bootup problem

[steven1110]

from what I've been told (in-laws problem), last night their comp worked just fine and then this morning when they tried to turn it on they got the "last known config" screen. So they picked last known and it went to windows bootup screen with the scrolling bar but nothing happened for about 2 mins and then screen goes blank with the computer still running.

so then they try safe mode only to get the black screen where it lists all the things safe mode loads and then freezes.

Ideas on what's causing it or ways to fix it?

 

[digital_exhaust]

That's a little vague, more information would be helpful.
Was it shut down correctly, was anything new installed/downloaded recently, new hardware....

 

[steven1110]

Yeah, from what I've been told nothing was added, hardware or software. I also sure that it was also shut down correctly also.

That's about all the info that I have...sorry...any thoughts with just this information?