Earlier this year a CenturyLink whistleblower claimed the company was engaging in fraudulent billing practices towards broadband customers. In order to get to get to the bottom of this the company fired the whistleblower (says the whistleblower) and formed a special committee of independent board members to look into the charges. After reviewing 9.7 million documents, 32 billion billing records, and interviewing 200 current and former CenturyLink employees, the committee says no way there was any wrong doing on behalf of CenturyLink. As a matter of fact the real blame goes to the customers because they just can't understand pricing, promotions and stuff like that. That is certainly a relief as far as I'm concerned. It's good to know nothing nefarious was going on here. Check out the informative press release here. Of course CenturyLink would have you believe that this confusing pricing just magically materialized by itself accidentally. In reality, large ISPs consistently employ confusing pricing in order to make direct price comparisons between ISP bundles all but impossible. It's standard practice. Centurylink also has a nasty habit of (apparently accidentally) imposing completely misleading fees to jack up the advertised price of service.