Call to Arms! Windows XP IT needed! Please Halp!

shatterstar · Nov 28, 2012

It's been a while since I had to troubleshoot a real problem so it seems I forgot most stuff & not have kept up to date. Anyways I have a friend from work who has a problem with a old Windows XP machine she says it cant connect to the internet so I told her to bring her machine into work so I can attempt to fix it. When a network cable is attached to the network card it stays stuck on trying to acquire a address screen.

Things I have tried:

Scan with AVG Antivirus
*Results* no viruses detected.

Scan with MalwareBytes
*Results* No threats detected (was scanned by my friend but in the process of scanning now.)

Scan with SuperAntiSpyware
*Results* No threats detected (was scanned by my friend but in the process of scanning now.)

Command Prompt Commands: (Ethernet Cable is connected while attempting to do these)

ipconfig /release
*Results* IP Address for local Area Connection has already been released.

ipconfig /renew
*Results* An Error occurred while renewing interface Local Area Connection : The RPC Server is unavailable.

I then went to run -> Services.msc and checked the Remote Procedure Call (RPC)
*Results* says it is started and it is also set to automatic. I have noticed that in the dependencies tab where it says "This service depends on the following system components" (1st box) is all blank. I'm pretty sure there is supposed to be something there. the 2nd box under it has a lot of things in there.

I have noticed that after installing AVG yesterday the system started to get REALLY SLOW.... I opened the Windows Task Manager and checked the processes running and saw the CPU usage was at 100% but didn't see any programs consistently taking a lot of CPU power. . I then started to disable some startup programs through MSconfig and after a restart I noticed a new icon of a windows indexing service.

System Restore
*Results* No internet connection still. Slow down still continues.

shatterstar · Nov 28, 2012

system is currently being scanned by SuperAntiSpyware at the moment. Will be watching this thread frequently and posting any asap if any changes occur.

There were some other things I had tried and did not post but since I forgot the results (none seem to work) I wont get into them now and try them again.

LoStMaTt · Nov 28, 2012

Try running this. I've had it on my flashdrive for years.

http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

klank · Nov 28, 2012

Did you try resetting the TCP stack? This single command had worked wonders for me for years.

Use a manual method to reset TCP/IP for Windows XP
Note This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, ask someone for help or contact Support. For information about how to contact Support, see the Microsoft Help and Support contact information Web site:
http://support.microsoft.com/contactus

The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:

To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:
cmd

At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

Note If you do not want to specify a directory path for the log file, use the following command:

netsh int ip reset resetlog.txt

Reboot the computer.

http://support.microsoft.com/kb/299357

J Macker · Nov 28, 2012

uninstall drivers for current NIC, reinstall.

Then try a different NIC.

I have seen a virus hide it's executable from the task manager. That could be what is happening here and why you see high cpu utilization but can't find which program is using it.

Mackintire · Nov 28, 2012

What The H....people.

Ok let's start out on the right foot. Using the KISS principles of IT. Starting with least disruptive and moving towards more risky proceedures

Create a linux live OS boot disk.

Boot the suspect machine with it.

Plug in the network cable

Verify that you have connectivity using the browser (no connectivity means a hardware issue)

Reboot into windows.

Verify connectivity. No connectivity?... go on.

Check the event logs....ALL of them for clues.

Ask the user when they last had functional internet access?

Run system restore to a point before that time period.

If that doesn't work...

Uninstall Any..and ALL AV solutions that have a firewall or network driver component.

If that doesn't work....THEN attempt to fix the network stack.... It's unlikely you'll be able to fix it, but you never know.

Next option, windows repair install

Next option backup the user's data and format/reinstall the OS onto the machine

gimp · Nov 28, 2012

klank said:
Did you try resetting the TCP stack? This single command had worked wonders for me for years.

Use a manual method to reset TCP/IP for Windows XP
Note This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, ask someone for help or contact Support. For information about how to contact Support, see the Microsoft Help and Support contact information Web site:
http://support.microsoft.com/contactus

The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:

To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:
cmd

At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

Note If you do not want to specify a directory path for the log file, use the following command:

netsh int ip reset resetlog.txt

Reboot the computer.

http://support.microsoft.com/kb/299357

add in
netsh winsock reset

Resets the winsock catalog.
I always run that after running the netsh int ip reset reset.log command

klank · Nov 28, 2012

j-sta said:
add in
netsh winsock reset

Resets the winsock catalog.
I always run that after running the netsh int ip reset reset.log command

Most of the time I never had to run that, but it is a cool addition to the knowledge base.

Thanks!

klank · Nov 28, 2012

Mackintire said:
What The H....people.

Ok let's start out on the right foot. Using the KISS principles of IT. Starting with least disruptive and moving towards more risky proceedures

Sorry bud, but netsh is one of the least disruptive and usually the fastest way to fix TCP issues. I usually start there then move on.

shatterstar · Nov 28, 2012

OK sorry for delay... the slowdown issue made the SuperAntiSpyware take forever..

SuperAntiSpyware
*Results*
No threats detected

@ LoStMaTt
I tried WinSocket fix but nothing has changed.

@ klank
I have tried that command ut nothing has changed.

@ J Macker
Its an old PC and it only has 1 NIC, I will try to uninstall once I get a copy of the driver. As for the Virus comment I do believe that is whats in the system. but I find it strange that AVG, Malwarebytes & SuperAntiSpyware not able to pick it up.

Mackintire · Nov 28, 2012

klank said:
Sorry bud, but netsh is one of the least disruptive and usually the fastest way to fix TCP issues. I usually start there then move on.

I'm not knocking that netsh doesn't work.

All I am saying is that it appears to fix the result and not the cause and or any collateral damage .

Great you fixed the stack...what about anything else that has gone wrong in the registry?

It could be a while later before you figure out that something else is wrong. IMO runnning system restore (if possible) is overall a better more encompassing fix.

klank · Nov 28, 2012

Mackintire said:
I'm not knocking that netsh doesn't work.

All I am saying is that it appears to fix the result and not the cause and or any collateral damage .

Great you fixed the stack...what about anything else that has gone wrong in the registry?

It could be a while later before you figure out that something else is wrong. IMO runnning system restore (if possible) is overall a better more encompassing fix.

If netsh didn't fix it, then something else is wrong. System restore is usually down the list in fixes due to it being a final measure. Either way lets get back to helping the OP.

OP.

I know this sounds stupid, but did you try a different Ethernet cable and/or test with a known working device? Eliminate outside sources as a problem

Did you try booting from a linux boot disk like Knoppix or Ubuntu Live CD to see if the computer can pull an IP in linux?

RocketTech · Nov 28, 2012

Try a static IP address on the NIC- if that works, check the DHCP service on the computer.

shatterstar · Nov 28, 2012

@ Mackintire
I have no knowledge of Linux (absolutely 0%) I would like to avoid this because of that if possible....

@j-sta
I have redone the command with the one you also mentioned and still the problem remains.

klank · Nov 28, 2012

shatterstar said:
@ Mackintire
I have no knowledge of Linux (absolutely 0%) I would like to avoid this because of that if possible....

Knowledge of linux needs to be zero.

Just burn a live CD from either Knoppix or Ubuntu (other people might suggest others)

Boot the computer with the Live CD, it should boot into a GUI desktop

Check to see if the internet works, alternatively you can check to see if it grabbed an IP.

shatterstar · Nov 28, 2012

Ok so I used a program called Minitoolbox hopefully someone knows how to read this report and locate the problem.

I have checked all the options so that everything will show up in the log.
===========================================================
MiniToolBox by Farbar Version: 25-11-2012
Ran by Elizabeth (administrator) on 28-11-2012 at 13:16:17
Running from "G:\"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel(R) PRO/100 VE Network Connection = Local Area Connection (Connected)

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

popd
# End of interface IP configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : Home

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-11-11-16-AE-C1

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 11 11 16 ae c1 ...... Intel(R) PRO/100 VE Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/28/2012 01:01:17 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\SUPERANTISPYWARE\SUPERANTISPYWARE ALTERNATE START.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/28/2012 01:01:17 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\SUPERANTISPYWARE\BOOTSAFE.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/28/2012 01:01:17 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\SUPERANTISPYWARE\SUPERANTISPYWARE HELP.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/28/2012 01:01:17 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\SUPERANTISPYWARE\SUPERANTISPYWARE REGISTRATION-ACTIVATION.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/28/2012 00:40:04 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\AD-AWARE ANTIVIRUS\AD-AWARE ANTIVIRUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/28/2012 00:40:04 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\AD-AWARE ANTIVIRUS\UNINSTALL AD-AWARE ANTIVIRUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/28/2012 00:40:03 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\AD-AWARE ANTIVIRUS\AD-AWARE ANTIVIRUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (11/27/2012 04:18:48 PM) (Source: Windows Search Service) (User: )
Description: Advise Status Change failed. The system is probably low on resources. Free up resources and restart the service.

Context: Application, SystemIndex Catalog

Details:
The content index service was stopped. (0x80041812)

Error: (11/27/2012 04:18:39 PM) (Source: Windows Search Service) (User: )
Description: Advise Status Change failed. The system is probably low on resources. Free up resources and restart the service.

Context: Application, SystemIndex Catalog

Details:
The content index service was stopped. (0x80041812)

Error: (11/27/2012 04:18:30 PM) (Source: Windows Search Service) (User: )
Description: Advise Status Change failed. The system is probably low on resources. Free up resources and restart the service.

Context: Application, SystemIndex Catalog

Details:
The content index service was stopped. (0x80041812)

System errors:
=============
Error: (11/28/2012 01:14:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (11/28/2012 01:14:14 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (11/28/2012 01:14:11 PM) (Source: DCOM) (User: HOME)
Description: The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.

Error: (11/28/2012 01:13:47 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (11/28/2012 01:13:44 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error 2147952450 (0x80072742).

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The Automatic Updates service terminated with the following error:
%%2147952450

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
NCPro
SBRE

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error:
%%10050

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service terminated with the following error:
%%10050

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the following nonexistent service: Afd

Microsoft Office Sessions:
=========================
Error: (05/21/2012 09:04:32 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 11890 seconds with 420 seconds of active time. This session ended with a crash.

Error: (04/30/2012 00:11:13 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 69 seconds with 60 seconds of active time. This session ended with a crash.

Error: (08/05/2010 02:41:38 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 33190 seconds with 1320 seconds of active time. This session ended with a crash.

Error: (07/02/2010 00:17:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 24588 seconds with 480 seconds of active time. This session ended with a crash.

Error: (06/24/2010 04:47:17 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2151 seconds with 1020 seconds of active time. This session ended with a crash.

Error: (05/25/2010 11:29:22 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 19206 seconds with 540 seconds of active time. This session ended with a crash.

Error: (04/20/2010 02:33:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 30374 seconds with 660 seconds of active time. This session ended with a crash.

Error: (03/07/2010 00:20:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2346 seconds with 240 seconds of active time. This session ended with a crash.

Error: (02/11/2010 05:59:46 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 440 seconds with 360 seconds of active time. This session ended with a crash.

Error: (01/20/2010 10:43:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2411 seconds with 60 seconds of active time. This session ended with a crash.

=========================== Installed Programs ============================

Acrobat.com (Version: 2.3.0)
Acrobat.com (Version: 2.3.0.0)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.110)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Reader XI (Version: 11.0.00)
Apple Application Support (Version: 2.3)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 1.00.00)
Banctec Service Agreement (Version: 1.00.0005)
CA Pest Patrol Realtime Protection (Version: 001.001.0024)
CameraHelperMsi (Version: 13.31.1038.0)
Critical Update for Windows Media Player 11 (KB959772)
Dell Media Experience
Dell Networking Guide (Version: 1.00.0001)
Dell Solution Center (Version: 1.00.0000)
Dell Support (Version: 2.1.1.0)
Easy CD & DVD Creator 6 (Version: 6.0.0.171)
erLT (Version: 1.20.138.34)
Google Chrome (Version: 23.0.1271.64)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Help and Support Customization (Version: 1.00.0000)
Intel(R) 537EP V9x DF PCI Modem
Intel(R) Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet (Version: 6.05.2001)
Internet Explorer Default Page (Version: 1.00.03)
iPod 2 iPod (Version: 3.65)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.6.1)
Juniper Networks Secure Meeting 7.0.0 (Version: 7.0.0.16499)
Juniper Networks Setup Client (Version: 2.2.2.8317)
Juniper Networks Setup Client Activex Control (Version: 2.0.0.3)
Juniper Terminal Services Client (Version: 7.0.0.16499)
LiveUpdate 3.2 (Symantec Corporation) (Version: 3.2.0.67)
Logitech Vid HD (Version: 7.2 (7248))
Logitech Webcam Software (Version: 2.0)
LWS Facebook (Version: 13.31.1038.0)
LWS Gallery (Version: 13.31.1038.0)
LWS Help_main (Version: 13.31.1044.0)
LWS Launcher (Version: 13.31.1038.0)
LWS Motion Detection (Version: 13.30.1395.0)
LWS Pictures And Video (Version: 13.31.1038.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Video Mask Maker (Version: 13.30.1379.0)
LWS VideoEffects (Version: 13.30.1379.0)
LWS Webcam Software (Version: 13.31.1038.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft IntelliPoint 6.1 (Version: 6.10.156.0)
Microsoft IntelliType Pro 6.1 (Version: 6.10.156.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Live Meeting 2007 (Version: 8.0.6362.114)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 12.0.6423.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Project 2007 Service Pack 3 (SP3)
Microsoft Office Project MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Project Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Event Monitor
Modem On Hold (Version: 1.12)
Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MUSICMATCH® Jukebox
Natural Color Pro (Version: 1.00.0000)
neroxml (Version: 1.0.0)
NTI Backup Now EZ (Version: 1.1.2.97)
Quicken 2003 Premier (Version: 12.00.0000)
QuickTime (Version: 7.73.80.64)
SeagateDiscWizard (Version: 10.0.5077)
Skype 5.10 (Version: 5.10.116)
Super Collapse 3
SUPERAntiSpyware (Version: 5.6.1014)
TomTom HOME 2.8.2.2264 (Version: 2.8.2.2264)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
TurboTax 2008
TurboTax 2008 WinPerFedFormset (Version: 008.000.0341)
TurboTax 2008 WinPerProgramHelp (Version: 008.000.0219)
TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0197)
TurboTax 2008 WinPerTaxSupport (Version: 008.000.1007)
TurboTax 2008 WinPerUserEducation (Version: 008.000.0433)
TurboTax 2008 wnjiper (Version: 008.000.0112)
TurboTax 2008 wnyiper (Version: 008.000.0122)
TurboTax 2008 wrapper (Version: 008.000.0065)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.1875)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0311)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0230)
TurboTax 2009 wneiper (Version: 009.000.0594)
TurboTax 2009 wnjiper (Version: 009.000.0676)
TurboTax 2009 wnyiper (Version: 009.000.0751)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2009 wriiper (Version: 009.000.0689)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wneiper (Version: 010.000.1282)
TurboTax 2010 wnjiper (Version: 010.000.1316)
TurboTax 2010 wnyiper (Version: 010.000.1424)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2010 wriiper (Version: 010.000.1226)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wnjiper (Version: 011.000.1627)
TurboTax 2011 wnyiper (Version: 011.000.1523)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax Premier 2007
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760413) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Project 2007 Help (KB963668)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB971930) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Versal FileDownload ActiveX Control Trial Version
WebFldrs XP (Version: 9.50.6513)
Windows Defender Signatures (Version: 1.20.1459.12)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (Version: 1.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Sync (Version: 14.0.8089.726)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinUndelete 3.50

========================= Devices: ================================

Name: ACPI Uniprocessor PC
Description: ACPI Uniprocessor PC
Class Guid: {4D36E966-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPI

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel(R) Pentium(R) 4 CPU 2.80GHz
Description: Intel Processor
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Manufacturer: Intel
Service: intelppm

Name: System board
Description: System board
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: PCI bus
Description: PCI bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Intel(R) 82865G\PE\P Processor to I/O Controller - 2570
Description: Intel(R) 82865G\PE\P Processor to I/O Controller - 2570
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Intel(R) 82865G Graphics Controller
Description: Intel(R) 82865G Graphics Controller
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel Corporation
Service: ialm

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Intel(R) 82801EB USB Universal Host Controller - 24D2
Description: Intel(R) 82801EB USB Universal Host Controller - 24D2
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Intel(R) 82801EB USB Universal Host Controller - 24D4
Description: Intel(R) 82801EB USB Universal Host Controller - 24D4
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: kbdhid

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service:

Name: Intel(R) 82801EB USB Universal Host Controller - 24D7
Description: Intel(R) 82801EB USB Universal Host Controller - 24D7
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Intel(R) 82801EB USB Universal Host Controller - 24DE
Description: Intel(R) 82801EB USB Universal Host Controller - 24DE
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: USB Mass Storage Device
Description: USB Mass Storage Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Compatible USB storage device
Service: USBSTOR

Name: SMI USB DISK USB Device
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: Intel(R) 82801EB PCI Bridge - 244E
Description: Intel(R) 82801EB PCI Bridge - 244E
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: pci

Name: Intel(R) 537EP V9x DF PCI Modem
Description: Intel(R) 537EP V9x DF PCI Modem
Class Guid: {4D36E96D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel Corporation
Service: Modem

Name: Unimodem Half-Duplex Audio Device
Description: Unimodem Half-Duplex Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: MODEMCSA

Name: Intel(R) PRO/100 VE Network Connection
Description: Intel(R) PRO/100 VE Network Connection
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: E100B

Name: Intel(R) 82801EB LPC Interface Controller - 24D0
Description: Intel(R) 82801EB LPC Interface Controller - 24D0
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: isapnp

Name: ISAPNP Read Data Port
Description: ISAPNP Read Data Port
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System speaker
Description: System speaker
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System timer
Description: System timer
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Standard floppy disk controller
Description: Standard floppy disk controller
Class Guid: {4D36E969-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk controllers)
Service: fdc

Name: Floppy disk drive
Description: Floppy disk drive
Class Guid: {4D36E980-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk drives)
Service: flpydisk

Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Description: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: i8042prt

Name: Communications Port (COM1)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: ECP Printer Port (LPT1)
Description: ECP Printer Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Parport

Name: Printer Port Logical Interface
Description: Printer Port Logical Interface
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System board
Description: System board
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel(R) 82801EB Ultra ATA Storage Controllers
Description: Intel(R) 82801EB Ultra ATA Storage Controllers
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: pciide

Name: Primary IDE Channel
Description: Primary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: Maxtor 6Y120P0
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: ST3120025ACE
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Secondary IDE Channel
Description: Secondary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: TSSTcorp CDDVDW SH-S202J
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: SAMSUNG CD-R/RW SW-252S
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: Intel(R) 82801EB Ultra ATA Storage Controllers
Description: Intel(R) 82801EB Ultra ATA Storage Controllers
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: pciide

Name: Intel(R) 82801EB SMBus Controller - 24D3
Description: Intel(R) 82801EB SMBus Controller - 24D3
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: SoundMAX Integrated Digital Audio
Description: SoundMAX Integrated Digital Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Analog Devices, Inc.
Service: smwdm

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Acronis True Image Backup Archive Explorer
Description: Acronis True Image Backup Archive Explorer
Class Guid: {1860459D-4692-4825-B761-44A725991050}
Manufacturer: Acronis
Service: timounter

Name: Volume Manager
Description: Volume Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: ftdisk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: Ad-Watch Connect Kernel Filter
Description: Ad-Watch Connect Kernel Filter
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ad-Watch Connect Filter

Name: AW Real-Time Scanner
Description: AW Real-Time Scanner
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ad-Watch Real-Time Scanner

Name: Intel AGP Bus Filter
Description: Intel AGP Bus Filter
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: agp440

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: dmboot
Description: dmboot
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmboot

Name: dmload
Description: dmload
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmload

Name: dvd_2K
Description: dvd_2K
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dvd_2K

Name: Fips
Description: Fips
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Fips

Name: Generic Packet Classifier
Description: Generic Packet Classifier
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Gpc

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: i2omgmt
Description: i2omgmt
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: i2omgmt

Name: IP Traffic Filter Driver
Description: IP Traffic Filter Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpFilterDriver

Name: IP Network Address Translator
Description: IP Network Address Translator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpNat

Name: IPSEC driver
Description: IPSEC driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IPSec

Name: ksecdd
Description: ksecdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ksecdd

Name: MagicTune
Description: MagicTune
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: MagicTune

Name: mmc_2K
Description: mmc_2K
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mmc_2K

Name: mnmdd
Description: mnmdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mnmdd

Name: mountmgr
Description: mountmgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: NetBEUI Protocol
Description: NetBEUI Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Nbf

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: Remote Access NDIS TAPI Driver
Description: Remote Access NDIS TAPI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NdisTapi

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: NetBios over Tcpip
Description: NetBios over Tcpip
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: PartMgr
Description: PartMgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PartMgr

Name: ParVdm
Description: ParVdm
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ParVdm

Name: Remote Access Auto Connection Driver
Description: Remote Access Auto Connection Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RasAcd

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: SASDIFSV
Description: SASDIFSV
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SASDIFSV

Name: SASKUTIL
Description: SASKUTIL
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SASKUTIL

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: VolSnap
Description: VolSnap
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VolSnap

Name: Remote Access IP ARP Driver
Description: Remote Access IP ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarp

Name: Wdf01000
Description: Wdf01000
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wdf01000

Name: Windows Socket 2.0 Non-IFS Service Provider Support Environment
Description: Windows Socket 2.0 Non-IFS Service Provider Support Environment
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: WS2IFSL

Name: Audio Codecs
Description: Audio Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Audio Drivers
Description: Legacy Audio Drivers
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (NetBEUI, Dial In)
Description: WAN Miniport (NetBEUI, Dial In)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (NetBEUI, Dial In) #2
Description: WAN Miniport (NetBEUI, Dial In)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (NetBEUI, Dial In) #3
Description: WAN Miniport (NetBEUI, Dial In)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (NetBEUI, Dial Out)
Description: WAN Miniport (NetBEUI, Dial Out)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (NetBEUI, Dial Out) #2
Description: WAN Miniport (NetBEUI, Dial Out)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (NetBEUI, Dial Out) #3
Description: WAN Miniport (NetBEUI, Dial Out)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: WAN Miniport (IP) - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: OpenManage Client Instrumentation device driver
Description: OpenManage Client Instrumentation device driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Dell Computer Corporation
Service: omci

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 2038.98 MB
Available physical RAM: 1581.85 MB
Total Pagefile: 4961.26 MB
Available Pagefile: 4431.91 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.72 MB

***To be continued in next post***

shatterstar · Nov 28, 2012

***** Continuing log ******

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:114.5 GB) (Free:45.6 GB) NTFS
4 Drive e: () (Fixed) (Total:111.79 GB) (Free:106.46 GB) NTFS
6 Drive g: (EASEUSBOOT) (Removable) (Total:1.8 GB) (Free:1.18 GB) FAT32

========================= Users: ========================================

User accounts for \\HOME

Administrator ASPNET Elizabeth
Guest HelpAssistant LogMeInRemoteUser
SUPPORT_388945a0 SUPPORT_3f151ab9

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

30-08-2012 11:24:51 Software Distribution Service 3.0
31-08-2012 09:32:53 Software Distribution Service 3.0
01-09-2012 03:35:40 Software Distribution Service 3.0
02-09-2012 01:35:43 Software Distribution Service 3.0
02-09-2012 18:00:15 Software Distribution Service 3.0
03-09-2012 03:39:26 Software Distribution Service 3.0
04-09-2012 02:45:53 Software Distribution Service 3.0
04-09-2012 14:09:51 Software Distribution Service 3.0
07-09-2012 22:54:33 System Checkpoint
08-09-2012 01:14:01 Software Distribution Service 3.0
09-09-2012 02:11:54 Software Distribution Service 3.0
10-09-2012 04:52:57 Software Distribution Service 3.0
11-09-2012 03:45:41 Software Distribution Service 3.0
12-09-2012 02:46:24 Software Distribution Service 3.0
13-09-2012 00:34:28 Software Distribution Service 3.0
14-09-2012 12:18:53 Software Distribution Service 3.0
15-09-2012 03:19:03 Software Distribution Service 3.0
16-09-2012 12:04:01 Software Distribution Service 3.0
17-09-2012 04:20:10 Software Distribution Service 3.0
18-09-2012 01:00:33 Software Distribution Service 3.0
18-09-2012 02:53:56 Software Distribution Service 3.0
19-09-2012 02:09:14 Software Distribution Service 3.0
19-09-2012 11:15:20 Software Distribution Service 3.0
20-09-2012 02:54:48 Software Distribution Service 3.0
21-09-2012 01:55:20 Software Distribution Service 3.0
21-09-2012 17:13:28 Software Distribution Service 3.0
22-09-2012 02:06:33 Software Distribution Service 3.0
22-09-2012 14:20:34 Software Distribution Service 3.0
23-09-2012 02:41:14 Software Distribution Service 3.0
24-09-2012 04:35:33 Software Distribution Service 3.0
25-09-2012 12:09:14 System Checkpoint
26-09-2012 12:27:28 System Checkpoint
27-09-2012 20:08:07 System Checkpoint
28-09-2012 22:33:00 System Checkpoint
30-09-2012 20:55:25 System Checkpoint
01-10-2012 22:09:28 System Checkpoint
03-10-2012 11:23:27 System Checkpoint
04-10-2012 12:03:12 System Checkpoint
05-10-2012 13:30:16 Configured Microsoft Office Enterprise 2007
07-10-2012 16:52:09 System Checkpoint
08-10-2012 21:49:25 System Checkpoint
09-10-2012 22:22:04 System Checkpoint
11-10-2012 13:44:51 System Checkpoint
13-10-2012 00:31:25 System Checkpoint
14-10-2012 14:47:22 System Checkpoint
16-10-2012 13:24:14 System Checkpoint
17-10-2012 22:20:22 System Checkpoint
19-10-2012 16:08:05 System Checkpoint
20-10-2012 16:28:01 System Checkpoint
22-10-2012 02:30:45 System Checkpoint
23-10-2012 12:27:59 System Checkpoint
24-10-2012 20:33:33 System Checkpoint
25-10-2012 23:43:55 System Checkpoint
27-10-2012 05:25:45 System Checkpoint
28-10-2012 14:46:58 System Checkpoint
29-10-2012 18:22:51 System Checkpoint
03-11-2012 00:06:57 System Checkpoint
04-11-2012 14:22:50 System Checkpoint
06-11-2012 00:53:56 System Checkpoint
07-11-2012 03:26:07 System Checkpoint
08-11-2012 10:18:01 System Checkpoint
09-11-2012 14:17:15 Before Cleaning
09-11-2012 14:37:31 Before Updating
09-11-2012 14:52:30 Software Distribution Service 3.0
09-11-2012 18:46:03 Before Updating
09-11-2012 18:54:14 Software Distribution Service 3.0
10-11-2012 04:56:15 Software Distribution Service 3.0
11-11-2012 00:07:23 Software Distribution Service 3.0
11-11-2012 03:23:01 Software Distribution Service 3.0
12-11-2012 03:22:04 Software Distribution Service 3.0
13-11-2012 13:52:10 Software Distribution Service 3.0
14-11-2012 02:29:05 Software Distribution Service 3.0
15-11-2012 03:30:22 System Checkpoint
15-11-2012 03:40:58 Software Distribution Service 3.0
16-11-2012 04:11:56 Configured Microsoft Office Enterprise 2007
16-11-2012 13:22:22 Software Distribution Service 3.0
17-11-2012 15:27:18 System Checkpoint
17-11-2012 16:50:08 Software Distribution Service 3.0
18-11-2012 19:21:51 Removed FixCleaner
18-11-2012 19:25:37 Removed Bonjour
18-11-2012 19:26:53 Removed Driver Detective
18-11-2012 19:32:35 Removed Safari
19-11-2012 01:48:49 Software Distribution Service 3.0
19-11-2012 14:46:56 Configured Microsoft Office Enterprise 2007
20-11-2012 04:10:02 Software Distribution Service 3.0
20-11-2012 14:41:36 Software Distribution Service 3.0
21-11-2012 18:38:04 System Checkpoint
22-11-2012 04:21:27 Software Distribution Service 3.0
22-11-2012 19:08:24 Software Distribution Service 3.0
23-11-2012 05:14:42 Software Distribution Service 3.0
23-11-2012 20:07:13 Software Distribution Service 3.0
24-11-2012 16:16:27 Software Distribution Service 3.0
24-11-2012 17:24:12 Software Distribution Service 3.0
24-11-2012 18:29:00 Configured Microsoft Office Enterprise 2007
25-11-2012 19:34:49 System Checkpoint
26-11-2012 20:34:06 System Checkpoint
27-11-2012 14:55:59 Unsigned driver install
27-11-2012 15:02:47 Configured Microsoft Office Enterprise 2007
27-11-2012 15:33:56 Unsigned driver install
27-11-2012 16:04:40 Installed AVG 2012
27-11-2012 16:05:06 Installed AVG 2012
27-11-2012 19:21:08 before registry edit on network connections
28-11-2012 14:36:28 Unsigned driver install
28-11-2012 15:31:06 Restore Operation

**** End of log ****

Mackintire · Nov 28, 2012

Looks like you have no IP address or subnet mask.

DHCP not working.....maybe.

Reboot the router.

On the computer

Open a command prompt, typing "CMD" in the run bar will work

Type this in order into the command prompt window:

IPconfig /flushdns
IPconfig /release
IPconfig /renew
IPconfig /all

See if you are actually recieving an IP address at the end (after you perform an IPconfig /all)

shatterstar · Nov 28, 2012

Currently running MalwareBytes. check for viruses.

@Mackintire
Ipconfig /flushdns
****Results*** Successfully flush DNS

Ipconfig /release
***Results***
Ip address for adapter LocalArea Connection has already been released.

Ipconfig /renew
***Results*** An error occurred while renewing interface Local Area Connection : The RPC server is unavailable.

Ipconfig /all
***Results***

Windows IP Configuration

Host Name . . . . . . . . . . . . : Home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-11-11-16-AE-C1
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

shatterstar · Nov 28, 2012

soon as Malware is done I will check hardware with Linux as mentioned before.

Will also try a Windows Recovery as well.

Mackintire · Nov 28, 2012

Did you reboot your router?

Aka..... unplug it, count to ten, and plug it back in?

Then run all the IPconfig commands again.

Try Windows System Restore.....before attempting a Windows Recovery with the boot disk.

shatterstar · Nov 28, 2012

@Mackintire
I have tried before with no luck.
a.k.a turning off modem + router by disconnecting power for 1 minute and then reconnecting.

As for the Windows restore I have done that going back as far as 1 month before and still no luck.

gimp · Nov 28, 2012

shatterstar said:
Ipconfig /renew
***Results*** An error occurred while renewing interface Local Area Connection : The RPC server is unavailable.

it does not appear to be a NIC or driver issue.
Your machine is not receiving an IP address from the DHCP server (router) due to RPC Server service issues within the OS.

Start -> Run -> sfc /scannow
possibly

testing with a LiveCD will certainly verify

alternatively, you can manually configure an IP address for testing.

thedocta45 · Nov 28, 2012

please for the love of god get this man a live CD.

or pop in a second nic, its a quick way to check.

Mackintire · Nov 28, 2012

thedocta45 said:
please for the love of god get this man a live CD.

or pop in a second nic, its a quick way to check.

+1 to that.

Mackintire · Nov 28, 2012

j-sta said:
it does not appear to be a NIC or driver issue.
Your machine is not receiving an IP address from the DHCP server (router) due to RPC Server service issues within the OS.

Start -> Run -> sfc /scannow
possibly

testing with a LiveCD will certainly verify

alternatively, you can manually configure an IP address for testing.

Unless he has significant file system damage, I find it unlikely.

System Restore....restored the entire registry along with some system files.

If he manually reinstalled the driver and it did not work.... I would suspect the router.

A live CD is going to point to either a local or remote hardware failure. ..... Either the local machine or the router.

Do you have any other PC devices that work? Are they connected the same way?

OP Have you moved the cable at the router to another plug?

OP Have you tried another cable?

jojo69 · Nov 28, 2012

Reviewing the OP, it is customary at this point in the thread for us to ask...

are you trying to get in her pants?

Mackintire · Nov 28, 2012

jojo69 said:
Reviewing the OP, it is customary at this point in the thread for us to ask...

are you trying to get in her pants?

Lol!

I suppose......This thread is useless without pics!!! Should be next.

shatterstar · Nov 28, 2012

Ok been at this for 2 days now. As I said before its a coworkers machine so I have been messing around with it while at work. I took the machine home last night to try and troubleshoot to only realize my keyboard and mouses are all USB based and for some strange strange reason the drivers for this was not installed or needed to be installed. so I couldn't do anything.... No luck today as well and I was too lazy to carry it home today. so will have to wait until tomorrow to continue this.

j-sta said:
it does not appear to be a NIC or driver issue.
Your machine is not receiving an IP address from the DHCP server (router) due to RPC Server service issues within the OS.

Start -> Run -> sfc /scannow
possibly

testing with a LiveCD will certainly verify

alternatively, you can manually configure an IP address for testing.

I have ran sfc /scannow several times for the past 2 days and it once completed it did not say anything else. (going to assume that is a sign that all is OK.) I did not run it back to but maybe 4 times within 2 days.

I was in the middle of doing Ubuntu Live CD when I got kicked out of the office. I was told I have been working on that all day and I need to stop and go home...

thedocta45 said:
pop in a second nic, its a quick way to check.

I know for sure I dont have any extra NIC's lying around at home so I will check to see if there any in the office. Though I highly doubt it.

shatterstar · Nov 28, 2012

Mackintire said:
Unless he has significant file system damage, I find it unlikely.

System Restore....restored the entire registry along with some system files.

If he manually reinstalled the driver and it did not work.... I would suspect the router.

A live CD is going to point to either a local or remote hardware failure. ..... Either the local machine or the router.

Do you have any other PC devices that work? Are they connected the same way?

OP Have you moved the cable at the router to another plug?

OP Have you tried another cable?

The router at work is connected to multiple machines. All the machines are connected the same way. I don't believe it is the router. Also when I took it home last night I had connected it directly to the modem and even though I could not navigate through the Windows I saw the same Network Icon as if its trying to look for address

I have not moved the cable but I will try connecting the same cable to my laptop tomorrow morning. I also don't believe its the cable.

The owner of the computer said all her other computers work fine (whatever/however many she uses at home)

shatterstar · Nov 28, 2012

jojo69 said:
Reviewing the OP, it is customary at this point in the thread for us to ask...

are you trying to get in her pants?

no... Just helping a older lady out....

Besides....
I would never get into the pants of someone who is still using Windows XP in this day and age...

lol...

jojo69 · Nov 28, 2012

good man!

we had to ask

shatterstar · Nov 28, 2012

In the System log I posted there was a part that caught my attention...

System errors:
=============
Error: (11/28/2012 01:14:48 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (11/28/2012 01:14:14 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (11/28/2012 01:14:11 PM) (Source: DCOM) (User: HOME)
Description: The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.

Error: (11/28/2012 01:13:47 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness (NLA) service depends on the following nonexistent service: Afd

Error: (11/28/2012 01:13:44 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error 2147952450 (0x80072742).

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The Automatic Updates service terminated with the following error:
%%2147952450

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
NCPro
SBRE

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error:
%%10050

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service terminated with the following error:
%%10050

Error: (11/28/2012 01:13:19 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the following nonexistent service: Afd

=====================

I tried searching for this AFD.sys file and search could not find it. I tried searching for it also where it should be in the registry but it was also not there. I do not know if this is needed or not but it wll be something to look out for tomorrow.

Also....

I said before that when I checked the Remote Procedure Call (RPC) in services under dependencies the first box had nothing in it and was grayed out. I have looked at this before and I could of swear something is supposed to be in there.

hawk82 · Nov 28, 2012

http://forums.techguy.org/8098692-post39.html
You'll need to register on the forum to grab the attachment which should fix your problem on that computer.

A repair Windows install might also fix it.

RocketTech · Nov 28, 2012

You get the errors because you don't have an IP address.
You need to develop a troubleshooting method with a structured approach, rather than a shotgun approach that involves running every script and utility you can think of.
Have you tried using a static IP address?

thedocta45 · Nov 28, 2012

Do the lights on the nic light up?
I'm going with bad nic.

shatterstar · Nov 28, 2012

@ hawk82
Thanks... Will try this out tomorrow.

@ RocketTech
I have not tried a Static IP yet. Will try tomorrow.

@ thedocta45

Yes the lights on the NIC lights up though a bad NIC could be a possibility.

I'll post all methods tried tomorrow.

shatterstar · Nov 28, 2012

Just want to say I appreciate all the help & Ideas from you guys.

Mackintire · Nov 29, 2012

Sounds like we are down to three possibilities:

Defective network cable
Defective network card
Screwed up Windows install

The live ubuntu CD will prove or disprove the integrity of the windows install.

shatterstar · Nov 29, 2012

I have just tried the Ubuntu Live Disc and I was able to pick up an IP.
so Defective hardware is not the issue.

Call to Arms! Windows XP IT needed! Please Halp!

Limp Gawd

Limp Gawd

2[H]4U

Killer of Killer NIC Threadz

[H]F Junkie

2[H]4U

[H]F Junkie

Killer of Killer NIC Threadz

Killer of Killer NIC Threadz

Limp Gawd

2[H]4U

Killer of Killer NIC Threadz

2[H]4U

Limp Gawd

Killer of Killer NIC Threadz

Limp Gawd

Limp Gawd

2[H]4U

Limp Gawd

Limp Gawd

2[H]4U

Limp Gawd

[H]F Junkie

[H]ard|Gawd

2[H]4U

2[H]4U

[H]F Junkie

2[H]4U

Limp Gawd

Limp Gawd

Limp Gawd

[H]F Junkie

Limp Gawd

[H]ard|Gawd

2[H]4U

[H]ard|Gawd

Limp Gawd

Limp Gawd

2[H]4U

Limp Gawd