Brothers Computer is infested

B

blinkmus

Limp Gawd
Joined
Feb 8, 2003
Messages
242
My brother downloaded some mp3 and his desktop now has porn icons, the background is a blues screen that says that his computer is infected and he needs to buy software to clean it up.

The task manger can not be opened, and the add remove programs menu has no remove buttons, and when you try to uninstall things, a pop-up displays saying that the account does not allow uninstalling of programs.

I have seen many infections, but nothing like this, apparently AVG free does not even pick it up. Any ideas?

Charles
 
windows xp pro...I think

no restore point to back up to i don't even know if he has the disk for it, it is a compaq/hp
 
First of all, AVG is horrible. Try another anti-virus such as Avast or Avira

Try the following anti-spyware programs to see if they can remove the infection. You may need to run some of these in safe mode

SuperAntiSpyware
Malwarebytes Anti-Malware
VundoFix
ComboFix
 
1. Download SmitFraudFix.EXE
2. Download the free version of SuperAntiSpyware.
3. Install SuperAntiSpyware (do not run yet).
4. Reboot into safe mode.
5. Run SmitFraudFix. Run option 2 (fix) and allow to clean the registry when it asks.
6. Reboot into safe mode.
7. Do a full scan with SuperAntiSpyware and fix what it finds.
8. Boot into normal mode and test.
 
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