BFG Tech Support Troubles?

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MrHood22

Supreme [H]ardness
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Aug 21, 2007
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Has anyone else has troubles with BFG? I have a (what I think is broken) 8800GT OC edition that i'd like an RMA. The problems I'm having with them are:

a) I emailed them and they email me back and then suddenly stop.
b) So I then call them and i'm on hold for 20+ minutes where I just hang up and try email again
c) I then email them and they go over the same troubleshooting thing I heard and I email back asking for an RMA and no response after 4 days.
d) I call them and wait 15 minutes until I get someone.
e)It will take 2 weeks + however long it takes to ship there at a MINIMUM.

He understood that I troubleshooted already and nothing came up so he went to the RMA and took my info which was great until this point.

The conversation when something like this:
Me-"So will I get the same version of card just a new one?"
Rep-"You'll get a replacement"
Me-"So is it new?"
Rep-"No, it's a replacement"
Me-"So is it refurbished?"
Rep-"No, it's a replacement."


So what does that mean? If it's a replacement it would be the same card and if it's not the same card it's either new or used (refurbished).

I had a broken 7600GT KO from EVGA and the entire thing got solved in less then a month. When it got to the RMA process that took less then 2 weeks.

I will go into the problem with the card if anyone wants but this thread is asking if anyone else had issues with BFG tech support.
 
You will never get a new card, unless its DOA then you just take it back to where you got it. Almost EVERY single computer part will be refurbished/used/oem stock. This is how alot of them work. Your card isn't new so the you wont get a new one back.

As for the time frame, can't answer that. Usually BFG's pretty good.
 
How is my card not new though?

Do you mean to tell me that they get cards back, fix them (if anythings wrong) and then package them up and send them to distributors like Bestbuy where I got mine?
 
If you still have your receipt, you can take it back to BB until the end of January. You may need to buy another card somewhere else if they don't have one in stock. But it may be quicker than going through an RMA hassle.
 
Once a card is used, it is no longer new. No where in your first post did you describe when, where or how you purchased the card. Now if your card never worked or is new enough you can deal with best buy then why not consider doing so...Once again you have given very little relevant details.

When you RMA a part, they will likely test it and make sure it is broken. Then instead of making you wait while they repair it. They will pick up a previously repaired part and send it your way. This works out well for both the firm and the consumer. It allows them time to repair a part properly and minimizes the time consumers wait for a replacement... so in theory it is a win win. Now it is possible you might get a new part, but unlikely.

I understand wanting a video card with less "miles on it". This is a problem when the card is recently purchased, but that is why most would return the card to the store if given the option. Sometimes this is not ideal as prices change and often cards are out of stock, but then you just have to make a choice.

As for support being difficult, i would assume it is the holidays and being slightly understaffed for the holidays trying to give employees maximum time off.
 
If whatever they send you back is working 100% that should be good enough. Think of how many user error returns they get everyday. That costs money, it's not like everyone should get a brand new card in box with all the shit (which costs money to put in there) just cause their card dies or potentially got f'ed up cause someone was messing with it.
 
Well I got it at BB.com so I don't really have a receipt.

Also, I did the steam stress test and I got 93fps on average with my 8800GT so I took 8800GT out to RMA it and put in my artifacting x850xt and that got 109 FPS.

Since that happened wouldn't that mean that my 8800GT is broken? If it was a BN that wouldn't let the 8800GT go past 93fps then it would be the same BN with my x850xt wouldn't it?
 
Could be a million things causing a drop frame rates like that...

As far as the turnaround, they're always going to give you worse case scenario. Add up the time it COULD take for them to turn it around. Say 3 days for you to ship to them, 3 days for them to look at it (they might be busy, who knows!), and 3 days for it to get back to you. Now toss in a couple days for padding and you're at two weeks, and this is the number they give.

Sure, you might overnight it, and they're not busy so they get to look at it on the same day, and they send it back to you 3 day, and you've got a 5 day turn around. But if they TOLD you 5 days, and you got it in 7, you'd be pissed. But if they tell you 2 weeks, and you get it in 7, you're a happy customer.

Now, if you're not happy about the time, call back and cancel your RMA and ask them to give you an Advanced RMA. They will take your credit card number and bill you ~$15 for shipping. They will send you a card immediately. When you get it, you put your old card in the packaging and ship it off. If they don't get the card in time (I think it's something like 30 days with BFG), they'll debit your credit card for the value if of the video card.
 
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