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Computer randomly restarts while playing.

J

Jasheon

Limp Gawd
Joined
Dec 28, 2009
Messages
165
Ive been having this problem with Witcher 3 ever since its release, I think my TitanX is bad but I honestly have no clue on how to test it. When I am playing tw3 my computer will just restart itself randomly. It has done it on batman arkham knight today twice so its not only tw3. But it doesn't restart itself when playing League of Legends, Metal gear ground zeroes, or Heroes of the storm.

Does anyone have a way I can test if its my gfx card if thats the problem?

Here are my PC specs
2500k 4.4ghz| Asus TitanX 12gb| 8Gb DDR3| Samsung 840pro 256gb SSD| Win7| Acer Predator 1440p

Thanks.
 
Sounds like an overheating problem. Have you monitored both the CPU and GPU temps while playing?
Afterburner will show you temps for both Video and CPU.
 
you forgot the most important spec.. Power Supply.. also you can start checking temperatures of overall system..
 
If windows blue sceens it is designed to auto restart which makes it pretty hard to see the message it provides.

Right click my computer and go to properties. Then click advanced system settings on the left. When the next box opens go to the advanced tab and select Settings under Startup and Recovery.

There is a box in there that says "Automatically Restart" under the System Failure section. Uncheck that and cause a crash. Should leave the BSOD up and allow you to record the file and error code.
 
I did what you said auntjemima but it crashes without displaying any kind of message, just hard restarts itself. By the way i had a 780gtx evga superclocked before upgrading to this titanX about 2 months ago. With the 780gtx I never had an issue like this before, that's what makes me think the titanX for whatever reason cant handle when its under full load.

When it does do a hard restart i get a message saying "Windows did not shut down successfully. If this was due to the system not responding or if the system was shut down to protect data, you might be able to recover by choosing one of the safe mode configs from the menu below:"
 
the power supply is a high quality one, but also can be faulty so is still a thing to check.. are you using a UPS?..
 
Araxie said:
the power supply is a high quality one, but also can be faulty so is still a thing to check.. are you using a UPS?..
Click to expand...

What is a UPS? I am not the most tech savy person just an FYI. Cpu temp is 62c under full load, so its not the CPU.
 
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Uninterruptible Power Supply/Battery BackUP..?

Also are you using Voltage Regulator/Protector? those tend to just shut-down any device if are overloaded..
 
Sometimes drivers can cause this type of issue and I thought maybe new drivers accompanied the new card. The will 9/10 show a message listing the driver name though.

Could still be a card issue but I would still expect a BSOD.

A faulty PSU would have the symptom you describe. If that fails when your system is running it wont display a message.
 
Hard restarting usually says bad RAM to me, so you might want to give multiple instances of HCI Memtest a whirl. Bad PSU is probably a better theory here, but testing RAM costs nothing so you might as well check that first.
 
Araxie said:
Uninterruptible Power Supply/Battery BackUP..?

Also are you using Voltage Regulator/Protector? those tend to just shut-down any device if are overloaded..
Click to expand...


No i dont use that, when i had my 780 gtx I never once had this issue. I am going to try to mess around with it some more, it seems like once my GPU fan starts going really high I get the crash.
 
Jasheon said:
No i dont use that, when i had my 780 gtx I never once had this issue. I am going to try to mess around with it some more, it seems like once my GPU fan starts going really high I get the crash.
Click to expand...

so just to get it clear, are you using your PC directly to the wall? no any other intermediary/security device?.
 
well.. then we can think in Power supply, System Overheat (processor, Motherboard or RAM), bad RAM (as mentioned above you can check it with HCI Memtest, and well Video Card..
 
Ok so i've been playing Arkham Knight for about 15mins non stop without a crash but I changed my auto fan speed to max at 66%. I was noticing it anytime the fan speed got over 70% is when I would crash, does that make any sense with the fan speed going over 70% causing the computer to restart?
 
Damnit......just switched games went to try GTA 5 and computer restarted even with fan speed was only 63% ish, so fan speed isnt it. I guess it's the PSU??

I downloaded a program called Speccy to check my voltages

Voltage
+3.3V 3.312 V
CPU CORE 1.336 V
VIN2 1.840 V
VIN3 1.423 V
+5V 5.760 V
+12V 8.184 V
VIN6 2.080 V
VSB3V 3.152 V
CMOS BATTERY 3.216 V

Do any of these numbers jump out to anyone that something is wrong?
 
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I would definitely check the PSU with a Multimeter (there are a lot of guides and videos just google it) because those numbers if are near of being accurate are completely wrong.. +5V are too high and +12V extremely low.. I don't think even a machine will turn on with that kind of low voltage..
 
Araxie said:
I would definitely check the PSU with a Multimeter (there are a lot of guides and videos just google it) because those numbers if are near of being accurate are completely wrong.. +5V are too high and +12V extremely low.. I don't think even a machine will turn on with that kind of low voltage..
Click to expand...

Damn....well without checking my PSU with a multimeter, i still have my 780gtx. I think it draws the same power as my titanX. I can install the 780 tomorrow to see if my system still restarts while gaming, if it does its the PSU for sure. If not then its my titanX, would that be accurate? The PSU and gfx card are both still under warranty, so i can swap either of them out.

Also I just finished up the memtest and had zero errors. Reading some of the reviews of my PSU on newegg, sounds like a few people are having the same issue as I am.

Cons: I've been having issues with my computer in the last month. Keeps getting BSOD and event viewer shows it's power related. And when playing certain games, the PSU makes unusual noises. Really frustrating not being able to consistently play or crash when playing with friends.
Cons: Apparently the Corsair HX850 does not like power surges and power outages. After about 5 months, it is now causing my system to power off unexpectantly and reboot.

If it is the PSU, i'll RMA it and get a new one but which one would you guys recommend? I need a 850w+ one, thanks.
 
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EVGA Supernova G2 is pretty much the best at that wattage. if you want platinum rating there's the SeaSonic 860XP2, or Corsair HX850i. EVGA has the longest and best warranty.
 
Jasheon said:
Voltage

+12V 8.184 V


Do any of these numbers jump out to anyone that something is wrong?
Click to expand...

I would think that one is wrong...by 4 volts. But I'm no expert on power supplies.

I actually have/had this same problem with witcher 3, I don't have the other games you listed. But when it happens, its usually after a patch, and I realize a few of my video settings were changed back to something else. I have to change the max fps to unlimited, full screen mode, and those always seem to do the trick for me.

I know what you mean though, a hard reset, there's no windows event log other than an unexpected power down. I assumed power supply at first too, but everything was green for me. I upped my fan profile as well for my 1st gtx670, as it was running 80C.

So far that has worked for me. It just appears currently, my pc and drivers do not like borderless windowed mode for gaming.

edit: also, do you have a proper UPS in front of your PC? Power cleanliness is a big deal with keeping a PSU healthy for a long time. I run a 1300w UPS with active PFC to clean the voltage up. never have to worry about power outages, brown outs, etc. for ~$150 its totally worth it.
 
Check the windows system logs. You'll see what windows is saying about that failure and it will help you diagnose the problem.
 
I do use this surge protector.

http://www.amazon.com/gp/product/B000HPX46U?psc=1&redirect=true&ref_=oh_aui_detailpage_o03_s01

Here is an event log from a restart last night.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-06-24T03:07:48.791605800Z" />
<EventRecordID>268771</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>JasonStanton-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

When I get home from work today, i'll swap out my titan and put the 780 back in see if i get the restarts. If I do then it's gotta be the PSU right? I'll RMA it and probably go with this http://www.newegg.com/Product/Product.aspx?Item=N82E16817438035 or http://www.newegg.com/Product/Produ...m_re=EVGA_Supernova_G2-_-17-438-010-_-Product

Not sure which PSU would be better.
 
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Kluden said:
Surge protection is one component, AC voltage monitoring and adjusting is another. Something like this, but make sure it covers your system draw. http://www.newegg.com/Product/Product.aspx?Item=N82E16842102134

But change some settings in the game, make sure you're not playing in any sort of windowed mode. Worth a shot.
Click to expand...

No reason to adjust any settings, and I always play in full screen mode. Changing settings will not solve my issue nor am I going to sacrifice quality
 
Just an update.

1. Tried connecting PSU directly to outlet with no surge protector, still crashed
2. reinstalled all new drivers etc, still crashed
3. Put in my 780 played for awhile and did not get a crash.

These issues only started when I got my TitanX, so it has to be the cause of my issue. What do you guys think?
 
KickAssCop said:
Its the psu. Get RMA from corsair. Fantastic RMA process.
Click to expand...

780gtx and titanX draw the same amount of power at full load from what I am reading. How come my computer doesn't restart itself using the 780? If the psu is bad then it would crash with the 780 right?

I'll call corsair tonight and talk to their tech support see what they think.
 
What kind of crash is happening?

Does the screen freeze and maybe the sound loops?

Or does it just immediately black screen and restart?

Also try downclocking the card's core and memory clocks by 100 and see if the issue persists.
 
Suprfire said:
What kind of crash is happening?

Does the screen freeze and maybe the sound loops?

Or does it just immediately black screen and restart?

Also try downclocking the card's core and memory clocks by 100 and see if the issue persists.
Click to expand...

It just restarts the computer just like if you hit the restart button (black screen restarts itself) only during graphically demanding games.
 
Jasheon said:
It just restarts the computer just like if you hit the restart button (black screen restarts itself) only during graphically demanding games.
Click to expand...
First, those voltage numbers are so wrong that the computer could not even execute to report those numbers. Ataxie told you how to get replies from the fewer who know this stuff. For example, the surge protector obviously is unrelated to your symptoms.

Second, a foundation of every computer is its power system. PSU is only one system part. A power system defect can cause many other parts to act defectively or intermittently. Until that system has been exonerated by numbers, then all other troubleshooting can only be wild speculation.

Third, get a meter, some requested instructions (because so many YouTube, et al instructions are insufficient or inaccurate), and minutes of labor. Posting those three digit numbers from six wires means a next reply comes from the fewer who know this stuff. Without using phrases such as (try this) or (it might be that).

Either find the defect as described. Or just start replacing good parts until something works (also called shotgunning). Those are your only two options.

Trying to fix it (as you have been doing) without first identifying a defect is classuc shotgunning. And may exponentially complicate the problem.
 
westom said:
First, those voltage numbers are so wrong that the computer could not even execute to report those numbers. Ataxie told you how to get replies from the fewer who know this stuff. For example, the surge protector obviously is unrelated to your symptoms.

Second, a foundation of every computer is its power system. PSU is only one system part. A power system defect can cause many other parts to act defectively or intermittently. Until that system has been exonerated by numbers, then all other troubleshooting can only be wild speculation.

Third, get a meter, some requested instructions (because so many YouTube, et al instructions are insufficient or inaccurate), and minutes of labor. Posting those three digit numbers from six wires means a next reply comes from the fewer who know this stuff. Without using phrases such as (try this) or (it might be that).

Either find the defect as described. Or just start replacing good parts until something works (also called shotgunning). Those are your only two options.

Trying to fix it (as you have been doing) without first identifying a defect is classuc shotgunning. And may exponentially complicate the problem.
Click to expand...



Can someone answer why my 780 doesn't restart my system as my TitanX does? Both draw the same power. I am going to bring my computer to a computer repair shop he has a psu tester, will that work for testing it? What numbers am I looking for and what range?

Update: I called Corsair and told them the issue, they asked for the readings on hwmonitor and he said the +12v was way off and to RMA the psu. So that's what I am doing.
 
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