Charter Internet - 60 to 100

Discussion in 'Networking & Security' started by EvilAlchemist, Feb 11, 2018.

  1. EvilAlchemist

    EvilAlchemist 2[H]4U

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    Just any FYI, Charter has increased their base speed from 60mpbs to 100mpbs a few months ago.

    I was still getting 60mpbs and started to research why i had not gotten this free increase.

    There are a lot of posts about this and I can confirm you do have to call their support line to get the new speed.

    The representative told me it is in the system as a new "service" but is the same price as the old service.

    Took about 5 minutes on the phone and I was increased to 100mpbs.

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  2. SamirD

    SamirD Gawd

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    Thank you for this! I have 2 Charter connections that I need to check out. Do you know if this change is just for residential or business as well?
     
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  3. EvilAlchemist

    EvilAlchemist 2[H]4U

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    I think it is for both but can't find any information that business is being left out of the speed upgrade.
     
  4. DigitalGriffin

    DigitalGriffin 2[H]4U

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    Out of curiostity, what's the montly charge?

    Comcast charges ~$50 for 10 down 1 up (The joys of monopoly)
     
  5. SamirD

    SamirD Gawd

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    To give you some idea how much ISPs are charging for what, I have 5 different accounts with 3 different ISPs:

    Charter Residential 60/5 - 65
    Charter Business 100/7 - 170
    Charter Business 60/5 - 60
    Wow 500/50 - 60
    Comcast/xfinity 300/30 - 99

    This is between 3 sites and 2 different states. As you can tell, it's all over the place! :eek:

    I checked my Charter connections and I don't have any increase in speed. Do I have to call them and ask them for it? Or just power cycle the modem?