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Cooler Master Rep?

T

threeDguru

Limp Gawd
Joined
Jan 4, 2005
Messages
196
I am curious if we have a Cooler Master Rep lingering around the forums, I put in a PARTS request in over a month ago and no update has been posted. Anyone else have issues with Cooler Master customer support?
 
I've dealt with their RMA department a few months ago. I received quicker service by going to their site and connected to them via Live Chat. It will take a while for a rep to connect to your chat and you may have to back out and connect again, but be patient. I've had CM Reps mail out parts the same day using Live Chat. If that doesn't work, call them everyday. Their email system is not the greatest.
 
Well I used the live chat and he told me where to go and what to request, but yet still nothing
 
Yep, then once you acquire the RMA numbers, go back and give it to the rep so they can fulfill your request.
 
lol, So I go to live chat the operator asks for my URSMA #, give it to them and bam session closed. I was pissed like "WTF?" I go and check the the eRMA/part request page and it said the part has been shipped.

Thanks Cooler Master!
 
If you know the process, stuff gets done. Glad to help.

But...check back tomorrow and get the tracking number, this is very important!
No tracking number means it's not shipped.
 
Good luck OP.....their customer service is a pile of shit.

I know i sound like a broken record i've said it here numerous times before.... but they are a disgrace to a company who makes some decent products.

And to answer your question, no there isn't a CM rep on here.
 
A while back I requested some replacement parts via chat. I was emailed a form to fill out. Then......nothing. About 2 months later I recieved the part in the mail in an ubranded box.
Odd customer service but was happy to atleast finally get the part.
 
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