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Creative has great customer support
- Thread starter mjz_5
- Start date
I would agree, and it's not something I expected. I expected them to be a bunch of retarded monkeys. And the reality is that some of them are, but not ALL of them 
I had an issue I contacted them about with regards to certain DVD-Audio discs and their player and the level 1 tech was not very helpful. The fact that I was able to provide info about the problem threw him off I think. After several dumb suggestions like "Try the disc in a regular CD player and tell me what happens" (I told him "Nothing, because there is no redbook layer because no hybrid DVD-A discs exist yet" and I think that just confused him more), I got passed along to the advanced support group, where I got to speak on the phone to a real person who actually knew what he was talking about. He couldn't solve my problem exactly (suspect it's an issue with a couple of the discs I have being stoopidly formatted so the hi-res stereo tracks are not in group 2 where they belong and the Creative player therefore not finding them) though he did try a couple different approaches and then promised to try to get the discs for in-house testing. I'm still waiting to hear back about whether he was able to get the discs in question to hopefully patch the player, but I was quite impressed that I got free long distance phone support for a fairly minor problem that likely doesn't affect many people.
Fast (albeit stupid) response to emails and helpful phone support. Props to Creative for that, if nothing else.
I had an issue I contacted them about with regards to certain DVD-Audio discs and their player and the level 1 tech was not very helpful. The fact that I was able to provide info about the problem threw him off I think. After several dumb suggestions like "Try the disc in a regular CD player and tell me what happens" (I told him "Nothing, because there is no redbook layer because no hybrid DVD-A discs exist yet" and I think that just confused him more), I got passed along to the advanced support group, where I got to speak on the phone to a real person who actually knew what he was talking about. He couldn't solve my problem exactly (suspect it's an issue with a couple of the discs I have being stoopidly formatted so the hi-res stereo tracks are not in group 2 where they belong and the Creative player therefore not finding them) though he did try a couple different approaches and then promised to try to get the discs for in-house testing. I'm still waiting to hear back about whether he was able to get the discs in question to hopefully patch the player, but I was quite impressed that I got free long distance phone support for a fairly minor problem that likely doesn't affect many people.
Fast (albeit stupid) response to emails and helpful phone support. Props to Creative for that, if nothing else.