hi guys,
so, how do you go about charging your customers?
do you charge an hourly rate? with the option to say pre-buy in blocks? do you have 'standard' charges for set tasks such as installation of software or a peripheral? or maybe even (not incl hardware, obviously!) a network incl server, clients, printers etc?
do you look after customers with maintenance contracts? monthly, quarterly, annually? what do your contracts comprise of? do you charge a 'retainer' and then additional charges per router/switch/server/client/printers? so as the environment grows so do support charges? what sort of service level agreements do you have in place?
do you place a markup on hardware? even if it is just a cursory 5% to cover ordering, taking delivery, ensuring non-doa, burn-in testing, delivery to site?
do you offer any of this no-callout fee, no fix no fee, free initial consultation type incentives?
many thanks.
so, how do you go about charging your customers?
do you charge an hourly rate? with the option to say pre-buy in blocks? do you have 'standard' charges for set tasks such as installation of software or a peripheral? or maybe even (not incl hardware, obviously!) a network incl server, clients, printers etc?
do you look after customers with maintenance contracts? monthly, quarterly, annually? what do your contracts comprise of? do you charge a 'retainer' and then additional charges per router/switch/server/client/printers? so as the environment grows so do support charges? what sort of service level agreements do you have in place?
do you place a markup on hardware? even if it is just a cursory 5% to cover ordering, taking delivery, ensuring non-doa, burn-in testing, delivery to site?
do you offer any of this no-callout fee, no fix no fee, free initial consultation type incentives?
many thanks.