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Cudos to Swiftech

M

magoo

[H]F Junkie
2FA
Joined
Oct 21, 2004
Messages
14,697
I've always thought Swiftech had great customer support, and here's a great example.

I bought the new Ci7 hold-down plate so I could use my Apogee GTX with my X58 board.

I got the deal from Performance.

Saturday I went to install the new plate and it was a bitch to get the plate over the waterblock, it was like the hold down was a fraction of a millimeter too small. I finally had to use Vice-grips to get the thing to seat correctly. I used surgical rubber over the vice-grip nose to try and not leave marks, but did any way.
To top it all off, the hex head screws to hold the whole thing together, barely fit back in the block without applying gi-normous downward force on the hex wrench.

I wrote Swiftech, just in case other people were having the same problems.

Today I got a nice email back from Gabe Raschon (the guy who owns the place and IS Swiftech) apologizing for the whole ordeal.
He's sending me a new hold down and screws.
Now, my block works fine and I wasn't in any way after Swiftech to pony up free stuff......I was just stating my facts.
I think it was a very nice gesture and not in any way necessary......that's why all my stuff is Swiftech.

Thanks for reading.:D
 
INFRNL said:
LOL, if it doesnt fit; break out the hammer.
Click to expand...

Ha, I actually DID hit the edge with a wooden block and hammer a couple of times before I broke out the vice-grips........eventually it gave up.:D
 
I sent my GTZ in a few weeks ago because my compression fittings began to strip so I sent an email and they told me to just send in the defective part. After a week and a half, I got my part back. To my surprise, it wasn't a replacement part.. they just sent me a whole new package with the waterblock, backplate, and fittings. :D :eek: :cool:

Honestly, I think Swiftech is one of the best companies out there in the watercooling business. Kudos to Swiftech!
 
SolidBladez said:
I sent my GTZ in a few weeks ago because my compression fittings began to strip so I sent an email and they told me to just send in the defective part. After a week and a half, I got my part back. To my surprise, it wasn't a replacement part.. they just sent me a whole new package with the waterblock, backplate, and fittings. :D :eek: :cool:

Honestly, I think Swiftech is one of the best companies out there in the watercooling business. Kudos to Swiftech!
Click to expand...


I agree 100%.
I had a radiator with a leak around the cap last year.....nothing big, just a little collection of coolant once in a while.
Called 'em up, got a complete radiator and fittings back, no questions asked.
They really have excellent service after the sale.:D
 
I love their service. I bought an Apogee drive on eBay that leaked and they were happy to replace it for me.
 
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