Call Centers DST Dilemma

[Rich Tate]

Hopefully if you need some tech support tomorrow, the call center you need to get in touch with will still be running. Apparently the DST bug is a severe problem in this scenario.

While the vendors that provide key elements of a call center operation such as automated call distribution systems have provided warnings and patches to their customers, "there other systems either entirely home grown or that have had significant customization that are at risk of being overlooked," said Drew Kraus, research vice president for enterprise communications and applications at Gartner in Boulder, Colo.

 

[kaleb_zero]

yay.. maybe i wont have work tommorow.

*works @ notebook tech support for un-disclosed OEM*

 

[k1pp3r]

i'm at work today (sat) thankfully i don't work tomorrow, i think this is worse than Y2K, lol. We have had several servers crash due to the win 2k server patch.

This isnt fun to say the least.

 

[G'ßöö]

attention all techs. use pad and paper!

 

[kaleb_zero]

Ok.. so I spoke too soon.. I'm at work ATM.. our servers are spitting out errors that I havent seen before (at least not here).
Time to goto "tools down" mode? wtf.