Cannot access iTunes store... application crashes

S

SlimShady

[H]ard|Gawd
Joined
Aug 2, 2000
Messages
1,143
weird issue ive had since the beginning of the itunes 10.5 beta. whenever i try to access the itunes store from itunes, it errors out and crashes. i get the generic 'an error has occurred' message and it closes. try again, same thing.

i have uninstalled/reinstalled all apple applications (granted this was during beta) and no fixes. installed the new update today, hoping that would change something, no luck. here is the error message i receive -

Faulting application name: iTunes.exe, version: 10.5.0.142, time stamp: 0x4e9243f2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0x80000003
Fault offset: 0x0001280c
Faulting process id: 0xff8
Faulting application start time: 0x01cc887714a2214f
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: a36be1a1-f46a-11e0-9ac4-1c6f65492753

i have seen a lot of issues reported with the new 10.5 that the itunes store is blank. a winsock reset seems to fix that, but not for me.

any thoughts?? have not seen a software issue this bad in quite some time.

i am running win7 x64 ultimate.
 
I had some strange problems with the beta as well, however, completely uninstalling all apple software, rebooting, then reinstalling fixed it.

Are you using the official 10.5? or the new 10.5.1 beta?
 
im using the official 10.5 now. i am going to do a complete wipe of apple software and try again.

lots of folks saying theyre having success with the winsock reset, but that seems more for folks who are getting a blank itunes store.
 
did a complete refresh - uninstalled all apple software, did winsock reset, reinstall itunes 10.5 (release) still crashes. w...t...f...
 
can you run it in a VM?

edit: does 10.0 work ok?
edit2: did you uninstall bonjor?
 
Actually, have you ever downgraded your firmware? Is it possible that your hosts file is redirecting iTunes to cydias servers?
 
SlimShady said:
it must be at this point, but ill be damned if i would know where to start.
Click to expand...


After years of trouble free use, iTunes has been acting up since the beginning of the year. It seems to acting better recently. Try running in compatibility mode and as administrator. That may help.
 
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