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Best warranties for GPU

silk186

silk186

[H]ard|Gawd
Joined
Feb 26, 2008
Messages
1,628
It seems that I have bad luck with GPUs, my 5200 died, my 5770 had a problem and my 6930 is fried some how.

I will be buying a new card in the UK, used if I can find a good deal. With my luck I need a good warranty. So my question is which brands have long warranties and which brands actually honor them with good support. I've had good experience with Logitech and Microsoft products. MSI in China was completely useless. Actually, when I called the Chinese MSI support they said they only deal with laptop support and didn't have any idea who I should contact, I contacted US support and they told me to contact Taiwan support, which was equally useless. To be fair, Microsoft China told me to mail them my keyboard and they would try to fix it, so I contacted Microsoft Canada and they mailed me on to my Parents.

I hope I have better luck in the UK.
 
Do you live in the UK? I thought all purchases in the UK have a 2 year warranty?
 
No, will move to the UK in 2 weeks. So I will buy it their so that I have a warranty.
 
Its unusual to see that many failures, you may want to look at what kind of power you are feeding them....maybe a PSU problem or an input voltage problem....
 
the best warranty is the one you dont have to ever use. now with that said, you want a company that has a proven track record. everyone is going to have a different story based on their own personal dealings with each supplier. EVGA is known to be reliable in getting problematic cards resolved. They have worked well with me in the past. Gigabyte cards with aftermarket type cooling are tremendous with being quiet and staying cool. Again, everyone will have a different story. Perhaps use your purchasing past as an indicator on what to buy next?
 
XFX has a lifetime warranty on the higher end cards as long as you register the card with in 30 days. I have used them before and there support is very good.
 
The warranty on my Sapphire 5850 just expired this summer.

Card had died earlier this year but I saw no reason to claim the warranty on a card I wasn't going to ue.
 
Just had a friend fill out an rma application online for an Asus card he had 2 weeks left on a 3 year warranty. They issued the rma no questions asked, and he went from a 5870 to a 7950 dc2.

All done in under 2 weeks shipped. Asus impressed me with that one.
 
The problem is bad luck, the first failure was on my p4, a completely different system. My current PSU is a corsair. If I buy an ASUS, EVGA, MSI, Saphire, XFX or Gigabyte card second hand, which companies have good service and a transferable warranty in the UK?

I will buy a card second hand off of gumtree if I can't find one here, what is the safest way as far as payment is concerned.
 
I believe XFX offer second-owner warranties on their high-end stuff.
 
Only XFX? I remember some manufacturers doing warranty based on production date by S/N.
 
Droc said:
gigabyte over asus anyday. make asus last
Click to expand...

Yep, takes a lot to get them to honor their warranty if certain people are processing your RMA. They have some awesome cards (and other products) but don't even count on getting a guarantee with them. Its very hit and miss.
 
I changed it. Seems everyone has a horror story about asus warranty, including myself.
 
If only Corsair made GPUs.....
That said....evga warrantees the gpu for 3 years.....not the person.
Never had to warrantee a Galaxy, but I have had great support from them.
Next would be gigabyte.
Xfx warrantee is spotty.
Forget Asus.
MSI is very good too. Supports the card not the person sometimes up to 5 years.
 
dsaem said:
XFX has a lifetime warranty on the higher end cards as long as you register the card with in 30 days. I have used them before and there support is very good.
Click to expand...

Life time warranties are banned in the EU including the UK
all electronics in the EU must carry a min of a 2 year
so it really doesnt matter who you get it from over there
all of them are the same per EU law
 
Elios said:
Life time warranties are banned in the EU including the UK
all electronics in the EU must carry a min of a 2 year
so it really doesnt matter who you get it from over there
all of them are the same per EU law
Click to expand...

Not all warranties are 2years. EVGA, for example, offers 3 years worldwide. Surely there's other brands that offer longer than 2 year warranties.
 
they can offer longer just not "Lifetime" ones 2 years is the lowest they can offer
 
BFG had lifetime warranties.
now BFG is dead..
2-3 years is reasonable and good enough.
Asus sucks
 
Elios said:
Life time warranties are banned in the EU including the UK
all electronics in the EU must carry a min of a 2 year
so it really doesnt matter who you get it from over there
all of them are the same per EU law
Click to expand...

Elios said:
no it is i said all must have a MINIMUM of 2years
Click to expand...

Yes, you did say they must all have a min of 2 years, but then you went on to say it didn't matter who you get it from they are all the same. It's fine though if all you meant was they all had a min of 2 years. I'm pretty sure they all have at least 2 years everywhere. At least in the western world.
 
The issue is that lifetime warrantees are worthless. Because when the card dies it has reached the end of its life.

So a lifetime warranty means that you have a warranty until the card has an issue so the warranty is useless.
 
XFX and EVGA are both great companies to deal with for warranty IMO. I never even look at anything else anymore when I buy a video card.

Recently the fan died on my sons older XFX 6870 card. I RMAed it with XFX and within 1 week I had a brand new 7870 at my door. I've had similar experiences with EVGA which is why I don't look for anything other video cards these days.
 
TBH all warranties are kinda meh, but usually EVGA has been the fastest from my experiences. Zotac and ASUS were very slow.
 
Spazturtle said:
The issue is that lifetime warrantees are worthless. Because when the card dies it has reached the end of its life.

So a lifetime warranty means that you have a warranty until the card has an issue so the warranty is useless.
Click to expand...
I don't think that's the way it works. A lifetime warranty on GPU means that as long as it's registered to you, if and when the card dies, you send it in for a new one. The one you get as a replacement will likely not have a lifetime warranty, thus not allowing you an endless supply of cards.

Can anyone who has dealt with XFX warranty confirm this?
 
bigdogchris said:
I don't think that's the way it works. A lifetime warranty on GPU means that as long as it's registered to you, if and when the card dies, you send it in for a new one. The one you get as a replacement will likely not have a lifetime warranty, thus not allowing you an endless supply of cards.

Can anyone who has dealt with XFX warranty confirm this?
Click to expand...

BFG and the older eVGA you had a limitless supply of cards
but the warranty didnt change owners which i was fine with
people bitching about the warranty changing owners is what killed the lifetime ones for eVGA
this is why we cant have nice things id rather have a lifetime replacement then transferable since i never sell my old cards any way and by the time i replace them there worth jack shit any way

my 580 has been replaced twice
BFG replaced my 8800GTS 640MB card with a GTX260
 
I have a XFX 8800GTS still rocking with a lifetime warranty. XFX does not even make Nvidia cards now and the 8800GTS has long been discontinued so if it failed and I sent it in, I wonder how that would work?
If they honored it the card would have be comparable in a sense.
I highly doubt they have 8800's still sitting on a shelf in their warehouse brand new.
3 years at the current rate is fine as the card is outdated by then and 5 years is pushing it.
 
ep0x73 said:
I have a XFX 8800GTS still rocking with a lifetime warranty. XFX does not even make Nvidia cards now and the 8800GTS has long been discontinued so if it failed and I sent it in, I wonder how that would work?
If they honored it the card would have be comparable in a sense.
I highly doubt they have 8800's still sitting on a shelf in their warehouse brand new.
3 years at the current rate is fine as the card is outdated by then and 5 years is pushing it.
Click to expand...

they would send you a AMD card that was closest to how fast the 8800 is
 
bigdogchris said:
I don't think that's the way it works. A lifetime warranty on GPU means that as long as it's registered to you, if and when the card dies, you send it in for a new one. The one you get as a replacement will likely not have a lifetime warranty, thus not allowing you an endless supply of cards.

Can anyone who has dealt with XFX warranty confirm this?
Click to expand...

They never say it is your lifetime, they could easily refuse warranty support and say that it means the lifetime of the device.
 
wand3r3r said:
Their warranties are likely similar to the US. Here's a list I compiled.

EVGA > MSI > Gigabyte > all the rest > Asus

https://docs.google.com/spreadsheet/lv?key=0ArCtGVODPUTtdEdEUjRiSFdyckZ1Q1dGNUI3bkd5R1E
Click to expand...

Thanks everyone for all the info, i will keep EVGA, MSI, Gigabyte and XFX in mind. I understand that in the UK they all have 2+ year warranty. Is this transferable? Is it based on date or production or sale. Do I need to ask the seller for the original invoice?
 
EVGA and MSI are serial based, so yes they are transferable. Gigabyte is rumored to be but I'm not sure.
Most of the others are not! (I'm not aware of any others)

Note the serial is based off of manufactured date, a receipt can lengthen it if it sat on the shelf, but isn't necessary.
 
Remember that a warranty is only as good as the company standing behind it. If EVGA and ASUS both offer similar warranty periods and terms, for instance, that does not necessarily mean they are equivalent. EVGA will actually address issues in a timely fashion; ASUS has no such initiative.

Spazturtle said:
So a lifetime warranty means that you have a warranty until the card has an issue so the warranty is useless.
Click to expand...
That isn't what a lifetime warranty is. Definitions vary, but that's never what it means.
 
wonderfield said:
Remember that a warranty is only as good as the company standing behind it. If EVGA and ASUS both offer similar warranty periods and terms, for instance, that does not necessarily mean they are equivalent. EVGA will actually address issues in a timely fashion; ASUS has no such initiative.


That isn't what a lifetime warranty is. Definitions vary, but that's never what it means.
Click to expand...

They can easily argue that life time means for the life of the product.
 
It's ordinarily the life of the product from the manufacturer's perspective. In other words, it's usually warrantied until such time that the manufacturer ceases producing them or directly selling them. In some cases, though, it means that the manufacturer will actually warranty the item until the user dies.
 
Elios said:
they would send you a AMD card that was closest to how fast the 8800 is
Click to expand...

That is what I concluded would be the result
It was top dog 6 years ago but now practically mid-low end and comparable to the GT640.
 
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