and tossed it out figuring i'd just chalk it up to being stupid and getting taken on Ebay.
So a couple of months went by and i didn't really give it another thought.
About this time the logitech DiNovo I was using started to die and not link up with the blue-tooth hub. So i figured I'd start doing some research on a new keyboard. As I've always been a big fan of the Clicky keyboards i started doing some research on the different brands and models and ran across a post by the president of Das Keyboard in regards to the N/Key rollover feature on there keyboards and it encouraged anyone who was having an issue with this feature to contact him directly and gave an email address.
I figured well at the very least i could tell him about my experience not really expecting him to do anything about it, but wanting him to know the experience i had gone through.
To my surprise he was very supportive and asked me to send him my purchase documentation so he could research it.
Fortunately i still had all this information in email so i sent it over along with email's between the seller and myself on the subject. I didn't hear anything back for about a week and was ready to just write it off again when i received an email from Erin Hussey the office manager for Das Keyboard in Austin Texas in essence she says "that although they weren't responsible they wanted to give me a chance to give there product an honest chance" so they sent me a "Free Refurbished Model" with 1 year warranty.
I was stunned i mean what kind of company does that these days.
After using the keyboard for a few hours now i have to say it's a night and day difference from the one i had originally gotten. The key spacing is taking a bit of getting used to after using the laptop style keyboard on the DiNovo but all in all I'm adapting nicely and am able to type like a fiend.
I have to say this product lives up to the hype it's fast and the clicky feature is really nice if your like me and touch type. I do find it a bit irritating when it comes to gaming that requires quick movements because the key travel is longer then a laptop style keyboard but again it's simply a matter of getting used to it. Besides this thing was designed as a typist dream not a FPS Junkies best choice.
Anyway if you have made it this far I'll close by simply saying
"Das Keyboard is an excellent product with a group of Solid people behind it representing a company that truly cares about there customers."