Just any FYI, Charter has increased their base speed from 60mpbs to 100mpbs a few months ago. I was still getting 60mpbs and started to research why i had not gotten this free increase. There are a lot of posts about this and I can confirm you do have to call their support line to get the new speed. The representative told me it is in the system as a new "service" but is the same price as the old service. Took about 5 minutes on the phone and I was increased to 100mpbs.